Hi. Please don't let the review cloud your judgement,it's just that I was asked to give a review BEFORE my purchase has been delivered.Im sure that once it has, I will definitely increase to a five s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sadly I didn’t receive the item I ordered and paid for due to a software glitch. A good few days after I placed the order I received an email detailing my cancellation and refund. Then a second email... See more
Fantastic! I purchased an item of clothing for my daughter but there was an error with the size ordered, I contacted them and they immediately rectified it and my order was sent correct, the item is... See more
Eventually received my order over 2 weeks after ordering. Little bit large but seeing as it took so long to come, I've decided against exchanging it. That being said, the t shirt is very good quality... See more
Company details
Written by the company
Small family run business selling Officially licensed music, TV and film merchandise online.
Contact info
OpenSource Cafe Ltd T/A Rock Universe, 38 Southgate Drive, RH10 6HB, Crawley, United Kingdom
- 03337723712
- craig@rockuniverse.co.uk
- rockuniverse.co.uk
3.0
Average
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Would recommend
Helpful online before I purchased a t shirt. Delivery was as stated. Pleased with shirt that was for a present. Would buy again from Rockuniverse.
December 4, 2021
Was waiting 2 weeks for my order
Was waiting 2 weeks for my order - nothing! Emailed them, got a response via txt msg (that seemed a bit weird, could be one of those where when you reply you get charged a fortune) that my goods will be sent out today with 1st class, half of my order arrived 3 days later, too late for my friends birthday! And the other half is still not delivered, its been 3 weeks!
December 2, 2021
Not received my order
November 27, 2021
Advertisement
Just great will be shopping again for…
Just great will be shopping again for teeshirt
November 25, 2021
Original merchandise. Great customer service.
What a great experience buying from a local company. Craig responded straight away when I had a question about sizing. My purchase was despatched quickly. I'm so pleased I managed to find somewhere selling authentic, licenced T's, rather than copies. I wholeheartedly recommend Rock Universe.
November 5, 2021
Rock universe
Stumbled across this website whilst looking for Beatles hoodies. It’s great for music fans as it has a large selection of clothing & other merchandise. I bought 2 hoodies & a bag. Website is easy to use, & I had no issues with it. My order came in 2 parts, as one of the hoodies was out of stock, but I received it as soon as it became available again. Will no doubt use again!!
November 1, 2021
Advertisement
The t- shirts I ordered were xl but…
The t- shirts I ordered were xl but would not even fit a child.
October 23, 2021
Reply from Rockuniverse
Hi Sarah, it would have been nicer and more approriate to discuss with us first, and we could have tried to sort this for you. The sizing of the Ladies T Shirts you ordered come from the manufactorer/licensee.
Response time for queries was good but…
Response time for queries was good but have not received the ordered item. It's been over 2 weeks. Ridiculous in my opinion.
October 4, 2021
Reply from Rockuniverse
Hi Chloe, please accept our apologies for the delay but you should have received your order by now as it was shipped on 30th. Please contact us directly if you have not.
This is a fantastic online store
This is a fantastic online store. I ordered a Misfits T shirt in XL and it fits perfectly. Craig in customer services was so helpful with my questions about the order. Thanks Team Rock
Nick
October 2, 2021
Unprompted review
Advertisement
Bit premature
Poor show asking for a review before the items have even been dispatched nevermind delivered.
September 5, 2021
Reply from Rockuniverse
We appreciate the feedback and we have taken this on board. Sorry for the delay with your order.
Ordered a ramones tshirt
Ordered a ramones tshirt. They do have a good selection of various bands and merchandise. Unfortunately the package took nearly 2 weeks to arrive, so it missed my partners birthday. Wasn't impressed with that.
July 29, 2021
Reply from Rockuniverse
Sorry for the trouble and delay in getting the order to you in time. We are improving our service and delivery times. I hope the present was well received despite the lateness.
MERCHANDISE
Top quality merchandise, l wouldn't hesitate to recommend Rockuniverse. I will be using them again as my go to online store, thanks guys and girls.
July 28, 2021
Reply from Rockuniverse
Thank you for your feedback. Great to have you as a Customer and appreciate the recommendation. Craig
Advertisement
Reply from Rockuniverse
Thank you for your feedback. Sorry for the delay with shipping we are working hard to speed up our process. Thank you for your Custom.
Great t-shirt quick delivery
July 19, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.