Rodial.com Reviews 616

I bought the Night Time Routine Edit, I must admit I was a bit surprised to find that the collection was from 2022, but everything was sealed. A little bit disappointed because the balm and the collagen drops were half empty (despite the bottle and the description saying 10ml, but it wasn't full), but I used the complete routine and my skin felt great and looked very glowy.

No promotional gift sent. Emailed and recieved poor excuses.

I have not found the product very good from you advertising I believe it would cover my under eyes and make them look luminous but it doesn’t work I’m very disappointed and wish I had wasted my money on this product

Very disappointed in the waterproof mascara, clumps, smudges and brush is too wet, dries lashes together in storks

Love the product but I order 2 bottles of the Pink Diamond serum and one of the bottles was completely dried up. I work very hard for my money and don’t understand why this was not caught. The empty dried up bottle weighs less. I would think quality control would have caught this.

Quick easy stress free ordering and quick delivery

I have never looked back since using Rodial, just the best products ever and their customer service is just fabulous.
And thank you so very much for looking after me Alex, most appreciative of your fantastic customer service.

Where do I start?
I have received $ 300 in products which are used , half empty . The same day I sent a message with pictures by email.When I reached out I was told that i could return them, but would only receive credit if were in a condition that could be sold. How ?? I received used products.
I even have to pay for the return of these items. Unbelievable!!!!

Really helpful customer support team

Delivery, product and performance all first rate.

I ordered 3 products, then a saw a gift set that included all I wanted and a bit more. So I returned the original items. When I had the proof of delivery via Royal mail, I messaged about the refund a week later, they had no record of it they said, so I sent my proof of posting with the tracking number, I was told I jad to wait ten days and it had been 6. So on the 10th day I messaged again, I was again told no record of the items in the warehouse. Again I sent proof, then told it had been 9 days and I had to wait 10. So I said ill expect the refund tomorrow. No reply and then the next day no refund or any further responses. I always use a credit card for online purchases because of the extra protection that gives, so I have had the credit card company refund me. But I would have been out of pocket otherwise. Horrific service at those prices

I have bought many different products from Rodial and have never been disappointed with the quality. The test of a company in my opinion is when you encounter a problem... my delivery did not arrive, their customer service is second to none! communication was empathetic/timely and they resolved things.

Shipped fast. Excellent product

Amazing products and excellent customer service! I have used Rodial products for years and I think they work so well and are really effective. I love the smell of them too and they are great quality. I had a problem with one of the products that I tried for the first time as it didn’t work well on my skin so I told Rodial about it and their customer service was very efficient and they were happy to give me a full refund. I would highly recommend their products!

Just bought a few products to try and love every one of them. Just become my new favourite go to make up

I recently discovered Rodial after trying the trending Banana Lowlighter, which I cannot live without now! I also love their Glow Booster Drops. I also wish to mention their excellent customer service, after dealing with Alex who resolved my issue within days. This is how all companies should treat their customers! Well done!

I bought the book "how to live your best life". Loved it ✨

I had a product delivered that was not up to standard so I contacted this company and the problem was solved immediately I’m looking forward to trying the dragons blood much appreciate the help from Alex x

I love Rodial products. They’ve changed my skin for the better.
And the Customer services department is excellent! Alex I’ve been dealing with lately is so so helpful, replied to my emails within 2 minutes.
Very impressed
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