Romans  Reviews 1,657

Hi, I'd just like to thank Benjamin Green and Hannah Rawlings at Romans in Reading for their incredible professionalism, help and patience during the recent sale of our Reading house. Ben was able to secure the initial sale and keep it on track while Hannah provided invaluable assistance liaising with the buyers through the whole process. After this experience, we would not hesitate to use Romans' services again. Thanks again to you both. Scott.

Thank you Vasco and the team at the Aldershot branch who were professional and very efficient; we successfully completed on our sale within 9 weeks.

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing!
We cannot wait to live many happy years in our new home💕

Review of Romans Estate & Letting Agents – Aldershot
My experience with Romans Estate & Letting Agents in Aldershot has been extremely poor and deeply disappointing. Their property management is unprofessional, their contracts are misleading, and their conduct caused me to lose thousands of pounds.

Misleading Contract & Unauthorised Fees
My first management contract was signed face to face and clearly stated that there was no rent guarantee. However, Romans continued to charge me a rent guarantee fee regardless. I repeatedly asked them to remove this fee, but they ignored my requests and kept taking the money.

Later, they sent a new contract by email and asked me to sign it online without clearly explaining any changes. At no point did they inform me that fees or terms had been altered. I attempted to call them several times to confirm, but my calls were not answered. This behaviour felt deceptive and unprofessional.

Changes Made Without Landlord Consent
Romans accepted a no-deposit option for the tenant without properly informing or advising me. I raised serious concerns, explaining that a no-deposit scheme does not protect the property and asking who would pay for damages. Their response was unacceptable — they claimed there was “no difference” between a deposit and a no-deposit scheme, which is clearly untrue.

Severe Property Damage & Poor Tenant Management
The tenant caused extensive damage to my property. Because the tenant came from abroad, they did not know how to properly use heating, ventilation, or household facilities. To save on utility costs, they avoided heating and ventilation, used excessive blankets instead, and caused severe damp and moisture damage throughout the property.

There was:
No proper cleaning or deep cleaning
Significant damp and mould damage
Damage to the fridge
Damage to the washing machine and dryer
A burnt-out electric cooking hob
I had to replace all of these items at my own expense.
Unauthorised Check-Out & Further Damage

When I finally instructed Romans to move the tenant out, they conducted the check-out inspection without informing me. Shockingly, during this period, the brand-new electric hob was damaged again.

The property was left in a terrible condition:
No deep clean
No professional cleaning at all
No proper inventory or condition report shared with me

I was not informed of the check-out results and had to chase the documents myself.

Refusal to Claim Damages & Internal Blame
The refurbishment cost me thousands of pounds. I repeatedly asked Romans to claim compensation from the tenant for serious damage and replacements, but they ignored my requests.

In the final stage, different departments within Romans began blaming each other, refusing to take responsibility or make decisions regarding tenant charges. It felt as though they deliberately avoided action while keeping the money themselves.

Conclusion
This branch shows a complete lack of accountability, transparency, and professionalism. The staff attitude and management practices are totally unacceptable.

I strongly advise anyone to be extremely cautious before entering into any management agreement with Romans Estate & Letting Agents in Aldershot.

Romans Estate & Letting Agents – Aldershot
My experience with Romans Estate & Letting Agents in Aldershot has been extremely poor.

My original contract was signed face to face and clearly stated no rent guarantee, yet they continued charging a rent guarantee fee. Despite repeated requests, the fee was never removed. Later, they asked me to sign a new contract online without clearly explaining that fees and terms had changed, and my calls for confirmation were ignored.

They also accepted a no-deposit tenant without properly advising me of the risks. When I questioned this, I was incorrectly told there was no difference between a deposit and a no-deposit scheme.

The tenant caused extensive damage: damp and moisture throughout the property, damaged appliances (fridge, washing machine, dryer), and a burnt electric hob. I replaced everything myself. The check-out inspection was carried out without notifying me, no proper cleaning was done, and I had to chase the agent for reports and documents.

When I asked them to claim compensation for serious damage, departments blamed each other and no action was taken. The lack of accountability and professionalism was shocking.

I strongly advise landlords to be extremely cautious before entering into a management agreement with this branch.

Excellent and efficient service from Kaitlyn during our check out, thanks for all your help !

I had a terrible experience dealing with the lettings team in Romans – Bracknell. They treated my requests and queries with apathy and never gave me any type of full answer to very basic questions and avoided some queries I raised. I had to work extremely hard to get answers and had to eventually go through their complaints process and even that took two attempts for me to get a full and comprehensive reply. I asked the lettings team to forward a letter to the landlord, they didn’t do it and I got no apology, just uncaring and unbothered short replies. Even when I raised queries up to senior management, they could not grasp what I was asking and again gave me glib and blunt replies and sometimes did not reply at all.



The Credit Control team never got the direct debit to work on TDS payments, despite confirming all clerical errors were corrected but had no problem chasing me on the phone when a payment was missed due to their inability to monitor the direct debit. When I asked for an explanation, I got very little back that addressed my concerns relating to their processes.



It is not in my nature to complain unless I must and I had been helpful with and accepting of some of the issues that Romans – Bracknell caused but when these things continued and took up a lot of my time, it was only right I questioned things. Only one person was helpful and apologetic when tradesman did not turn up or the TDS payment had errored, and that was Jacqueline Miles‑Miller but I can see that she was not based at the Romans – Bracknell branch.



If Romans do reply to this, it will be to protect their reputation. A good reputation is not given, it is earned and maintained. The lettings team in Romans – Bracknell are worthy of a bad reputation and should be ashamed of the poor customer service and terrible support they offer tenants. I am also a landlord and if I thought that the letting agents I use were treating my tenant like that I would end the agreement immediately. Very, very poor and tenants should avoid the lettings team in Romans Bracknell, at all costs. It is not acceptable to treat tenants like that and Romans – Bracknell should be more professional, caring, responsive and considerate.

We have worked with Romans over a number of years and they have handled the letting of our property well and in a professional manner.

I would thoroughly recommend Romans and Firstforauctions. They work together as part of the same overall company & have an extremely good partnership. The team were fantastic from the start. They did an excellent job in selling my dad’s property via auction with Firstfor auctions with their hard work & experience. They were very helpful & friendly. Answered all our questions & couldn’t be any better. Very professional & always said to contact them if we had any other questions. The property sold for a huge amount of money which we were very pleased with & it was down to their extremely hard work & dedication. I would thoroughly recommend them.

Romans in Windsor... what a lovely group of people. I've been renting via Romans for the past three years, and have now moved to a purchased property using the very same agent, albeit the sales team rather than the lettings team.
Everyone in the Windsor branch has been lovely. Sam Morton leading the lettings team has been great, and all members of her team I have dealt with have been equally good.
Day to day, dealings were with Kim Stockley, an absolute pleasure to deal with. Nothing is too much trouble, no question too stupid. Everything dealt with in a friendly and professional manner.
Purchasing has also been a breeze, with Milly Sparks leading my search in Carl Atkinson's team. Attentive and helpful every step of the way, and always available very quickly when needed.
Thank you to everyone in the Windsor branch both sales and lettings. It's been a pleasure. And special thanks to Kim for looking after me over the last three years too.
Thank you all!

I have no complaints at all with the service I have received from our Tenancy Manager Kaitlyn Young and the team at the Camberly Office.
I have been kept informed at all times and in a very professional manor.

Sarah recently sold our flat in Crowthorne. Romans previously managed the property as a rental and Sarah managed the process of selling the property professionally and efficiently, liaising with colleagues, legal professionals and the buyers and always keeping us updated with progress.
For a friendly, efficient service I would recommend Sarah and her colleagues at Romans.

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

He made the whole experience feel remarkably smooth. I appreciate his timely responses and his advice to come and view sooner rather than later? Game-changing.

I almost didn't listen and I'm so glad I did.

Fast, honest and genuinely lovely to work with.
If you're looking for someone who actually delivers - this is your person!

As a tenant, I have had a very positive experience working with Jessica Phillips. She has been incredibly helpful and responsive, always quick to address any queries or concerns that arise.
What stands out most is her efficiency and commitment to seeing things through - issues are not just acknowledged but followed up and resolved promptly. Her communication is clear and professional, which makes the whole process smooth and reassuring as a tenant.
Thank you, Jessica, for all your help.

Jessica Phillips is the Property Manager for the one tenanted property that I own.
I have always found her to be quickly responsive to any issues that I may have, and I always have the feeling that I am in safe hands with her!

We’ve had an excellent experience with Romans, particularly Ellie Milne and her team in the Wokingham branch, along with our property manager Anne-Marie Osborne.

Ellie and her team were fantastic from the outset – they secured a tenant incredibly quickly and managed the whole process with real efficiency and professionalism. Communication was clear and proactive throughout, which made everything feel seamless and stress-free.

Anne-Marie has also been outstanding. She consistently keeps us updated, is always on top of everything, and gives us complete confidence that our property is being very well looked after.

A brilliant team delivering a genuinely high level of service, we wouldn’t hesitate to recommend.

We had a wonderful experience working with the Roman's Tilehurst team who helped us find our first flat in the Reading after moving from New Zealand. Nathan was fantastic at helping us find our home showing us 3 different properties of interest and working closely with us on our tenancy approval. Mark and Lorraine were also excellent answering our tenancy questions and helping us navigate our tenancy application. Highly recommend, especially if you are looking for your first flat in Reading.

Holly has been amazing in finding us a new home promptly, and also answering any questions we had regarding the property. She also made sure we received all the required paperwork in time to start the proceeding for our new home.

Thank you!

Me and my partner had used Romans to rent a property in the Berkshire area this past month, and I found the process very straightforward.

Tyriq provided us with all the help we needed and worked really hard for us to get a property sorted, massively appreciate his help and also his personable approach whilst maintaining high professionalism. Would recommend going through Romans and hope to use again when tenancy runs out. Thanks again to Tyriq !

Mark Porter was very informative, efficient and professional at all times.
He answered our many questions fully and promptly throughout
Thank you Mark