Rogue + Wolf Reviews 422

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their unique designs and excellent quality. Many people are particularly happy with the comfort and fit of the footwear, often mentioning how well they accommodate wider feet. The ordering process is generally described as easy, and the delivery service is frequently noted for its efficiency and speed. Reviewers also commend the customer service for being helpful, responsive, and going above and beyond to assist with inquiries or issues. However, some customers were dissatisfied with the quality of certain items, noting issues like blurry prints, cracking material, or uncomfortable fits. A few people also mentioned that the delivery time was longer than expected, and some noted that products shipped from China. There were also occasional comments about the lack of arch support in some shoes and the durability of certain materials over time.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the unique designs,... See more

Quality

Users describe positive interactions with quality. Many customers praise the great quality of items,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, courteous, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

+Great quality shoes with unique designs + delivered as promised + wide shoes cause my giant hobbit feet fits😜 - shoe needs too set to the feet - no explanation about how to take care of vega... See more

Company replied

Rated 4 out of 5 stars

Was surprised the shoes came from China, which resulted in the delivery time taking months longer than the promised delivery time. The shoes however, do last. Had to put my own soles in, because there... See more

Company replied

Rated 5 out of 5 stars

I purchased multiple things from Rogue + Wolf so think it's time for a review. I have an oversized hoodie, a skater dress, a big mug and some boots and sneakers and I have to say - I love it all. I we... See more

Company replied

Rated 5 out of 5 stars

Second time I've ordered and I still absolutely love the boots, they fit perfectly, super comfy and come in so many different designs that it's hard to pick a favourite. Also if you have wider fee... See more

Company replied


Company details

  1. Fashion Designer
  2. Fashion Accessories Store
  3. Home Goods Store
  4. Jewelry Designer

Written by the company

Fashion, Jewelry, and Lifestyle Designer Brand. Witchin gear and unique style for Witches, Unicorns, Mermaids, Rogues & Wolves


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

This brand delivered

This brand delivered! Their jewelry is dope. They have non-matallic options, which is great for my sensitive skin. They are also ethical and hella CUTE.

January 18, 2021
Unprompted review
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Rated 5 out of 5 stars

Ethics and aesthetics!

As a now adult whom grew up alternative/goth, the rogue x wolf community is everything! To be able to shop all these things I’ve always wanted from a indie brand w good ethical views and vegan markings makes my soul tingle🖤 Highly recommend!!🖤

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great products & staff

I have ordered from Rogue + Wolf many times and have always been blown away by the quality of their clothes and mugs. In one order, there was a small mix up with what I had ordered but their staff went above and beyond to get it resolved and the replacement received in just a few days.

January 17, 2021
Unprompted review
Rated 5 out of 5 stars

Fab comms team

In September, I ordered a phone case for my Samsung S9 (cost £18) from Etsy. Unfortunately, by November, the phone case started peeling revealing a gold backing to the phone case sticker which was unappealing and left me disappointed.

I messaged their Instagram comms team to ask if there was something I could do to stop the case from peeling as it wasn't something I could replace. Straight away, they asked me to email their care team and after I did, they sent me a replacement straight away (I had missed the email where they had responded) and it came within a few days.

I don't really know what I was expecting from the Instagram message, but I wasn't expecting a replacement case and I'm so grateful to the comms team for being so kind and willing to support their customers and ensure they have the best experience and service.

January 14, 2021
Unprompted review
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Rated 5 out of 5 stars

I have ordered several pieces of…

I have ordered several pieces of jewlery from this site as well as the centipede dress. I couldn't be more in love with the dress and the quality that comes along with it! Not only is it comfortable but the design matches my style perfectly. The jewlery is incredibly cute and cost efficient. I love my products!

January 3, 2021
Unprompted review
Rated 5 out of 5 stars

Nice people

Hey there,

I never ordered something from R+W, but I am working with them since 3 days.

So far they are nice and helpful.

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing and lovely store!

Great quality clothing, very soft and good unique prints.
Unique and awesome designs.
Also their jewelry is 'the bomb'.
I also love their online engagement.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

I love this brand

I love this brand and most of what they offer. Everything seems well made and is beautiful. My only wish is they'd expand they're phone cases to different phones, I have a Note 10+ so it's difficult to find any custom case anyway.

December 11, 2020
Unprompted review
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Rated 5 out of 5 stars

I love this brand 🖤

I love this brand! The quality is second to none! And the designs are perfect for this happy witchy goth girl 🖤 plus the customer service is impeccable, you can't go wrong with purchasing anything from Rogue + Wolf.

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely

This company is super amazing to work with. I love my 3D printed eclipse necklace. They always have a quick response to any concerns or questions that I have. I would definitely recommend them and plan to purchase more soon. Shipping is fast and securely packaged!!

December 10, 2020
Unprompted review
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Rated 5 out of 5 stars

I love their products so much

I love their products so much! I have purchased jewelery only thus far. All my deliveries were fast. The designs are beautiful and unique. The 3D printed jewelery is a first for me and I prefer it to be honest because I have skin sensitivities. It's great 😊 I look forward to buying more items. On their media accounts, everyone is so friendly as well as helpful. I appreciate the staff and the brand so much! Much success to you!

December 6, 2020
Unprompted review
Rated 5 out of 5 stars

Embrace your inner witch

I love Rogue + Wolf! The products are great quality and I absolutely love embracing my inner witch. Its nice to find a dark brand that have a selection of items that aren't all skulls and death (not that there's anything wrong with that but it makes a nice change)
The customer service is great and they engage well on their social media platforms too, always super responsive

November 30, 2020
Unprompted review
Rated 5 out of 5 stars

One of my favourite shops of all time

One of my favourite shops of all time! Yes a tad on the higher end for price but in my experience that has 100% translated into quality and just look at their ethics and what they stand for... What's not to love and support! Xx

November 28, 2020
Unprompted review
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Rated 1 out of 5 stars

The Moon Tarot Card Phone Case

The phone case's design started peeling off as soon as I got it. I sent an email to Rogue and Wolf about it and they never responded. I tossed the case when 3/4 of it was just reflective gold - you couldn't even see the wolf or moon on it anymore. I was very disappointed because I love this site and haven't had anything like this happen before.

November 24, 2020
Unprompted review
Rogue + Wolf logo

Reply from Rogue + Wolf

Hi Katie,

I'm so sorry for the double disappointment! Your phone case should have stayed in top shape.

But there is no way that we would just ignore a complaint, that's not how we do things. We had a meeting about this case and found your original message, my guess is that our response went to spam and was missed. Happens all the time.

I'm glad at least we know now, never too late to try and make amends! I have processed a full refund for your order. My apologies for the bad experience.

If we ever seem that we are not replying, please write again or contact through social media. We enjoy taking care of our customers.

Take care and hope to see you around the shop again sometime,
Michael
Co-founder and Technical Director

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