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To make a successful R&D tax refund claim, the relationship with our clients must be based on trust and business understanding. Our R&D team are highly experienced in a vast array of R&D scenarios allowing them to understand your business better and maximise your claim for R&D tax credits. Our core focus is twofold. To facilitate the maximisation of your R&D efforts and to develop a trusted relationship based on honesty and transparency. Our strong ethics and values put your business at the forefront of our focus, delivering exceptional service to every client. To understand your business, we will discuss the direction, motivations, challenges and ultimate aims your industry and company face. We believe face-to-face is the best way to foster an environment of trust and understanding, but we are aware that time constraints may make this impossible. Therefore we can conduct our discussions via the telephone if preferred.
Trafford House, Old Trafford, Stretford, Manchester M32 0RS, M32 0RS, Manchester, United Kingdom
Scammers . Now in the process of recovering their costs through a debt collection agency via a CCJ . I would advise any other victims to do the same
No scruples , will lie to anyone then take your claim without you knowing
AVOID
Scammers. Claimed the money on my company behalf never received a penny. Can’t even talk to anyone most of the phone are out of service. It’s a shame when I originally agreed on this everything looked legitimate.
Do no use under any circumstances! Mis-represented, mis-sold and lied constantly throughout the process just for them to submit a claim! DO YOUR HOMEWORK YOURSELF FIRST! The report submitted was so substandard I was mortified and you will be left with a fine to pay at the end I can guarantee!!
This whole process has been a nightmare from the start. I was pestered to put a claim in, Roger Hopkins received the initial payment. I have not received a penny. HMRC have now deemed the claim invalid and are chasing me for the amount payable. They never answer the phone, you are just left with a mess to clear up. Do not get involved with this company.
Absolutely terrible customer service, Cannot get an answer or a call back from anyone!! Avoid at all costs. I have send several emails that have gone unanswered and rang the office daily every day they say we will get a call back and knowone ever calls back!! AVOID AVOID AVOID
Reply from Roger Hopkins Ltd
We apologise that you have not received the high levels of customer service that we pride ourselves on. Please send an email to customerservice@rogerhopkins.co.uk so we can look into this further for you
Kind regards
Roger Hopkins Customer Service Team
Jamal was extremely professional and the service provided was fantastic. Highly recommended!
Reply from Roger Hopkins Ltd
Thankyou for your feedback, we're delighted that you are happy with Jamal's work on your claim. We look forward to working with you again in the future
Roger Hopkins Customer Service Team
Excellent service so far from charlie. Waiting on the funds to be paid.
Reply from Roger Hopkins Ltd
Thanks for your review Steve, we're pleased you had such a positive experience.
Roger Hopkins Customer Service Team
Marc was brilliant with the whole process, guiding from start to finish and it only took me 30 minutes in total over the phone! Great guy and simplifies everything. didn't even think I was eligible!
Reply from Roger Hopkins Ltd
Hi Quincy,
it's great to hear you had such a positive experience working with Marc on your claim, we look forward to assisting you in the future
Best wishes
Customer Services Team
Fantastic job by Alfred from the beginning to the end, claim was successful and very happy with the services they are providing to small businesses like mine. Good job guys… please keep it up
So they still haven't responded and I see another company has reviewed and is having the same issues. I have resorted to trying to contact via LinkedIn to be told "sorry about your experience, please email customer services' Well customer services seem to be the exact same in that they also do not respond. Do you read you reviews? Is anyone going to reply............
UPDATE:
After resorting to LinkedIn and reviews on this site, I was contacted by the only one of their team who seemed to be able to do anything -had to edit this as Roger Hopkins clearly don't like to praise a team member.........
He took ownership of the issues and recognised the level of service was poor to say the least.
However, credit where it is due, 'Mr No Name' has called and emailed when promised and has resolved the issues to my satisfaction.
It's sad to see others are still having similar issues so maybe try and contact him direct for a resolution.
Reply from Roger Hopkins Ltd
Thankyou for your feedback, we understand that problem has been resolved to your satisfaction, should you need any further support please contact us at customerservice@rogerhopkins.co.uk
We have also taken on board your feedback to improve our customer service processes, kind regards, Customer Service Team Roger Hopkins
I had the pleasure of speaking to Alfred. Professional, informative and extremely understanding.I wasn’t 100% sure I would be able to claim due to being a small company but Alfred was diligent and patient with. Will definitely be doing my claim with him next year!
Asking doggy queations, trying to get informations ypu shoudnt give to anybody. I just blocked them as it looks more like a scam for me.
When Alfred Mzengereza contacted us we were a bit skeptical. He explained everything to us in details and was patient and professional.
He has gone above and beyond our expectations and his duties.
Alfred took care of everything from start to finish.
Working with Jamal was a pleasure, he was very knowledgeable, helpful and explained extreamly well. He is a asset to his company.
Tom was a pleasure to deal with, very professional
Alfred Took care of all the hard work and made the whole process very easy and was a pleasure to work with him. We received our claim very quickly and very satisfied with the whole service and process.
Alfred made the application easy and painless, followed up and payment received within a few weeks, guy works wonders, great to deal with.
Reply from Roger Hopkins Ltd
Thanks for taking the time to leave us a review, it was a pleasure looking after your claim and we look forward to helping your business again next year
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