Banner for Roman Rod Ltd

Roman Rod Ltd Reviews 

268
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, knowledge, and friendly approach. Many people appreciate the quick response times, with staff often arriving promptly and resolving issues efficiently. Reviewers also noted the great value and fair pricing for the services provided, often saving them money. The team is frequently described as honest, reliable, and thorough, ensuring problems are not only fixed but also explained clearly to the customer.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt, efficient, and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting transparent and reasonable costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated... See more

Company replied

Rated 5 out of 5 stars

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pip... See more

Company replied

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit.... See more

Company replied

Rated 5 out of 5 stars

Sam was just brilliant. We had problems with flooding in the excavation holes for our extension and he came straight out as work had stopped. He found out our neighbours’ storm drain was blocked and... See more

Company replied


Company details

  1. Drainage Service

Written by the company

Rapid, Reliable, and Trusted Drainage Experts At Roman Rod, we pride ourselves on delivering fast, efficient, and professional drainage services you can rely on. As a local, family-run business with over 40 years of experience, our reputation is built on trust, quality workmanship, and genuine care for our customers. Our exceptional reviews speak for themselves—clients consistently praise our prompt response, professionalism, and ability to get the job done right the first time. Why Choose Roman Rod? • Experience You Can Trust: Serving Bath, Wiltshire, and South Gloucestershire for over four decades, we’ve seen it all. From blocked sinks and toilets to complex drain repairs, there’s no job too big or small. • Outstanding Reviews: Our customers are our biggest advocates. They appreciate our honest approach, quick solutions, and the respect we show their homes and properties. Our Trustpilot reviews showcase real stories of satisfied clients who’ve experienced our reliable service firsthand. • Trading Standards Approved: As proud members of Bath Trading Standards’ ‘Buy with Confidence’ scheme, you can rest assured you’re dealing with a reputable and fully vetted company. • Full-Service Drainage Solutions: We cover everything from emergency unblocking and CCTV surveys to root cutting, de-scaling, and non-invasive patch lining repairs. Family-Run Values, Professional Results When you choose Roman Rod, you’re not just getting a drainage service—you’re supporting a local family business that genuinely cares about the community. We know the area, understand local needs, and always go the extra mile to ensure our customers are happy. If you need a rapid, reliable, and trustworthy drainage expert, look no further. Roman Rod is here to help—wherever and whenever you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(268)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job shit gone 👍

Great job . Shit gone👍

November 24, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Can’t argue with that — straight to the point! 😂
Thanks for the review and glad we got it moving again. Anytime you need me, give me a shout.

Rated 5 out of 5 stars

Very satisfied customer

Courteous, helpful, and explained my situation clearly, outlining solutions. And punctual.

November 10, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for the review — really appreciate it. Glad we got everything sorted quickly for you. I know how stressful a blocked drain can feel, so happy it was fixed first thing the next morning.

If you ever need anything again, you know where I am.
Sam – Roman Rod Ltd

Rated 5 out of 5 stars

Fast and efficient

Brilliant quick call out, professional work at a good price. thanks guys

October 27, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Your most welcome, always good helping local business!

Rated 5 out of 5 stars

Drain blockage or leak issues

Sam was very professional, polite and knowledgeable. He gave immediate and effective information. Cleared two drains of debris. We're really pleased with the results.

October 15, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for the review — really appreciate you taking the time. Glad we could get everything sorted for you and that you’re happy with the result. If you ever need anything again, just give me a shout.

— Sam, Roman Rod Ltd

Rated 5 out of 5 stars

Many thanks for an excellent job

Excellent job carried out: quick response, friendly service, great attention to detail.

September 24, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for the review Tony! Happy to have been able to help!

Rated 5 out of 5 stars

Very helpful

Very helpful, informative, came within a few hours, cleared the blockage.

October 7, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for such a great review! Happy to have helped!

Rated 5 out of 5 stars

Fantastic experience

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated on his ETA, turned up when he said he would and most importantly fixed our drain blockage!! It's such a relief to have it sorted, I wish I'd contacted Roman Rod sooner. Wouldn't hesitate to recommend.

October 13, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for the review — really appreciate you taking the time. I’m glad we could get you sorted quickly; nothing worse than sitting on a drain issue and waiting days for help, so I always try to jump on these things as fast as I can.

Thanks again for choosing Roman Rod, and if you ever need anything in the future, you know where I am.

Rated 5 out of 5 stars

Unblocked sewer drain

Punctual and showed me how to deal with the situation if it were to happen again. Highly recommended!

October 10, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for the review Shane, happy to have helped you out on this one!

Rated 5 out of 5 stars

5 star

5 star! Texted Sam and got a reply instantly. He was over the next day and horrible overflowing drain sorted. He kept me up to date with videos and pictures as I was at work. My neighbours recommended Sam and I wouldn’t hesitate to do the same. Thank you!

October 1, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for this excellent review, it really does motivate me to continue to provide the best service for my customers so is much appreciated. Any problems in the future please don’t hesitate to get in touch!
Sam

Rated 5 out of 5 stars

Friendly and efficient

Very quickly identified the problem and advised what we needed to do once identified.

October 1, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for your review Carol, very kind of you to take the time to write a review!
Sam

Rated 5 out of 5 stars

Professional and friendly

Wouldn’t hesitate to recommend. Sam was friendly and professional and got our en-suite in working order very quickly.

September 30, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thank you Gemma, really appreciate your review!
Sam

Rated 5 out of 5 stars

Great service from a local company

Great service from a local company. I would recommend Roman Rod if you have a drainage problem.

October 7, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks Ian, that’s a very kind review and really appreciated by us all here at Roman Rod!

Rated 5 out of 5 stars

Highly recommended, fantastic service

Impressed by their professionalism and technical knowledge. They also responded quickly and had the latest equipment. Highly recommended.

October 9, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thank you Mr Broadway! Glad we were able to help you on this one. Reviews like this really help so thank you!

Rated 5 out of 5 stars

Great service

Great service. Sam arrived quickly to clear a blocked drain. He was knowledgable, thorough and took time to answer all my questions. A job well done leaving me with peace of mind.

September 26, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for your kind review Justine, happy to have helped!

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly…

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit. Much appreciated. Thank you

September 23, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thank you so much for your positive review. That was one of the more tricky ones but we got there in the end and hopefully you’ll stay clear going into the future now! Thanks again for using Roman Rod, if you ever need us again then please get in touch!

Rated 5 out of 5 stars

Quick and reliable

I have known this company for years and they have always be true to their word
Turned up on time and resolve the problem with a smile no matter what the issue

September 18, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks Brian, Great working with you over the years and looking forward to continuing to do so when needed!

Rated 5 out of 5 stars

Excellent advice

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pipe on our private land using, his expertise, and connected up to that line instead. This negated long delays, big excavation and possibly higher costs too. Highly recommended!

August 5, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for the review Sam. Really happy to have helped in any way on this one and saved you some time and effort with delays. You’ve got my number, call any time!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look