Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
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Review summary
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What people talk about most
Reviews shaping this summary
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
£200 box for £20. Didn’t recognise any product/make. Maybe it’s my age. Lack of information up front as to contents via Sky link. Will give to my daughter. She might recognise something. Delivery quit... See more
Company replied
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products. Happy recipient of... See more
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Company details
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.5
Average
651 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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All went smoothly and as a first time…
All went smoothly and as a first time user I didn't know what to expect so pleased with the purchase
June 5, 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved the products and found them to be such great value for money. 😊✨
We work hard to curate exciting beauty products that our customers will genuinely enjoy, so it's fantastic to know that your box delivered on both quality and value. 💖
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Always good service
Always good service. Would love to see more cuelty free options been used though.
February 18, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that you've consistently had good service with ROCCABOX. 😊✨
We also really appreciate your suggestion about including more cruelty-free options. Customer feedback like this is incredibly valuable, and we're always looking at ways to expand and improve our product selection to cater to different preferences and values.
Thank you for your continued support and for sharing your thoughts with us. We hope to bring you even more beauty discoveries you'll love in future! 🎀💖✨
This is my second box
This is my second box, delivery, comms and outer appearance all good, but in the box, different story. First box had some really nice stuff and 5 or 6 product, but this must be the baitbox. The second one had a brush, gold lipgloss and a really poor quality moisturiser. Would order again.
June 19, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that the delivery, communication and presentation of your order met your expectations.
However, we're sorry to hear that you were disappointed with the contents of your second box, particularly as you had such a positive experience with your first one. We understand how this can make the second box feel underwhelming by comparison.
Our mystery boxes can contain different product assortments, and while we aim to provide a varied and enjoyable selection in every box, we appreciate that some combinations will appeal more than others. We're sorry that the products included in this box did not meet the standard you were hoping for.
Your feedback regarding the product selection and consistency between boxes has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your honest thoughts with us. 🎀✨
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved the products and found them to be such great value for money. 😊✨
We work hard to curate exciting beauty products that our customers will genuinely enjoy, so it's fantastic to know that your box delivered on both quality and value. 💖
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you really liked the product and enjoyed the experience. 😊✨
One of the things we love most about our beauty boxes is the excitement of discovering new products, so it's fantastic to hear that it felt like lots of little surprises waiting to be opened. 🎁💖
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
I thought this promo was brilliant and…
I thought this promo was brilliant and a bargain. Quick postage too.
June 8, 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you thought the promotion was brilliant and such a bargain. 😊✨
It's also fantastic to know that your order arrived quickly. We always aim to provide great value alongside a smooth shopping experience, so it's lovely to hear that we delivered on both. 💖
Thank you for your kind feedback and support. We hope you enjoy all of your beauty treats and look forward to welcoming you back again soon! 🎀✨💗
Disappointed and bemused
Applied to a Sky offer for a Roccabox selection worth up to £200. Thought it would be a nice surprise for my wife. At £20 it was an offer too good to be true and of course it was. Five items two of which were what looked like lip balm/glosses and somen eye treatments. Now I don't really know much about beauty products but I was expecting a bit more. Given that the buainess model looks subscription based and this offer is probably to entice into signing up, I am odds as to why anyone receiving tbis sample box would return?
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Sky VIP Mystery Beauty Box did not meet your expectations and that you felt disappointed with the contents received.
Our mystery boxes are designed to introduce customers to a variety of beauty products and brands, and we appreciate that if you're purchasing as a gift, particularly for someone else, the contents may not always align with what you were expecting to see included.
We're also sorry to hear that the box did not provide the level of excitement or value you had hoped for. The advertised value is based on the brands' official RRPs; however, we understand that customers may have different expectations regarding both product selection and perceived value.
We genuinely value feedback such as yours, as it helps us understand how customers experience our promotional offers and where improvements can be made. Your comments regarding the product mix and overall proposition have been shared with our team for review.
Thank you for giving ROCCABOX a try and for sharing your honest thoughts with us. 🎀✨
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you enjoyed your box and found there to be a good mix of products. 😊✨
We work hard to curate a variety of beauty treats to suit different tastes and help our customers discover new favourites, so it's wonderful to know you were pleased with the selection.
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty goodies and discover even more favourites along the way! 🎀💖✨
Lovely box of surprises!
Had an offer for a mystery box and was a pleasant surprise. Products I wouldnt normally buy too. Excellent value, quality & service! Prompt delivery! Would recommend & would buy again !
June 5, 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that your Mystery Box was such a pleasant surprise and that you enjoyed discovering products you might not normally have chosen for yourself. 😊✨
One of the things we love most about our beauty boxes is helping customers find new favourites and explore brands and products they may not have tried before.
It's fantastic to hear that you found the box to be excellent value, were pleased with the quality of the products, and received prompt delivery. Hearing that you would recommend us and purchase again is the highest compliment we could receive! 💖
Thank you for your lovely feedback and support. We look forward to bringing you more beauty surprises in the future! 🎀✨💗
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your box and that it did not meet your expectations.
Our aim is to provide customers with an exciting selection of beauty products and a positive unboxing experience, so we're disappointed to learn that this was not your experience.
While we appreciate your comments were brief, all customer feedback is valuable to us and helps us understand where we can improve. Your feedback has been shared with our team as we continue reviewing and developing our product offerings.
Thank you for sharing your thoughts with us. 🎀✨
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that your order arrived quickly and that you were pleased with both the presentation and the quality of the products. 😊✨
We take great care to ensure our boxes are beautifully presented and filled with products our customers will love, so it's wonderful to know that this was reflected in your experience.
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover some new favourites along the way! 🎀💖✨
Roccabox sky suprise box
Roccabox sky suprise box, most of the items were relatively cheaply priced online with only one item being over £100.
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you found some value in the products included in your Sky VIP Mystery Beauty Box.
We're sorry, however, that the overall contents did not fully meet your expectations. The advertised value of the box is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
Our mystery boxes are designed to offer a mix of beauty products across a range of brands and price points, and we appreciate that individual preferences and perceptions of value will vary.
Thank you for sharing your thoughts with us. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience. 🎀✨
A fantastic range of quality products…
A fantastic range of quality products in the mystery box - excellent !
June 5, 2026
Reply from ROCCABOX
Thank you so much for the fantastic 5-star review! 💗
We're delighted to hear that you enjoyed the fantastic range of products included in your Mystery Beauty Box and found them to be of great quality. 😊✨
We work hard to curate exciting beauty discoveries from a variety of brands, so it's wonderful to know that the selection exceeded your expectations.
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀💖✨
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed the products and found them to be so appreciated. 😊✨
Simple feedback like this means a lot to our team and lets us know we're delivering the kind of experience our customers deserve.
Thank you for your kind support and for taking the time to leave a review. We hope you continue to enjoy your beauty treats and discover some new favourites along the way! 🎀💖✨
Excellent product delivered as promised…
Excellent product delivered as promised real value for money
June 5, 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were pleased with your purchase and that it was delivered exactly as promised. 😊✨
It's fantastic to know that you found the products to be excellent quality and felt they offered real value for money. That's exactly the experience we strive to provide for our customers.
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀💖✨
Reply from ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that your email enquiry was handled quickly and that you felt well informed throughout the process. 😊✨
Providing prompt, helpful communication and keeping our customers updated is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
Thank you for your kind feedback and support. We hope to assist you again in the future! 🎀💖✨
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you found your purchase to be excellent value for money. 😊✨
Providing our customers with exciting beauty products and a great overall experience is exactly what we strive for, so it's wonderful to know you were pleased with your box.
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover some new favourites along the way! 🎀💖✨
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Beauty Box and that it did not meet your expectations.
Our aim is to provide customers with an exciting selection of beauty products and a positive unboxing experience, so we're disappointed to learn that this was not your experience.
While we appreciate your comments were brief, all customer feedback is valuable to us and helps us understand where we can improve. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀✨
Not again
I wouldn’t buy again half the brands I do not know and do not add up to the supposed price …
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the contents of the Sky VIP Mystery Beauty Box and that the selection did not meet your expectations.
Our mystery boxes are designed to introduce customers to a variety of beauty brands, including both established favourites and emerging brands. However, we appreciate that some customers prefer products from brands they already know and trust.
We're also sorry to hear that the perceived value of the box did not align with your expectations. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience. Thank you for sharing your honest thoughts with us. 🎀✨
Reply from ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that the box was a successful gift and that your wife loves all of the products included. 😊✨
There's nothing better than knowing our beauty boxes have brought a smile to someone's face and helped make gift-giving that little bit easier. 🎁💖
Thank you for your lovely feedback and support. We hope your wife continues to enjoy her beauty treats and discovers some new favourites along the way! 🎀✨💗
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