ROIG Mallorca Reviews 

I rented a car with ROIG company and it was such a hassle free experience. Instructions were very clear how to find a shuttle, how to find the car and where to drop it when you had to return it.
I would highly recommend to rent with this company.

Complete lack of customer care.

We rented a car from this location last Saturday. According to the booking, we were to be picked up at our hotel.

After waiting 20 minutes with no sign of a driver, we called and were told we would have to pay an additional €20 for the transfer — information that had not been communicated to us beforehand. Upon arrival, we had to locate the car ourselves on the lot and unlock it via an app, again without any guidance.

Once in the car, we discovered it was an automatic transmission. As neither of us has experience driving an automatic, and no instructions were provided, it took us 15 minutes just to start the vehicle. Given the stress this caused, we concluded it was unsafe to drive the car on public roads. The car was moved no more than 4 metres before being parked again.

My husband requested a manual transmission vehicle as an alternative, but was told none were available.

When he attempted to return the keys, staff informed us that we were required to reposition the car to another part of the lot — or face an additional charge of €110. We refused to move the car further on safety grounds, which we made explicitly clear to the staff member.

We ultimately returned the car through the app. Despite not using the vehicle, we received no refund. When we asked for our money back, no one at Roig was willing or able to assist — even as staff could clearly see the distress this situation had caused.

This was an unacceptable experience from start to finish. We will not be returning as customers and will not recommend Roig to others.

Before I go on a rant I must commend Roig on the rapid response to their mistake.

The car that we hired had an engine fault within minutes of leaving the resort from which it was dropped off for us. It seems odd to me that this developed from when it was dropped off to when we started to use it but maybe it is just a really unfortunate circumstance.

We were leaving to go to the Caves of Drach and the engine light came on and advised us to stop the car immediately. We contacted support and sent pictures of the issue. Unfortunately by the time we pulled over the original message had disappeared. so they advised to try and limp back to the resort. Then it happened again and we managed to get a photo this time and they told us to stop by the road side.

They did promptly send some mechanics out to us but by this time we were not going to make our pre-booked slot for the Caves. We had to cancel our plans. Thankfully the Caves people gave us a refund otherwise that would have been a very expensive mishap for us.

I'm very grateful that they responded so quickly but I still can't quite understand why they left us a car with this fault and essentially ruined our plans for that day.

When I went to discuss any form of compensation it was an immediate shutdown.

Oh and I stupidly realised after the fact that they only gave us the price with insurance. They never offered us an option or price without that. I have car hire insurance that covers the excess of any basic car hire insurance so I usually don't pay. I feel I was conned in this regard.

When I asked about both of these things I was stonewalled.

Like I said I have given them the benefit of the doubt and not rated them 1 star because of their swift response and ease of return process but the customer service and the quality of the cars was definitely lacking in my experience

My hotel in Santanyi had arranged an airport transfer for me with Roig from Palma Airport on 6 August. I was quoted €99, which I felt was expensive for a 35-40 minute journey, but I agreed because I was expecting a level of service that you’d associate with a premium-priced transfer.

When booking, I provided my flight details. A few hours before my flight, it was cancelled. Fortunately, I was able to rebook onto another flight that would still get me to Palma at the same expected time. I immediately emailed my hotel with the new flight details and explained that I was still due to arrive at the expected time and would still require my pre-booked transfer. The hotel replied confirming that this was fine and that they’d passed the updated information on.

When I arrived at the Roig office at the airport, I told the woman behind the desk (short, with very long wavy brown hair) my name and explained that I had a transfer booked. She replied curtly, “no, your flight was cancelled.”

I calmly explained that I had rebooked onto another flight arriving at the same time and that I’d informed the hotel, who’d confirmed that they’d forwarded the updated details. She told me they had no information about this and said there was absolutely no possibility of providing me with a car.

What was particularly disappointing was her attitude and the complete lack of willingness to help. She made no attempt to offer an alternative or even suggest another taxi company I could contact when I asked and treated me horribly. When I called my hotel, they confirmed they had sent the updated details and so I asked if they could speak directly with Roig. By this point, the woman at the desk was completely ignoring me despite the fact there were no other customers around. I asked her to speak to the hotel and she simply shook her head without looking at me.

Fortunately, a man working on a laptop towards the back of the office came over and intervened. After checking the messages from my hotel and speaking to the hotel receptionist, he arranged a taxi for me within a few minutes which arrived 15 minutes later (contrary to what his colleague had said was possible).

The most disappointing part was that at no point did anyone apologise or acknowledge the inconvenience and stress. The driver himself was polite and I have no complaint whatsoever about the journey. My issue is entirely with the customer service and the way I was treated by the woman at the desk. I genuinely have no idea why she was so rude when I had done everything I could reasonably have been expected to do: I’d immediately informed my hotel of the flight change, the hotel had confirmed they passed the information on, and I was at the airport at the expected time.

For a €99 transfer, I expected a much higher standard of service. On my return journey, I used a different company who were reliable, polite and only charged €60 for the same journey.

Unfortunately, based on this experience, I definitely wouldn’t use Roig again and would strongly recommend looking elsewhere for an airport transfer.

I ordered car just 7 days before arriving to Palma. We were waiting 10-15 minutes for shuttle bus (our flight had delay). After 7 minutes we were in ROIG company. 10 minutes later we got Peugeot 2008 hybrid + 1 key. Car was clean.
We had full insurance, so they applied just fuel deposit 125 EUR. We covered around 500-600 km by car.
After 8 days we returned the car, they checked it very quickly and returned deposit 125 EUR while we were sitting on shuttle bus on our way to airport. Thank you.

Have found the experience a bit stressful to start with the inspection how to pick up didn't come through when expected when it did the example was different to what we eventually had to do when we eventually found the car we had to keep phone to ask for advice? When taking photos of the car and sending documents we had to do it a few times before it was accepted (very frustrating)
The drop off was also stressful i couldn't find the invoice telling me to click return? Had to go into the office in cala d'or to ask for help fortunately the person there was helpful and resend the invoice to my email...during drop off at the airport had to repeat sending pictures several times before it finally took..the car itself was a good car easy to drive will be writing to Roig directly with what I think my make things a little easier

Excellent service! thanks

Fuss free although you have to be a bit “tech-ey” to get the maximum from their car hire collection and drop off options.
We hired a car for ten days, at a reasonable rate - but it’s peace of mind - you don’t have any extra insurance costs to pay at all, no added deposits (apart from a refundable fuel loading of 100€). Car was upgraded FOC to Group C, and was extremely economical.
RIOG appear to be the major transport company in Mallorca and have offices in the main towns, which also gives more peace of mind.
We took the option of being collected at PMI although we found it difficult to locate our transport van at first (our fault; we didn’t read the directions carefully enough - they wait just outside the terminal to the right as you exit NOT in the car park!) but caught him just as he was about to depart.
Dropping off, we chose the drop-off at airport option, however, finding a space can be difficult plus we had no connectivity on our device to do the electronic shut down. A quick call to the offices resulted in a very helpful lady sending a WhatsApp with instructions plus she stayed on the line whilst we did it all. There’s a fair walk into the terminal from there and quite frankly, next time, I think we will just go to the off airport site and drop the car off and have their transport bring us to Departures.
Their staff are very helpful and this gives you confidence. The car was very good. I would just suggest that having a couple of complimentary water bottles (or a refillable option at the compound) would be a nice touch on arrival inside the car as sometimes you can be pretty dehydrated by the time you’ve got to the car after all the travelling!
On our experience, we would definitely recommend RIOG due to the lack of stress about insurance/excess payments, etc etc and good quality car, island-wide office coverage as well and will be using them again.

The smartlock paperless choice proved excellent going straight to the vehicle and following instructions on the app for location opening and remote signing of contract.
My wife requires wheelchair assistance and she was relieved regarding the speedy transfer after a flight delay (on board the aircraft) of three hours!
NoExcesses/ full insurance and rental payment in advance is great, no credit card blocking required therefore.
Highly impressed also with Roig staff Loretta,Asia,Daniella and all.

We had a very good experience with Roig Cala D’or Mallorca
We made the reservation in Holland.
On the Airport you walk to Roig and the driver brings you perfect to the Hotel.
When you go back to the airport they pick you up on time.
Regards Iris and Monique

The driver Julio is the best.
He is so friendly kind and perfect to the clients.
He is proud of his work and let us feel very comfortable.
Julio keep doing what you do.

This is no reflection on the hotel which was Ferguson park palmanova. We enjoyed the hotel and they have helped up with this problem regarding car hire and been supportive. My advice here is don't hire a car through the hotel, the company is called Roig car hire and are recommended from the hotel. You feel like you have made the better choice by selecting car hire that they use. Find another company as we hired a car for 1 day, booked it to be deleivered to the hotel for 9am so we could enjoy a whole day out. We had booked caves drach for and paid for the trip before. The car didn't arrive until 11 and then the system crashed so had to wait until gone 11:30. By this time myself my husband and my 2 children had been waiting in the lobby for all this time. Our day was slipping away and we missed our planned paid for trip so lost money. The company were not interested in giving us any money back regaldess off their admin mistake which they finally admitted. They had sent our car to the wrong hotel. So they had to drive it to us which meant the full tank of petrol they had put in ready for us was lower. The delivery man said to us fill up the tank to where it was as it's not quite full. We did this at the end of our trip but now discover they have taken money off our deposits as the tank was not full? I have explained but they have no understanding of this and still ignoring what we were told and still not prepared to refund us anything for being so late or pay us back the full deposit. Instead they have taken money of us. We also had to wait over a week to get the deposit money back? Was concerned we wouldn't get it back as lost all trust in this company. Also When they arrived late at the hotel they tried to spin a lie that they were there at 9 and we were not but my husband made sure he was there at 8:45. They then had to be honest and admit they made a mistake with the booking. The hotel have been advising us a bit and trying to help. I think they need to find a better company to recommend

Ordered a return taxi from Palma airport to Cala Egos as we had a late fight in and early flight home so didn’t want to chance it. The taxis and drivers were first class. The airport driver was waiting at the Roig hub at the airport as instructed and the collection from our apartment bang on time at the agreed location. Once booked I contacted Roig by email to confirm collection points and received a prompt and detailed response in English which was great given my inability to communicate in Spanish!! Would highly recommend Roig based on our experience and will use them again on our next trip.

Roig Car Rental Mallorca

I recently rented an Audi A3 S from Riog in Cala D'or
Stupidly I left all my documents, passport, wallet and credit cards in the car on returning the vehicle.

As soon as I realised I contacted Roig. I was immediately contacted by Daniëlle de Moor from their office. She personally searched the car and recovered my precious items, which were returned to me the following day. Daniëlle's quick action and courtesy in emailing me immediately removed all stress and anxiety from the situation.

Historically I have rented from other car hire companies in Mallorca. From now on I will never use any other company. Roig and Daniëlle in particular are first class and best of breed.

Thank you Daniëlle.