Rocket Lawyer Reviews 

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow.
I appreciate being able to use the system as a trial before paying for a product that didn't ultimately serve my needs.

I have had an awful experience with Rocket Lawyer. Three legal consultations were scheduled, and all three were cancelled right at the start of each meeting. Upon cancellation, I barely received an apology; the rep clearly gets these types of calls often, and proceeded to try to upsell me on a more expensive product. Why would I purchase a more expensive product when you can't even provide the service I've already paid for?

I used the free trial to generate some forms for travel and it was all I needed. Will rejoin if I need more extensive legal things.

I used the free trial to get a rental lease and modify it easily. I also called customer support a few times and they were easy to reach and helpful. Also canceled trial with no trouble. Only problem was that I was unable to email tenant the document to sign, after trying several times. Instead, I emailed it and will have it sent back by mail. But that is not too bad. A worthy, helpful service.

Doing the form I needed was very easy and user friendly.

Good customer service to cancel account when I realized I needed an actual attorney.

Very easy to work with.

It was easy to find the forms the problem was editing the form was not. I needed certain language in the form and someone from your company tried to help me and we could not get it right, She really tried

BEWARE! It was easy to set up an account and to get the separate maintenance agreement I needed. After the free trial, I cancelled the subscription. Then, I was charged $59 for three months. When I called and said I cancelled my membership after the free trial, they said I cancelled the auto renewal, NOT the membership. I still needed to pay another $59 to have the annual membership at $240/year. I thought I was being billed monthly (which was what the free trial was for). She said no, it was an annual membership and in order to keep access to the documents for the year, she said I had to pay the other $59. No refunds for what I already paid. Watch out for those fees! It's not billed monthly like it says, it's billed annually and you can't get out of it or get a refund.

Easy to use. Straightforward topics. Got what I needed asap.

Thank you for your services. The documents were easy to fill out and self explanatory. I appreciate how well worded the documents were, as well.

I was only a member for 3-4 days. I tried to schedule a legal pro live 20 min consult. My very first appointment they were a no show. Second and third appointments they cancelled within an hour of the appointments. Who does that. Someone who doesn’t care, and who doesn’t want to work. I called billing asked for my money back and to cancel my account. I will never come back here or recommend anyone to this so called business.
Update: do better. A no show and cancelled appointments back to back is never a good look. Especially in only 4 days too much damage in such little time.

I’m totally satisfied with the service and will definitely use them again!

Was relatively easy to prepare the document I needed. It was a little more difficult picking the correct legal terms, but it worked out in the end.

I had difficulty with the form I needed. The “draft” on the screen did not show the title of the document.
The email reply I received was not clear.

I highly recommend Rocket Lawyer. Although I personally had to cancel my subscription because the business venture I was pursuing didn't work out, my experience with the company was excellent from start to finish.
The website is well designed and very easy to use, even for someone who isn't particularly comfortable with computers. Creating and managing legal documents was straightforward, and I never had any issues getting the documents I needed or using the service.
What impressed me the most was the customer service. Every interaction was professional, and the last representative I spoke with was especially outstanding. He was patient, knowledgeable, kind, and went above and beyond to help me with everything I needed.
Rocket Lawyer provides an exceptional service and an easy-to-use platform backed by outstanding customer support. I wouldn't hesitate to recommend it to anyone looking for reliable legal document services. It's a top-notch company, and I'd gladly use it again if I need legal services in the future.
This version is suitable for a 5-star review on sites like Google or Trustpilot. If you want it to sound a little more personal or conversational, I can revise it for that style as well.

Scam company advertises free tenancy agreement downloads but after spending time filling them in you are charged...AVOID

Rocket Lawyer should be ashamed by the way it handles subscriptions and renewals.

I was charged $240 for an annual LLC-related subscription renewal with no meaningful advance warning, no clear opportunity to stop the charge before it hit, and no reasonable path to resolve it afterward. I never used the service. Not once.

Yes, I understand that missing a renewal can technically be considered a customer oversight. But that is exactly why reputable companies have common-sense refund policies, especially when there has been zero account usage. Rocket Lawyer clearly chooses not to operate that way.

Instead, they kept the full annual fee for a service I did not use and provided no customer-friendly process to make it right. That is not good business. That is taking advantage of people through fine print, automatic billing, and rigid policies designed to benefit the company at the customer’s expense.

For a company of this size, this is unacceptable. Rocket Lawyer has the resources to handle situations like this fairly. They simply choose not to.

My experience was not legal support. It was a $240 subscription trap. I would strongly caution anyone against trusting Rocket Lawyer with their business formation or legal service needs.

very smooth customer landline procedure and friendly tone of voice.