Rocket Close Reviews 7,622

My agent Ms. Marissa Plumb was very instrumental in my decision to go with Rocket. She was very informative and knowledgeable and had the patience to deal with my computer literacy. A Big Thank You to Marissa and Rocket for a very smooth and timely experience.

Danielle Delmarter was absolutely phenomenal. She handle both the sale and purchase as my Escrow Specialist. She answered all my questions and responded with a sense of urgency.

The representative was patient as I had a few technical difficulties

It was easier than I thought. Very professional and kind.

It was really simple and we were kept up to date with everything.

everybody I worked with was very good. Professional,easy to talk with and to. Very helpful and answered all my questions.

Not happy about the insurance requirements which drove up not only the closing cost but payments. Almost $400,000 for a property value-added $160,000

Great closing human and tech. Inches: backlogged/ delayed scheduling, I had to wait a week or so for a closing appt.

The service was fast and friendly. I was able to get most of the signing done up front. The details of the loan were clearly explained. The application was easy to maneuver through. Everyone I spoke to and dealt with throughout this process were knowledgeable and patient.

Rocket and the team of people who helped us made everything so easy, even when i didn’t think it was possible! From helping us fix our credit to signing the contract, you all helped us figure everything out. Thank you all so much for helping my husband and I become first time homeowners!!!!

This was a very easy process that only took 2 weeks.

Very difficult to see the info when using an iPhone

Easy and done in a timely manner.

Everyone we dealt with was very professional and pleasant . They made the process a piece of cake!

The amount of time and effort that it took to get this done,everyone from the start to finish was informed and kind.

Austin was so helpful and always communicated updates through the entire process. We would highly recommend using him again!

I had to keep telling my agent how much I needed back, and everytime I looked at my online account it was a different amount less than what I told him, not the whole amount. My summary was always a different amount on my dashboard/loan summary screen - even different than my closing papers. Every time I chose a closing date it kept changing. I had to keep asking and my agent told me if it wasn't what he told me at closing, to rip up the papers. First of all, there are no "papers", it's electronic. Secondly, it was different and I had to point it out to him that the fees kept changing. Then he proceeded to tell me that it was because of the date I picked/interest, etc. So then he had to open a ticket to get more money. Just everything he said was not correct or very well explained. Then at closing, we couldn't get the link to work, then the camera would come on and then as soon as I would go to the waiting room it would go blank. Wasn't told not to use my computer at work because most work computers have blocking on it. I've used it before for other things without issues. Not sure, but had to wait to get tech support and they had to send another link which wiped out all the documents that I signed at 5am. The closing took longer than it should've because of all of this. The whole experience from start to finish was just stressful. The fact that I couldn't get the exact amount I wanted was strange to me. It had to be less or more. It wasn't an even amount.