Rocket Loans Reviews 9,074

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The user experience is frequently described as smooth, transparent, and efficient, with consumers noting the ease of managing payments and the quick approval process. However, some customers also noted that they were denied loans despite having stable incomes and good credit scores, finding the reasons for denial unclear. A few other people also felt that the process lacked human interaction, making it difficult to ask questions or make adjustments to loan terms immediately.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and speed of the... See more

Service

Users describe positive interactions with service, highlighting the ease, professionalism, and efficiency of... See more

Payment

Customers had positive experiences with payment. Many reviewers praise the quick and easy application... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our family has worked with Rocket Mortgage and now,Rocket Loan. I am a life-long working class family man and a grateful repeat client of Rocket entities Rocket has assisted our family through changes... See more

Company replied

Rated 5 out of 5 stars

Wow that was the most simple application and same day funding that I've ever experienced. Couldn't be more satisfied and thrilled. Thank you Rocket Loans. Will definitely be telling people about you g... See more

Company replied

Rated 5 out of 5 stars

I have a mortgage with Rocket Mortgage and recently spent all of 10 minutes securing a sizable loan through rocket loan. Money was in my account in less than 48 hours. The process was so simple for bo... See more

Company replied

Rated 5 out of 5 stars

Emily was one of the best customer service reps I have had the pleasure of connecting with in years. She was very pleasant, knowledgeable and made an uncomfortable process MUCH more comfortable. She i... See more

Company replied


Company details

  1. #9 of 252 best companies in Non-Bank Financial Service
  2. #4 of 182 best companies in Alternative Financial Service
  3. #16 of 191 best companies in Financial Consultant
  4. #5 of 85 best companies in Loan Agency

About Rocket Loans

Written by the company

Simple. Fast. Personal Loans.

Rocket Loans provides clients with a simple and fast personal loan experience. With loan amounts ranging from $2,000 to $45,000, our Rocket-fast technology can help cover any big or upfront costs in your life, including:

  • Debt Consolidation
  • Home Projects
  • Auto Loans
  • Unexpected Expenses
  • Special Occasions

Rocket Loans has a simple online application process, fast funding and easy payback plan. Explore how a personal loan can help you achieve more on our website.

Visit RocketLoans.com

Still unsure how we can help? Visit our Learning Center for educational articles, loan tips, checklists and more:

Read Our Blog

We like to think that our greatest asset is you – our clients! Let us know how we’re doing. Share your Rocket Loans story by leaving us a Trustpilot review. And if you are experiencing servicing issues or need help personalizing your loan experience, we’re here to help make things right.

Talk To Us

We’re also in good company. Are you looking for Rocket Mortgage? Our sister company offers different loan and home products, including mortgages. If you recently bought or refinanced your house through Rocket Mortgage share your experience using the review link below.

Review Rocket Mortage Rocket Loans Logo Red

All personal loans are made by Cross River Bank, a New Jersey state chartered commercial bank. Member FDIC, Equal Housing Lender.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

easy

easy, great web experience

April 10, 2026
Rocket Loans logo

Reply from Rocket Loans

Hi James,
Thank you for the great review! We're glad the process was easy and you had a great experience with Rocket Loan.

Rated 5 out of 5 stars

Trustworthy, transparent, professional, and smooth process.

I can't say enough great things about Rocket Mortgage. They truly changed my financial situation for the better. Not only did they help me get out of debt, but they also guided me in making smarter decisions with my money going forward.

From start to finish, the process was smooth, transparent, professional, efficient, and incredibly supportive. Their team took the time to explain everything clearly, making me feel confident and in control every step of the way.

What really stood out was the way they focused on my long-term financial health and not just an immediate transaction. Because of their help, I'm in a stronger financial position and feel more secure about my future.

If you're looking for a company that genuinely cares and delivers real results, I highly recommend Rocket Mortgage. They exceeded my expectations in every possible way.

March 19, 2026
Unprompted review
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Reply from Rocket Loans

Hi Angelina,
We're thrilled Rocket Loans helped you get out of debt and build a stronger financial future. As a sister company to Rocket Mortgage, we share that same commitment to transparency and long-term financial health. What you said about feeling confident and in control means everything to us. Thank you for trusting us with your financial journey!

Rated 5 out of 5 stars

I have my mortgage with Rocket and I…

I have my mortgage with Rocket and I wouldn’t want any other loan company handling my financial needs. I have never spoken to one Rocket Banker or Financial Assistant that is unprofessional or impersonal, because my finances are extremely personal to me. They are respectful and welcoming, like a family is to people they actually care about. Thank you

April 8, 2026
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Reply from Rocket Loans

Hi Shelley,
We're honored to be part of your financial journey. What you said about feeling respected and welcomed like family really captures what we're all about across our companies. Your finances are personal, and we're grateful you trust us with them. Thank you for being part of the Rocket family!

Rated 5 out of 5 stars

Quick

Quick, Easy, Affordable

April 9, 2026
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Reply from Rocket Loans

Hi Rosael,
Quick, easy and affordable is exactly what we aim for at Rocket Loans. We appreciate your business!

Rated 5 out of 5 stars

Rocket Rocks

The process was quick and easy was very good to deal with a company like Rocket . I aways trusted Rocket Mort. n ow I'm with another professional company. Thank you Rocket Loans

April 9, 2026
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Reply from Rocket Loans

Hi Robert,
We're thrilled the process was quick and easy for you. It's wonderful to hear you've trusted Rocket Mortgage and now Rocket Loans as well. We're glad to have you as part of the Rocket family and appreciate you taking the time to share your experience!

Rated 4 out of 5 stars
Rocket Loans logo

Reply from Rocket Loans

Hi Wes,
Thank you so much for taking the time to share your experience! We're thrilled to hear the process was nice and easy for you, and that you're happy with your interest rate. Making personal loans simple and straightforward is what Rocket Loans is all about. We appreciate your trust in us and hope your loan helps you achieve your goals. If you need anything else, we're here to help!

Rated 5 out of 5 stars

I applied for a personal loan with less…

I applied for a personal loan with less than stellar credit. I honestly expected to be denied. I was approved in under 24 hours and the funds arrived within 1 business day. I would reccommend Rocket Loans!

April 3, 2026
Unprompted review
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Reply from Rocket Loans

Hi Jena,
We're so glad we could exceed your expectations and get you approved quickly. It's great to hear your funds arrived fast when you needed them. Thanks for recommending Rocket Loans and trusting us with your personal loan!

Rated 5 out of 5 stars

Loans couldn’t get any easier or…

Loans couldn’t get any easier or faster, great experience

April 3, 2026
Unprompted review
Rocket Loans logo

Reply from Rocket Loans

Hi Lance,
We're thrilled you had a great experience. Easy and fast is exactly what we're going for with Rocket Loans. We appreciate your business!

Rated 5 out of 5 stars

This application process was seamless

This application process was seamless! I am NOT usually good at maneuvering online! The process was SO easy and painless!

April 8, 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Nicole,
We're so glad the process was seamless and easy for you, especially since navigating online can be tricky. Making things simple and painless is exactly what Rocket Loans is all about. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

The process was easy and quick

The process was easy and quick. The only drawback is that since there is no human interaction, you can't ask questions. I attempted to call Rocket direct but the "hold time" was ridiculous so I hung up. I went ahead and closed the loan but I can't request any adjustments (like changing auto payment date) until after the loan funds, 1-3 days. Bummer.

April 8, 2026
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Reply from Rocket Loans

Hi Sue,
Thank you for your honest feedback! We're glad the process was easy and quick for you. We're sorry about the long hold times when you tried to reach us. We know how frustrating that can be, especially when you have questions. Once your loan funds, you'll be able to make adjustments like changing your auto payment date through your Rocket Loans dashboard online or by contacting us at (313) 230-5233, Monday – Friday, 9 am – 7 pm ET, and Saturday, 9 am – 6 pm ET. You can also email us at Servicing@RocketLoans.com. We appreciate you sharing your experience and choosing Rocket Loans for your personal loan!

Rated 5 out of 5 stars

Victoria helped on the phone and was…

Victoria helped on the phone and was very nice and helpful. Rocket Money app is great, it has helped with my financial situation and I have saved money! I
Recommend to everyone!!!

April 8, 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Denise,
We're so glad Victoria was helpful, and we'll make sure to share your kind words with her. We're thrilled you've saved money and improved your financial situation with the help of our family of companies!

Rated 5 out of 5 stars

Applying for a personal loan was a simple process

This was the most streamlined, paperless & affordable experience I have encountered in my financial history.

Rocket mortgage also hold our current mortgage & will be our first choice to finance our next home.

April 8, 2026
Rocket Loans logo

Reply from Rocket Loans

Hi William,
We're thrilled your personal loan experience with Rocket Loans was streamlined and affordable. It's wonderful to hear you also have your mortgage with Rocket Mortgage and plan to work with us again for your next home. We appreciate your loyalty across our family of companies and look forward to being part of your financial journey!

Rated 5 out of 5 stars

expeditious manner

expeditious manner, in which it was done .. only concern was the rate considering I have a lot of equity in a home Rocket has the mortgage , on..

Waiting the deposit and execution

April 8, 2026
Rated 5 out of 5 stars

Easy Peasy

The application protocol was very easy as was the account verification process!

April 7, 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Roger,
Thank you for the great review! We're thrilled both the application and account verification were easy for you. That's what Rocket Loans is all about!

Rated 5 out of 5 stars

Super fast and easy process!

Super fast and easy process!

April 7, 2026
Rocket Loans logo

Reply from Rocket Loans

Hi Kevin,
Thank you for the great review! We're thrilled the process was super fast and easy for you. That's what Rocket Loans is all about!

Rated 5 out of 5 stars
Rocket Loans logo

Reply from Rocket Loans

Hi Jaime,
We're glad the setup was easy and you're happy with your rates. That's what Rocket Loans is all about!

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