Rocket Lawyer Reviews 

9,872
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform exceptionally user-friendly, noting that creating, customizing, and navigating essential legal documents is extremely quick, intuitive, and straightforward. Many people frequently praise the dedicated staff and customer service agents for being thoroughly professional, deeply supportive, and wonderfully helpful when answering detailed questions. Some people were dissatisfied with the mandatory subscription model, noting that it is certainly not ideal for everyday users who only require legal documents occasionally. Reviewers also mentioned that dealing with specific administrative requests, unexpected charges, or ongoing commitments can sometimes feel rather rigid, confusing, or frustrating.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, easy, and efficient the... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professional guidance, timely... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report receiving exceptional and reliable... See more

Staff

People report positive experiences with staff, frequently highlighting their professional support, patience,... See more

Subscription

Users describe profound frustration with subscription terms, frequently reporting unexpected high charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer has so many forms for most anything you need. It's easy to find what you need and even easier to create the document you need. When finished, you have a professional document that can ho... See more

Company replied

Rated 5 out of 5 stars

justin expertly walked me through tech issues that i would not have been able too accomplish without his guidance and paitence he also showed me additional capabilities of forms that will be very... See more

Company replied

Rated 4 out of 5 stars

Once I was told I could cancel the trial prescription even the same day I used it it was okay then. I appreciate that because I'm not using any more documents because I had one brother left and he pas... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.5

All reviews

(9,872)

264 reviews in the last 12 months

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Rated 5 out of 5 stars

The company got in touch with me and it…

The company got in touch with me and it was solved.
Who knows how long it would be solved. But because of Rocket Lawawer It was solved right away, THANK YOU!!!

May 6, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Geraldine,

We're happy to hear that the issue was resolved quickly. Thank you for sharing your positive experience; we appreciate your feedback and are glad we could help!

Rated 1 out of 5 stars

I have been a Rocket Lawyer member…

I have been a Rocket Lawyer member since early 2022 and have relied on this platform to support the legal needs of my company, Magiktek Systems, LLC, a verified DBE and SDVOSB-certified IT infrastructure firm. What I experienced in April 2026 has permanently changed my confidence in this platform.
I was connected through Rocket Lawyer with an individual representing himself as a licensed attorney for the purpose of redlining a Mutual NDA tied to a trademark-pending business initiative. Within hours of engaging, this individual solicited payment via personal Zelle to a private Apple ID email address, not a law firm payment system, not an invoice, not an ACH, a personal Zelle account. When I declined and requested a proper invoice, he agreed to send one. That invoice never arrived. The work was never delivered.
I conducted bar association searches across California and Florida. No licensed attorney matching this individual's profile was found. The name used appears to match a real Florida Bar attorney at a Fort Lauderdale firm, whose identity may have been borrowed. This platform facilitated what appears to be attorney impersonation fraud.
I submitted a formal complaint to Rocket Lawyer support with full screenshots and documentation. I received no response. Not an acknowledgment. Not a case number. Nothing.
I am not a new user. I am not someone who misunderstood the platform. I am a long-standing paying member…Rocket Legal+, who brought a legitimate, time-sensitive legal matter to this platform and was met with fraud and then silence.
Rocket Lawyer markets itself as a trusted legal resource for small businesses. A scam operator running on this platform with no consequence, and a support team that does not respond to documented fraud complaints, is a fundamental failure of that promise.
I would give zero stars if the option existed. I am reconsidering my continued membership and will be exploring alternative legal service platforms going forward. This situation deserves a direct response from Rocket Lawyer leadership, not an AI chatbot.

April 7, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi there,

We're sincerely sorry to hear about your experience and would like to do whatever we can to make things right. Please respond to our information request at your earliest convenience so we can locate your account to get this resolved. Thank you.

Rated 5 out of 5 stars

Fantastic Value

I've been working with Adnan at Rocket Lawyer for a couple of months now on a business acquisition. Initially, working with an online company for something as expensive as legal work worried me, but I booked a call as part of my package to talk through my needs. Adnan has been fantastic, and since our first conversation, I have been more than confident in his work. He has been consistently on the ball with updates, has advised me carefully about various parts of the deal, and helped me find a roadmap forward that I didn't know existed. The professionalism and ease exceeded expectations, and I look forward to working further with the Rocket Lawyer team in the future

March 1, 2026
Unprompted review
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Reply from Rocket Lawyer

Hi Paul,

We appreciate you sharing your experience. We're happy to hear that you felt confident and supported during your business acquisition. It's great to know the advice and updates were valuable. We look forward to continuing to work with you.

Rated 1 out of 5 stars

Just say from the start it's not free

Said I can make a Lodger Agreement FREE but of course after I entered all details and spent the time doing it, I was asked to pay in order to download the file. Only £4.99, with a recurring yearly payment of £209 which I will probably need to beg for a refund after they ignore my cancelling request. It's what usually happens to these websites that need your card details. Dreadful experience every time

May 11, 2026
Unprompted review
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Reply from Rocket Lawyer

Hello Ionatan,

We are sorry to hear about this billing matter and would like to make things right. We would like to better assist you, please respond to our information request at your earliest convenience.

Rated 5 out of 5 stars

Easy to use and thorough

Easy to use and thorough. Thank you!

May 5, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Paul,

We're happy to hear that our product is easy to use and thorough for you. Thank you for your positive feedback; we appreciate it!

Rated 3 out of 5 stars

Due to amount of money charged I can no…

Due to amount of money charged I can no longer afford to keep subscription. The 7 day trial was not seven days it was 5 , I hope you guys know , times are tough and time is of the goes by fast . I emailed to make sure sure it had been 7 days free trial and I only got 5 days . Please keep in mind that I can’t afford 40 days not a year subscription.

May 4, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Blanca,

We do offer a full 7-day free trial for our Rocket Legal Plan. We do not show record of you being charged $39.99, so please rest assured on that. If you have any other questions or concerns, please email customeroutreach@rocketlawyer.com. Thank you.

Rated 5 out of 5 stars

Peace of Mind Trans- Logistics, LLC…BIG Thumbs Up

I had an excellent experience using Rocket Lawyer. Although I’ve only finalized one document so far, the ability to draft multiple designs and preview the full range of features was impressive. As my startup continues to scale, I fully intend to upgrade to a plan that matches my business's growth. Thank you, Rocket Lawyer, for providing such a comprehensive, all-in-one platform. I will certainly be recommending this to my colleagues and fellow entrepreneurs.

April 28, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Jason,

We're happy to hear that you found our platform impressive and comprehensive. We appreciate your intention to upgrade as your startup grows, and we value your recommendation to colleagues. Thank you!

Rated 5 out of 5 stars

Good job helping me find the one…

Good job helping me find the one duplicate subscription. Fortunately, that was all I had but it saved me $330/year.

May 5, 2026
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Reply from Rocket Lawyer

Hi there!

We're happy to hear that we could help you identify a duplicate subscription! It's great to know that our assistance resulted in significant savings for you.

Rated 5 out of 5 stars

Easy to use

Easy to use. Was not a rip off.

May 2, 2026
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Reply from Rocket Lawyer

Hello,

We are happy to hear that our product was easy to use and met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Rocket lawyer has a team player!

I really thought I was gonna have to quit your app, but the representative gave me an alternative, and I don’t remember her name, but kudos to rocket lawyer for having her because she gave me an alternative to your app! She was kind, knowledgeable, respectful, and a team player for someone who wants your product but is limited as to how to spend money.

April 28, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Charles,

We're happy to hear that you had a positive experience! We appreciate that the representative was able to provide you with an alternative solution. Thank you for your feedback.

Rated 5 out of 5 stars

I am brand new to using Rocket Lawyer…

I am brand new to using Rocket Lawyer and called in to get some guidance and support! The gal who took my call was amazing! Positive, helpful, kind....truthly how I want to be treated when I am online! Well done to whoever has put the training program together, althought I do want to say, I sensed that the gal was just a kind, positive person by nature! Thank you Rocket Lawyer!

April 30, 2026
Unprompted review
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Reply from Rocket Lawyer

Hey KJ,

We're happy to hear that you had such a positive initial experience with us! We appreciate you acknowledging their natural kindness and our training efforts. Thank you for your feedback!

Rated 5 out of 5 stars

I got what I needed fast and it was…

I got what I needed fast and it was easy to fill out and I understood it. I feel better knowing that I now have plans that can happen the way I want when I am deceased.

April 22, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Beaddie,

We're happy to hear that the process was fast, easy, and understandable for you. It's great to know you feel better having plans in place. Thank you for your feedback.

Rated 5 out of 5 stars

It's so easy

You made it so easy to do a will for a single person. It was not overwhelming.
You also allowed me to edit where I needed to. AND the first 7 days are free! Being on a fixed income your site enabled me to accomplish what needed to be done.

April 24, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Lori,

It's great to know the editing options and free trial helped you complete this important task within your budget. Thank you for your feedback!

Rated 4 out of 5 stars

looking to write a will and trust…

looking to write a will and trust quickly. able to obtain documents, but the pricing for an attorney was more than my friend wanted to spend, although it looked reasonable

April 27, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi there,

We appreciate your feedback. We're happy to hear you were able to obtain the documents. We know that attorney fees can be a concern, and we aim to provide reasonable pricing.

Rated 1 out of 5 stars

Be careful...

During my 1 week trial of their services the contract I submitted was reviewed in 1 day as promised.... Funny, once I paid the yearly fee I submitted a similar contract for review but the answer was that no one was available to review it... I thought it was important for potential customers to know how this company operates...

April 28, 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi there Michel,

We're sorry to hear about this recent experience. There can be several reasons why an attorney may be unable to review a document. You're welcome to resubmit it for review if you would like. For further assistance, please reach out to our customer service at 877-881-0947 (M-F, 6am-6pm PT).

Rated 5 out of 5 stars

Easy to use and navigate

Easy to use and navigate. Very user friendly.

April 29, 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Mimi,

We're happy to hear that our product is easy to use and navigate! Thank you for your positive feedback; we appreciate it.

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