Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
£200 box for £20. Didn’t recognise any product/make. Maybe it’s my age. Lack of information up front as to contents via Sky link. Will give to my daughter. She might recognise something. Delivery quit... See more
Company replied
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products. Happy recipient of... See more
Company replied
Company details
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.6
Average
634 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I googled prices of items individually…
I googled prices of items individually came to approx £60 nowhere near £200. I got deal off sky vip for £20.00 so can't moan but falsly advertised to say the 6 goods should have been £200. Was going to give as Xmas prezzie but not now.
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
While we're pleased to hear that you felt the box offered reasonable value at the Sky VIP price, we're disappointed that the contents did not meet your expectations as a gift purchase and that the advertised value left you feeling let down.
Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for taking the time to share your experience with us. 🎀✨
Grest value box
Grest value box, thst was definitely worth more than what i paid for it. Well pacakged so no complaints.
June 5, 2026
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you felt the box offered great value for money and exceeded your expectations. 😊
It's also wonderful to know that everything arrived well packaged and in perfect condition. We take great care in preparing every order, so it's lovely to hear that reflected in your experience.
Thank you for your kind feedback and support. We hope you continue to enjoy your ROCCABOX treats and discover even more beauty favourites in the future! 🎀
Good range of products
Good range of products, however o feel the sizes are getting smaller and smaller
May 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you enjoyed the range of products included in your box. However, we're sorry to hear that you feel the product sizes have become smaller over time.
We understand that product size plays an important part in the overall experience and perceived value of a beauty box. While our boxes can contain a mix of full-size, deluxe and travel-sized products depending on the edit, we appreciate your feedback and understand your concerns.
Your comments have been shared with our team as we continue reviewing future box curation to ensure we deliver the best possible experience for our customers.
Thank you for your feedback and continued support. 🎀✨
£200 box for £20
£200 box for £20. Didn’t recognise any product/make. Maybe it’s my age. Lack of information up front as to contents via Sky link. Will give to my daughter. She might recognise something. Delivery quite quick though.
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that your order arrived quickly. However, we're sorry to hear that the products included in the Mystery Box were not brands you recognised and that the selection didn't quite resonate with you.
Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, giving people the opportunity to discover something new. We appreciate, however, that not every selection will appeal to every customer and that brand familiarity can play an important part in the overall experience.
We're also sorry to hear that you felt there wasn't enough information available before purchase. As a mystery box, the contents are intentionally kept as a surprise, but we appreciate your feedback regarding the level of detail provided through the Sky promotion.
We hope your daughter enjoys discovering the products, and we thank you for sharing your thoughts with us. Your feedback has been passed on to our team as we continue reviewing and improving our mystery box offers. 🎀✨
Reply from ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that you found the box to be great value for money and that your order arrived quickly. 😊
Providing exciting beauty products at fantastic value, along with a smooth delivery experience, is exactly what we strive for.
Thank you for your lovely feedback and support. We hope you enjoy all of your beauty treats and discover some new favourites along the way! 🎀✨
Boxes were broken when they arrived and…
Boxes were broken when they arrived and everything fell out all the boxes were the same there was no variety I was very disappointed
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that your boxes arrived damaged and that the contents were affected during transit. We understand how disappointing this must have been, particularly when purchasing multiple boxes.
We're also sorry to hear that all of the boxes contained the same assortment. While mystery boxes can contain similar selections depending on stock availability, we appreciate that customers purchasing multiple boxes are often hoping for greater variety.
Your feedback regarding both the condition of the boxes on arrival and the lack of variation between them has been shared with our team as we continue reviewing and improving our packaging and mystery box offers.
Thank you for sharing your experience with us. 🎀✨
Not worth £200
The advert specified it was worth £200 definitely not £200 worth in my box will not buy another one
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that the box did not provide the experience or value you were hoping for, and we're sorry that this has left you feeling reluctant to purchase from us again. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀✨
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you had a great experience with both our products and our service. 😊
Providing excellent value and outstanding customer service is at the heart of what we do, so it's wonderful to know we delivered on both for you.
Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries and treats! 🎀✨
No where near the value of £200
No where near the value of £200, home bargains sells most of it for a pound, just about scrapped the 20 quid 🤣
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing, discount retailers and promotional offers, which can affect how the overall value is perceived.
We're disappointed to hear that the contents did not meet your expectations and that you felt the value was not reflective of the advertised £200+. Feedback such as yours is important to us, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for taking the time to share your experience with us. 🎀✨
It is still yet to arrive despite being…
It is still yet to arrive despite being sent out a while ago
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that your order has still not arrived and completely understand your frustration.
Having reviewed the Royal Mail tracking, the parcel appears to have encountered an issue within the network and has not progressed to delivery despite being dispatched and scanned through multiple Royal Mail facilities.
As we appreciate the significant delay and inconvenience caused, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.
We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. 🎀
Got the box for my wife and all the…
Got the box for my wife and all the items are OLD stock!
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the products included in the box purchased for your wife.
We would like to reassure you that we do not include expired products in our boxes. All products supplied are checked to ensure they are within their usable shelf life and suitable for distribution. Many beauty products carry a Period After Opening (PAO) symbol rather than a printed expiry date, which is standard practice within the cosmetics industry.
We're sorry that the product selection did not meet your expectations and left you with the impression that the items were old stock. Your feedback has been shared with our team as we continue reviewing and improving our product assortments and customer experience.
Thank you for sharing your thoughts with us. 🎀✨
Some of the boxes have been fantastic
Some of the boxes have been fantastic, however, the majority are not in my opinion.
Contain products used by other subscription companies, odd items, for example, shampoo but no conditioner, suffice to say 90% of the products received I give to local charity shops.
I will be glad when roccabox allow me to cancel my subscription.
May 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your experience with ROCCABOX has not consistently met your expectations. While we're pleased to hear that you've enjoyed some of our boxes, we're disappointed that many of the product selections have not felt relevant or useful to you.
Our aim is to offer a varied mix of beauty products across different categories and brands, introducing customers to both established favourites and new discoveries. However, we appreciate that individual preferences vary and that not every product will be the right fit for every subscriber.
We're sorry to hear that you have felt unable to make use of many of the products received and that this has impacted your overall experience with the subscription. Your feedback regarding product variety, curation and suitability has been shared with our team as we continue to review and improve future box selections.
Thank you for your honest feedback and for having been a ROCCABOX subscriber. 🎀✨
Sky VIP deal purchase
It was sold to me as a box with beauty items valued at £200 for £20. I eagerly awaited it’s arrival wondering what new things I would be trying that I wouldn’t normally purchase. When it arrived I searched each product online and the entire box was valued at under £100, 2 products do exactly the same thing and I don’t believe any are a better quality than I already buy. Not worth the £20 in my opinion.
June 1, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your Mystery Box did not meet your expectations. We understand that part of the excitement of a mystery box is discovering new products and brands that you may not have tried before, so we're disappointed to hear that the contents left you feeling underwhelmed.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're also sorry to hear that the product mix did not feel varied enough for you, particularly where two products appeared to serve a similar purpose. Feedback regarding product assortment, variety and perceived value is incredibly valuable to us and has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your honest thoughts with us. 🎀✨
It was a lovely surprise box
It was a lovely surprise box, good to have quality items all of which I will use.
Prompt delivery, great service.
June 1, 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed your surprise box and that the products were a great fit for you. 😊
It's especially lovely to know that you found the items to be high quality and that you'll be able to make use of them all. That's exactly the kind of experience we hope to create for our customers. ✨
We're also pleased that your order arrived promptly and that you were happy with the service you received.
Thank you for your kind feedback and support. We hope to bring you many more exciting beauty discoveries in the future! 🎀💗✨
Really good
June 1, 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you had a positive experience with ROCCABOX. 😊
Simple feedback like this means a lot to our team and lets us know we're delivering the experience our customers expect and deserve.
Thank you for your support, and we hope to bring you many more beauty discoveries in the future! 🎀✨
Took advantage of an offer from my…
Took advantage of an offer from my broadband provider,my wife was greatly impressed with the products from Roccabox which arrived promptly and well packaged good service
May 29, 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you took advantage of the offer and that your wife was so impressed with the products she received. 😊
It's fantastic to know that the box arrived promptly, was well packaged, and delivered a great experience from start to finish. Hearing feedback like this makes all the hard work worthwhile. ✨
Thank you for your kind words and support. We hope your wife continues to enjoy her beauty treats, and we look forward to bringing you more exciting beauty discoveries in the future! 🎀💗
Purchased through sky rewards
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products.
Happy recipient of box assured me that products were fine and of good quality , so guess we are all happy then .
June 1, 2026
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you were able to take advantage of the offer and that the recipient was so pleased with the products included. 😊
While beauty products may not be your area of expertise, it's wonderful to know that your wife found the products to be good quality and enjoyed the contents of the box. That's what matters most! ✨
We're also pleased to hear that your order arrived promptly and that you were happy with the service you received.
Thank you for your lovely feedback and support. We're so glad everyone ended up happy, and we hope to welcome you back again in the future! 🎀💗
A fantastic offer via SKY VIP rewards…
A fantastic offer via SKY VIP rewards snapped up for my upcoming granddaughters birthday. I am no expert when it comes to makeup but the products look quality and I'm positive she'll be delighted with them. Delivered by Royal Mail on time and safely.
June 1, 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were able to take advantage of the fantastic Sky VIP offer and that you've found the perfect birthday gift for your granddaughter. 🎁😊
While you may not consider yourself a beauty expert, it's lovely to hear that the products looked high quality and that you're confident she'll enjoy discovering them. We hope the box helps make her birthday extra special! ✨
We're also pleased to hear that your order arrived safely and on time with Royal Mail.
Thank you for your kind feedback and support. We hope your granddaughter loves her beauty treats and has a wonderful birthday! 🎀💗🎂✨
I’ve sent my phone back and haven’t…
I’ve sent my phone back and haven’t received anything back for it. And I can’t find anybody to speak to regarding the issue and I’ve had no communication back from yourself
May 29, 2026
Reply from ROCCABOX
Thank you for taking the time to leave a review. 💗
We're sorry to hear about your experience. However, we believe this review may have been intended for a different company, as ROCCABOX is a beauty subscription and beauty box retailer and does not sell, purchase or process mobile phones.
Unfortunately, we have no record of any phone trade-in or handset return services associated with our business. We would recommend checking the company details on your order confirmation or return documentation and contacting the relevant retailer directly.
We hope you're able to get this resolved quickly and would kindly ask that you review whether this feedback has been posted against the correct business. 🎀✨
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you found the ordering process easy and were pleased with the quality of the products you received. 😊
Providing a seamless shopping experience alongside great beauty products is exactly what we strive for, so it's wonderful to know we delivered on both.
Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries! 🎀✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.