Had rocket fibre when we moved into our new build property, couple of minor snags setting up but then fairly straight forward and exactly what we need, good reliable broadband with decent download/upl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved from Seethelight recently, & speeds are far superior to what I was getting. Weren't many provider options due to living in a relatively new estate, but I'm very happy I chose Rocket Fibre. Didn'... See more
Company replied
We have been with Rocket since November 2024 and it has been OK. Most of the time we get good upload/download speeds, however the speeds can drop massively at times to less than 10mbps. The router is... See more
Company replied
We moved into a new property, with the understanding that we would have WiFi. I have a child with disabilities and having no WiFi, was upsetting for him, because he couldn't call those close to him an... See more
Company details
Written by the company
Rocket Fibre are able to offer you ultra-fast, pure fibre internet speeds up to 1000Mbps Download and 1000Mbps Upload. The speed available to your home depends on the area you live in. We will always offer you the fastest speeds available in your area. Our Ultra-fast -Fibre is perfect for busy homes with mum and dad on teams meetings, the kids battling with their friends on the latest 4k game and granny watching her favourite film being streamed in ultra 4k.
Contact info
Unit 5 Perth House, NN17 5JG, Corby, United Kingdom
- 03301227711
- hello@rocket-fibre.co.uk
- rocket-fibre.co.uk
3.9
Great
424 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just moved into a new home so ordered…
Just moved into a new home so ordered rocket never had a ofnl system so ordered 200 up and download as it was good value for money.
The modem was received the day before the move as promised and when setup was complete I was receiving the full speeds.
For myself it was a flawless experience so only fair to a review
March 28, 2025
Unprompted review
Reply from Rocket Fibre
Thank you so much for taking the time to leave such a positive review!
We’re really pleased to hear that everything went smoothly with your setup and that you’re enjoying the full speeds on your new 200Mbps connection. Moving into a new home can be stressful, so we’re glad we could help make the broadband side of things hassle-free.
If you ever need anything in the future, our team is always here to help. Welcome to Rocket Fibre – we’re excited to have you on board!
Kind regards,
The Rocket Fibre Team
Honestly waste of money
Honestly waste of money.
Customer service says you didnt complain about the connection not being as advertised when you have been for months.
Cant issue any refunds even tho has been done on the past.
"Its our policy" well seems that changes when it suits.
Added a wanted refund as credit after i cancelled at the end of billing cycle. Great. Guess i shall wait even longer for that then.
Customer service is ridiculous never listened to. Always buffering on a sky glass.
Down right useless for NatWest banking app too.
April 1, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for your feedback.
We're sorry to hear that you were unhappy with your experience. We’ve reviewed your account history and would like to clarify a few points.
Throughout your time with Rocket Fibre, our support team remained responsive and worked to address your concerns. At no point during your service were issues with Sky Glass or the NatWest banking app reported to us. These were only mentioned after cancellation was requested, and we’ve had no similar reports from other customers regarding these specific services.
Regarding your refund request—our policy is clearly outlined and applied consistently. While we do try to be flexible where appropriate, any credits or refunds are processed in accordance with our terms. In your case, a credit was added in line with our policy, even though the service had already been cancelled. We understand this may have been frustrating, and we apologise if this wasn’t communicated clearly at the time.
We aim to treat all customers fairly and respectfully, and we're genuinely sorry that you feel your experience did not reflect this.
Wishing you all the best with your next provider.
Kind regards,
The Rocket Fibre Team
Great communication
Great communication, really fast set up and the Internet works brilliantly for my family 😀
March 30, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for the kind words! 😊
We’re so glad to hear that everything went smoothly and that your internet is working brilliantly for you and your family. Fast setup and great communication are exactly what we aim for, so it’s great to know we delivered.
If you ever need anything, don’t hesitate to reach out — we’re always here to help.
Thanks again for choosing Rocket Fibre!
Kind regards,
The Rocket Fibre Team
Decent Service, Rough Migration
Was migrated from Link Broadband, had no internet for the first few days. Called customer support several times to troubleshoot my router without success, so they sent me a new router. It works, but only has two sockets, unlike my previous one which has several, making it harder to connect additional routers needed for my home -- now requiring a hub. Despite the frustrating transition, I appreciate the customer support team for their help in resolving the issue.
February 17, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for taking the time to share your experience. We're truly sorry to hear about the rocky start during your migration from Link Broadband and the inconvenience it caused. We understand how important it is to have a smooth and reliable connection, especially when transitioning providers.
We appreciate your patience and are glad to hear our support team was able to assist in resolving the issue. That said, we take your feedback seriously regarding the router's limited ports. We understand this has added some complexity to your setup, and we'll be passing your comments along to our product team for review.
If there's anything more we can do to support you or if you'd like help exploring connectivity solutions like network switches or hubs, our team is always here to help.
Thanks again for sticking with us — we value you as a customer.
Best regards,
Disgusting company!! Avoid at any cost
Absolutely disgusting company!! Avoid at all costs!! Added a late payment fee into my account when I had an extension as the billing date was incorrect! They advised me that this amount will be refunded due to their error! But yet nothing ever come back! Did a charge back so I could get my money through my bank! They then email me and turn my services off!! I then call them to resolve this and all this has to be done through a ticket system which is disgusting and you can even talk to a manager on the phone! They then ask me to say the charges where correct on my account AFTER I PAY THEM THE MONEY WHEN THEY ARE NOT CORRECT AND WONT EVEN TURN KY SERVICES BACK ON!! AVOID AT ALL COSTS!!!
March 22, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for your review.
We have reviewed your account and the circumstances surrounding your suspension. Your account was suspended due to a payment chargeback, which rendered your invoices unpaid. This is part of our standard procedure and applies to all customers.
When you contacted our office, we explained that the suspension was due to the chargeback. We informed you that we would be happy to reinstate your services once the chargeback was reversed or the invoice was re-settled. As a gesture of goodwill, a credit for the late payment had already been applied to your account.
As part of our reconnection process following a chargeback, we require customers to respond to our support ticket confirming that the invoice is accurate. While you did make the payment for the chargeback, you chose not to reply to the ticket. Due to the potential risk of further chargebacks, we were unable to reinstate your services without that confirmation.
Although this type of situation is rare among Rocket Fibre customers, we take misuse of the payment system very seriously. After receiving threats demanding service restoration, we issued a full refund and permanently closed your account.
Absolute nightmare of a company
Absolute nightmare of a company, they blame me for my internet not working, even though the same device works on 3g, just not on their bodged network. DO NOT USE.
March 21, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for your review.
After checking our systems, we were unable to locate your account. We've requested some additional information to help us find it—please reply at your earliest convenience so we can assist you further.
Many Thanks
couldn't be happier
Migrated to rocket fibre on city fibre's network from vodafone; couldn't have been easier. support is absolutely great as well if you ever need to reach out, I've had responses in <5 minutes, which is amazing :)
Pricing is super straightforward; no automated help system; support is actually a human being.
For an ISP you want to set it and forget it, that's the impression I have with Rocket Fibre.
March 19, 2025
Unprompted review
Reply from Rocket Fibre
Thank you so much for the fantastic review! We're thrilled to hear your switch to Rocket Fibre was smooth and hassle-free—and that you've had such a great experience with our support team. We pride ourselves on providing real, human support when our customers need us, so it’s great to know that’s come through clearly.
We’re also glad you appreciate our straightforward pricing and the “set it and forget it” experience—exactly what we aim for!
Thanks again for choosing Rocket Fibre, and welcome aboard 🚀
Best regards,
The Rocket Fibre Team
So far so good!
Seamless switch over and great support with initial speed issue (even though it turned out to be with my router).
March 14, 2025
Unprompted review
Reply from Rocket Fibre
Thanks so much for your review! We're really glad to hear the switch over went smoothly and that our team could support you through the initial speed issue—even though it turned out to be your own router. It's great that everything's now running as it should!
We’re always here if you need anything else. Thanks again for choosing Rocket Fibre!
Best regards,
The Rocket Fibre Team
We have been with Rocket Fibre for a…
We have been with Rocket Fibre for a few years and had no problems until recently, we contacted them and was dealt with by Murray Hart who resolved the problem for us. He was very efficient, knowledgable and gave us a lot of time he is a credit to your company
March 11, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for your kind words and for being a loyal Rocket Fibre customer over the years—it really means a lot to us.
We’re sorry to hear you recently experienced an issue, but we're delighted that Murray was able to get things resolved quickly and efficiently for you. We'll be sure to pass on your lovely feedback to him—he’ll be thrilled to hear it!
Thanks again for taking the time to share your experience. We’re always here if you need us.
Best regards,
The Rocket Fibre Team
BIG THANKS
VERY happy with the first rate service i received from start to finish
i think he went above and beyond sounds corny but nowadays don't expect much from company's so to be helped and then went even further so GRATE
BIG THANKS to murray
March 9, 2025
Unprompted review
Reply from Rocket Fibre
Thank you so much for the amazing review! We're absolutely thrilled to hear that you had such a positive experience from start to finish.
It’s especially great to hear that Murray went above and beyond for you—he truly is a star on our team, and we’ll make sure he sees your kind words. It means a lot to all of us that you felt supported and genuinely looked after.
Thanks again for choosing Rocket Fibre—we’re always here if you need anything!
Best wishes,
The Rocket Fibre Team
Rocket fibre are a bunch of scammers…
Rocket fibre are a bunch of scammers and thieves. They take loads of money, leave with no internet or absolutely rubbish speed. When you call their customer service they don't bother to support you. They will just ask for proof to be uploaded. When you don't have Internet to upload pictures, they will penalise you and blame you rather than fixing the fault. Then they will blame your router and ask you to go on a 12 month contract and they will send out a new router to fix the issue. Absolute scammers! Sharon their so called customer service agent is so arrogant and condescending on the phone. Stay away from these thugs. They are worse than high street providers.
22 March: Don't want to bother with your customer service as you're mostly unhelpful, condescending and rude when we call up. We have moved providers to someone we have chosen. We never chose rocket fibre in the first place. We were transferred to you because our amazing service provider had to shut down due to personal reasons. So no thanks. We're not happy with your service and WE DO NOT RECOMMEND ANYONE TO USE YOUR SERVICE AS YOU'RE ABSOLUTELY RUBBISH!
March 1, 2025
Unprompted review
Reply from Rocket Fibre
We're sorry to hear about your experience and appreciate you taking the time to leave a review.
After reviewing your case, we can confirm that your service is delivering the expected speeds to your property based on the checks we’ve carried out on our network. However, we understand you’re experiencing performance issues, and it’s important to note that you are currently using your own router. While we aim to support all our customers, our ability to troubleshoot and resolve issues is limited when third-party equipment is involved, as we cannot guarantee performance or compatibility with our service.
Our support team requested additional information, such as speed test results or images, to better assist you and pinpoint the issue. We understand this can be frustrating if your internet connection is inconsistent, and we're here to help find alternative ways to support you when that happens.
We’d love the opportunity to resolve this matter and improve your experience with us. Please feel free to get back in touch with us so we can explore all available options together.
Thank you,
The Rocket Fibre Team
I've been with Rocket Fibre for a few…
I've been with Rocket Fibre for a few months now (not by choice), and my experience has been nothing short of frustrating. Their customer service and broadband speed are absolutely rubbish. Despite paying £37 for 100Mbps upload and download speeds, I never even get half of that.
Their service is worse than BT, TalkTalk, and even Virgin Media. When I complained about the speed, they just fobbed me off by saying there's no issue with the internet, even though my speed tests clearly showed we were getting only 0.37Mbps.
Save yourself the trouble and avoid Rocket Fibre at all cost.
February 3, 2025
Unprompted review
LG tv problem connecting to internet
You have tried to help me connect my tv to the internet on several occasions. Unfortunately it looks like my tv just will not respond and I am now going to get a new tv in the hope that it will sort the problem out. I appreciate your contact. Many thanks
February 28, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for your kind message. We’re really sorry to hear that your TV hasn’t been cooperating, despite the efforts to get it connected. Sometimes these things can be tricky, and it sounds like you've done everything you can.
We really appreciate your patience and the opportunity to assist you. Fingers crossed the new TV does the trick! If you need any help getting it set up, don’t hesitate to reach out—we’re always here to help.
All the best,
The Rocket Fibre Team
Great customer service
Great customer service, fast and prompt to assist. happy that i found them!
February 27, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for the lovely review! We’re so glad to hear you’re happy with our customer service and that we could assist you quickly when needed.
We’re just as happy that you found us—welcome to Rocket Fibre! 🚀
Best regards,
The Rocket Fibre Team
Reply from Rocket Fibre
Thank you for the great review! We’re so glad to hear your service has been fast and reliable—that’s exactly what we aim for.
Really appreciate the recommendation! 🙌
Best regards,
The Rocket Fibre Team
Switch to Rocket
Tech help was really good and got me up and running quickly
February 15, 2025
Unprompted review
Reply from Rocket Fibre
Thanks for the great feedback! We’re really happy to hear our tech team got you up and running quickly—exactly the kind of experience we aim to deliver.
If you ever need anything else, we’re just a call or message away!
Best regards,
The Rocket Fibre Team
Great Service
Lovely, friendly Service from Lynne & Sharon in the customer service department, Very Helpful, Highly Recommend this company for Internet 5****
February 23, 2025
Unprompted review
Reply from Rocket Fibre
Thank you so much for the fantastic review! We're delighted to hear that Lynne and Sharon provided you with such lovely and friendly service—they’ll be thrilled to hear your kind words.
We truly appreciate the recommendation and are so glad you're happy with your experience at Rocket Fibre. Thanks again for your support! ⭐⭐⭐⭐⭐
Best regards,
The Rocket Fibre Team
Moved to Rocket Fibre
Connection to Rocket Fibre was quick and easy. No issues transferring from my previous supplier and no lose of connection. Router is great (Eero) and has excellent coverage throughout my property. Would highly recommend.
January 23, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for the great review! We’re so pleased to hear your switch to Rocket Fibre was quick and seamless, with no loss of connection—that’s exactly what we aim for.
It’s also great to know you’re happy with the Eero router and the coverage it provides. We really appreciate the recommendation and are glad to have you with us!
Best regards,
The Rocket Fibre Team
Rude customer service
Provider cancelled our subscription a week earlier then what was confirmed with us. Then customer service was rude, condescending and patronising instead of finding a solution. Hugely disappointing.
February 21, 2025
Unprompted review
I'm 3 weeks in to my service with…
I'm 3 weeks in to my service with Rocket Fibre and so far it has been amazing. Coming from Virgin it's so frefreshing to have customer support that is pretty much instantly accessible. Whenever I have called I get through to someone immediately and they've been so helpful, plus support tickets logged via their portal are answered very quickly too. I haven't had any downtime as of yet, and my 1gbps connection is solid. Highly recommend.
February 20, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.