well as much as i love this product i am disappointed at all the trial sizes i spend 80 bucks on. i love how they feel, smell, and work don't get me wrong but I'm sad at the sizes of the few travel si... See more
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Review summary
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Reviews shaping this summary
I loved glass tint. It was my favorite product and looked amazing on my skin as it gave a beautiful illumious glow, iv never found anything else similar. But they have re formulated it and now it has... See more
I recently started using Rodial Bee Venom Body Serum after a large weight loss as it was recommended for keeping your skin from looking too saggy. The product is great & was really pleased to... See more
Terrible colour quiz. Nice product, felt good and glowy finish but AWFUL COLOUR! I looked like a ghost with the Capri shade. Horrible. What a shame. I should’ve trusted my own instincts rather than us... See more
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Company details
Written by the company
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Contact info
United Kingdom
- enquiries@rodial.co.uk
- rodial.com
3.7
Average
616 reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't received the package yet and…
I haven't received the package yet and I do not have a tracking number.
December 9, 2024
Unprompted review
Reply from Rodial.com
Dear Nelly,
I am truly sorry to hear about your experience. Please know that our support team is here to assist you with any delivery questions you may have.
To better assist you, I've sent you a private message requesting some information to locate your details and resolve this for you.
Best wishes,
Syhem
Customer Service Lead
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Part of my order was a sampler box…
Part of my order was a sampler box containing a day ritual. The vitamin C pads in the sampler are completely dried out and can’t be used,
December 8, 2024
Unprompted review
Reply from Rodial.com
Dear Megan,
I sincerely regret to hear about your experience, as it is not the standard we aim to provide for our customers. We are committed to addressing your concerns and ensuring a resolution.
To assist you more effectively, I have sent you a private message requesting some information that will help us in this process.
Best wishes,
Syhem
Customer Service Lead
The jar is damaged
The jar is damaged I already sent a picture of the jar still no answer
November 27, 2024
Unprompted review
Reply from Rodial.com
Dear Sunita,
I sincerely apologise for the negative experience you have had.
To better understand the situation and assist you in resolving your issue, I have sent you a private message requesting some information about yourself.
Best wishes,
Syhem
Customer Service Lead
Love these products Great service
November 24, 2024
Unprompted review
Bought the special offer kit but…
Bought the special offer kit but decided against it , had not used it and decided to request a refund . It was within the. 2 week refund period and received a message saying return it. I sent it with my details inside just in a see case but have yet to receive a refund, this is nearly 2 weeks after I sent it . I have emailed and left messages but no response . I found that you have to jump through so many hoops to get a response you cannot speak to a human being . As a pensioner .i cannot afford to lose £60 .
So I finally receive a refund of £40…how is that fair? Cost me to return it and cost over £60 to buy it ! Never touching Rodial again .
November 19, 2024
Unprompted review
Reply from Rodial.com
Dear Amanda,
Thank you for sharing your feedback. We’re sorry to hear about your frustration during the return process and appreciate the opportunity to address your concerns.
We can confirm that your return was processed within our usual timeframe of 7–10 working days from when it arrived back with us. However, we completely understand that the overall experience may not have met your expectations, particularly regarding the cost of the return. At this time we do not currently offer complimentary returns, which is why your refund reflected the products returned only.
We sincerely apologise if this process caused any inconvenience and appreciate your comments, which we will pass on to our team to help improve our service in the future.
Thank you again for your feedback, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best wishes,
Syhem
Customer Service Lead
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Invest in your skin
Really lovely products my skin feels better already after only a fe days use!
November 18, 2024
Unprompted review
Positive shopping experience
Found product wanted easily, checkout straight-forward. Delivery as advised, kept up to date with delivery advisory emails.
November 16, 2024
Unprompted review
The Best Anti aging!!!!
I love the products!!! Shipping was fast and I am SO HAPPY you have a US based store!!!
November 7, 2024
Unprompted review
Painful rashes from this brand
Every rodial product I have ever tried has given me an instant and horrific rash all over my face, hot, blotchy redness that takes ages to go down. Some of these were the snakes blood and bee venom products but I've tried several and every time has been the same. After these experiences I'm just terrified to ever try them again, even when they are samples or minis I have received. I've used a multitude of skincare brands and products and never had this problem elsewhere.
May 15, 2024
Unprompted review
Reply from Rodial.com
Dear Dani,
We are deeply sorry to hear about your reaction and sincerely regret the distress this has caused. The comfort and well-being of our customers are at the heart of everything we do, and we truly understand how upsetting this must have been for you.
While all our products undergo rigorous safety and quality testing in line with EU regulations, we appreciate that sensitivities can vary. We always recommend discontinuing use if a reaction occurs and reviewing the full ingredient lists, which are available on our website, to help pinpoint potential sensitivities.
Our team would be delighted to offer a bespoke consultation to discuss your skin's unique needs and explore suitable alternatives, should you wish to try us again in the future. Please don’t hesitate to reach out directly at enquiries@rodial.co.uk.
Thank you for sharing your experience—we greatly value your feedback as it helps us continue to improve.
Best wishes,
Syhem
Customer Service Lead
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Worth to purchase
Good quality cosmetic products and quick service.
October 24, 2024
Unprompted review
First class service
This was my first experience with this company and thought I would try a kit that would give my skin a good trial with some of their products. The kit included snake oil drops, retinol oil, eye cream and eye lash/brow serum. I also bought some lip oil and an extra bottle of the retinol oil. I've used them all religiously for a week or so up to now and really like them all. I apply the oil to slightly damp skin to help it spread all over my face, 2-3 drops isn't very much but I find damp skin helps. It's a little early to tell yet but so far my skin is happy. I had a concern with the bottles of snake oil drops looking half empty and emailed and got a reply straight away. I'm thinking maybe the bottles are bigger than the 10ml and without pouring it all out to measure it, I trust I haven't been short-changed. So all in all I'm very happy with the products and service I've had, they couldn't have been any more helpful.
October 23, 2024
Unprompted review
Banana highlighter and powder
Banana highlighter and powder. Both feel so good to put on.
October 16, 2024
Unprompted review
I am disappointed with the bee venom &…
I am disappointed with the bee venom & placenta cream. It sits on the surface of my skin & isn’t absorbed very well.
I have tried to persevere but it isn’t the quality product I was expecting & I regret buying it.
October 18, 2024
Unprompted review
Reply from Rodial.com
Dear Liz,
Thank you for your honest feedback. We're sorry to hear that the Bee Venom & Placenta Cream didn’t perform as you had hoped.
We generally receive positive feedback about it, so it is disheartening to read that you have not had the same experience.
If you'd like help finding an alternative that might be a better fit, please feel free to reach out to our support team. We’re happy to offer tailored advice to suit your skin’s needs.
Best wishes,
Syhem
Customer Service Lead
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Great online experience
So I shop from Greece very easy to shop fast delivery I could say I order in 3 of October and on 10th they entered Greece so yeah that’s perfect and plus very good online offers. Keep up the good work !!
October 10, 2024
Unprompted review
Bought the deal for £57 - half full oils!
Bought the deal for £57, both oils arrived half -1/3 full. Took pics and sent to Rodial and it was just ignored! Really disappointed
October 3, 2024
Unprompted review
Reply from Rodial.com
Good afternoon,
Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced with your order. We want to assure you that we would never ignore our customers.
Unfortunately, we haven’t been able to locate any information regarding your order or any previous communications, as no details were provided with your review.
We would love the chance to look into this matter for you, so please reach out to our support team directly so we can help you.
Best wishes,
Syhem
Customer Service Lead
Excellent Customer Service
I made my first ever purchase with Rodial and was so looking forward to it arriving. Unfortunately when it arrived it was badly damaged/broken. I contacted Customer Service straight away and was delighted with a quick response from Alex. Alex sent me a replacement order which arrived promptly. I highly commend Rodial and Alex.
September 26, 2024
Unprompted review
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Worst customer service
Worst customer service. I purchased Bee Venom Cleansing Balm earlier this year as a backup for Elemis Pro-Collagen Cleansing Balm. I just opened it 2 days ago to use it and lid had been melted and it was disgusting. I reached out to Space NK who advised me to get in touch with Rodial. Alex from Rodial customer service team confirmed that they were aware of the lids being melted and offered me replacement. I thought great but then he came back saying he won't be able to help and I should get in touch with Space NK. Ridiculous company. They are aware of the manufacturing fault and yet they refuse to help. I even offered to return the faulty Cleansing Balm back to them at my own cost for examining but they just ignored my request. Now I am having to throw away £45 Cleansing Balm as I don't want to put melted plastic on my face. They won't help you knowing very well that product is faulty.
September 30, 2024
Unprompted review
Reply from Rodial.com
Hi Saba,
Thank you for sharing your experience.
We’re truly sorry to hear about the issues with the Bee Venom Cleansing Balm. It’s completely understandable to feel frustrated, especially when you were looking forward to using it.
While we want to assist you as much as possible, we are only able to process refunds or exchanges only for items purchased directly from our website.
We truly wish we could assist you further, but we recommend reaching out to the original place of purchase, as they will be able to help you based on their policies.
Your feedback is invaluable, and we appreciate you bringing this to our attention.
If there’s anything else we can do to support you, please don’t hesitate to reach out.
Best wishes,
Syhem
Customer Service Lead
As for your product and service is…
As for your product and service is excellent, FedEx delivery service leaves a lot to be desired.
September 13, 2024
Unprompted review
Reply from Rodial.com
Hi Rose,
Thanks for your feedback.
I am pleased to read that you are happy with our products and service, your comments on the delivery have also been noted and we apologise for any inconvenienced caused.
Please do not hesitate to reach out if you need any assistance.
Best wishes,
Syhem
Customer Service Lead
Not satisfied at all with the mystery box!
The products in the mystery box where anything except my expectations! There are so many viral products that I had been expecting…
August 29, 2024
Unprompted review
Reply from Rodial.com
Dear Penelope,
Thank you for sharing your feedback.
I’m sorry to hear the Mystery Box didn’t meet your expectations this time around. We understand the excitement around viral products, and while the selection is designed to introduce a variety of our favourites, we appreciate it can sometimes miss the mark for individual preferences.
Your thoughts are valuable, and we’ll take them on board as we continue to curate future boxes. If there’s anything else you’d like to discuss, feel free to reach out directly – we’re always happy to assist!
Best wishes,
Syhem
Customer Service Lead
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