ROEN Reviews 

Very lucky I found ROEN!

Spent a couple months doing research for our engagement ring, so it felt a bit overwhelming with all the options out there. Ultimately chose ROEN for the price and service and they over delivered on both :)

The best around! Seamless process!

Their gaia hoop earrings appear to have serious quality issues. I ordered a pair that arrived with bent and uneven clasps. Hoping that it was just a one-off issue, I requested to exchange them for another pair. It took a month, and multiple follow-ups, to get Roen to send the replacement pair. They arrived today, and the clasp is partially detached from the hoop, exposing the hollow inside. I'm shocked by both the manufacturing defects and that Roen clearly does not quality check their items. Even more baffling, their customer service response suggests that Roen sees no issue with sending customers $300 earrings that are not fully welded together. The designs are beautiful but if these are Roen's quality standards, I would avoid at all costs.

I ordered a pair of 18K gold hoop earrings for my daughter on Black Friday for Christmas. They arrived on time, beautifully packaged, and with supreme quality. She was very pleased. The online ordering process was very user-friendly, and I am very satisfied!

I had purchased the Astrid tennis bracelet to start off and was OBSESSED with how the roen team handled everything. There was a little issue with the clamp, but after messaging sherry they had me send it back to get it fixed and the bracelet is PERFECT. I was so happy with the craftsmanship and the customer service provided with my concern I went on to buy the Astrid earrings, LOVED it as well and ended up buying some more for my family members. Everytime I raised a concern with the team members, they were so kind and so helpful and they got it handled quickly. Needless to say I will be a long time customer and will GLADLY encourage others to shop here as well.

I own multiple pieces of jewelry from ROEN and couldn't be more impressed with the quality, design, and customer service.

I recently worked with them to design my dream engagement ring and I love how patient, engaged, and detailed the team was throughout the entire process.

I went to my appointment undecided on a few aspects of my ring design and their knowledgable team was able to make the perfect recommendations for me. My fiance and I are ecstatic with how the ring turned out!

ROEN has amazing customer service. When there was a problem with my original order. Sherrie was very understanding and communicated well every time I had a question.

Received my diamond studs within days. Beautiful quality and packaging. I've been wearing them every day. Will purchase again in the future.

Great Customer Service and beautiful pieces. You can tell the owner took the time to personally curate each piece.

I recently purchased three pieces of jewelry from ROEN Fine Jewelry, and I couldn't be more delighted with my experience. My first purchase was my wedding band that I worked on with Sherry and James. From then on, I've since purchased a pair of hoops and now their most recent release, the Jin tennis bracelet.

The craftsmanship of the jewelry is truly exquisite. Each piece radiates a level of attention to detail and precision that reflects the artisanal expertise of ROEN Fine Jewelry.

Throughout the entire process, the communication from ROEN's team was prompt, informative, and friendly. Any questions I had were met with a quick and helpful response, which added to the overall positive shopping experience.

My mom loved the Gaia hoop earrings and they arrived quickly in time for her bday

Ordered a three carat plus lab Diamond ring from ROEN to award myself.
The quality and color of the stone is superb and the Tien band setting is beautiful and I can’t ask more. Price is smart and the associate was so helpful and easy to communicate.

Second bracelet purchased was not same design as the first and the website picture had not been updated so was disappointed. The old clasp was a differentiator and now that’s gone. Team did offer refund/exchange and were quick to respond which I appreciated.

Customer service is good and kind. Shipping for my order was quick and the products I ordered were high quality and a great deal for the value.

Love my experience with Roen! Truly feels like you’re talking with friends, they are so personable. Great quality pieces and I know my jewelry from them is going to last a lifetime.

I bought a gold chain from roen. I really really like it, and I've gotten good feedback from my friends about it. Thank you to the team, I will buy my next items here as well!

I was introduced to ROEN NYC through this sub and I couldn't be more happy of my decision to work with them. I was looking for a simple, elegant, and unique ring and ROEN was able to provide all that and more. The bespoke piece was beautifully crafted and exceeded expectations. My fiancé is absolutely in love with her ring and often gets compliments on how special it looks on her.
The whole entire process was smooth and stress-free. The team at ROEN are very communicative, collaborative, and trustworthy. They definitely know what they're talking about when it comes to diamonds, settings, and styles. It was really easy to tell them what I was looking for, what my budget was, and when I needed the ring. Needless to say, ROEN went above and beyond for me and I'm sure they treat all of their clients with the same regard.
I was much more confident to be working with them, than some of the other well known brands you see on this sub such as Ritani, Brilliant Earth, Vrai, and the like because I truly received 1:1 personal customer service and attention. They took care of me and continued to provide great service even after the engagement. I would recommend them to anyone!

An amazing company offering fine jewelry made from the highest quality materials. The care used in crafting my custom piece was incredible, I will be returning to make more bespoke items.

I’ve been looking for a pair of earrings for my girlfriend for weeks. Finally found the perfect one with Roen. She loves them, and they look great both in casual and formal settings. Customer service was also excellent. Highly recommend.

My husband and I purchased both our wedding bands from ROEN. We originally were a little nervous because they don't have a storefront but heard really great things from our friends. I'm so glad we did because their team was so knowledgable and helped us navigate what type of gold and diamonds to get. We ended up with a solid gold 18k band for him and a 18k gold, lab-grown diamond eternity band for myself. You can really feel the quality and there's a weight to each piece.