Romans  Reviews 

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all your help

The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then

Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.
Additionally, I was lied to right from the start on many things. The first one being that I was put next to a flat with HMOs which they did not tell me about. I had noise issues the entire time and the property manager did absolutely nothing about it. Avoid.

Romans have been looking after our properties for many years.
Our current property manager is Georgia Peters.
She is responsive to our tenants issues as well as keeping as us as landlords up to date.
She is easy to deal with and always sees issues through to their conclusion which benefits us and keeps our tenants happy!

I have been dealing with a gent by the of Mohammed Rajpute and I just wanted to say how impressed I've been when I needed to chat with about any issue and the help he has and continues to give. Mo is extremely easy to get on and gets right to the point when help is needed. For someone like me that is amaingly helpful as it keeps me sane! 5 stars for thsi guy,..I'd give 6 if I could.

My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems reported extremely promptly and efficiently through to satisfactory conclusion. Excellent and caring service

Isabella York was particularly helpful during a very stressful three months last year.
Nothing was too much trouble , she was reassuring and guide us through many a difficult day! We always reverted to Issy for advice as we could could on her wise experience . Many thanks Issy well need you later in the year !

DO NOT USE ROMANS !!!!

I cannot stress this enough - avoid using Romans at all costs. When I moved from
my previous flat into this house, the check-out clerk warned me about Romans and
explained that they have a reputation for doing everything possible to make
deductions from your deposit. Sadly, this is exactly what has happened.

Throughout our tenancy, we raised numerous concerns about the poor maintenance
of the property, including being unable to properly use the garden due to neglect.
When we moved in, the house was already in a poor state, yet the check-in clerk failed
to properly document the condition. Conveniently, the check-out clerk was far more
thorough when it came to identifying issues and potential charges.

We were never given proper access to the inventory report, despite requesting it, and
we provided email evidence clearly showing the condition of the property when we
moved in. Despite this, our concerns and evidence have been ignored.

The entire process has felt completely unfair and designed to work against the tenant.
I have never experienced such a disappointing and frustrating service. The lack of
transparency, the handling of the deposit, and the failure to acknowledge the
evidence provided have been absolutely unacceptable.

Avoid Romans if you value your time, money, and peace of mind.

For the last 4 years, Kim Stockley has been our contact for our rental property in Old Windsor. Over the period Kim has been, and still is, consistently attentive to all queries we have raised. Kim ensures things " get sorted" and is professional with it!

A good agency to work with. Romans Winchester branch. They are usually very helpful and responsive to our queries, and the team has been supportive whenever we needed assistance, specially CerinEvans.
Overall, a positive experience

If I could give them a minus rating I would. I have been renting for a decade and without a doubt they are the WORST estate agent's I've ever dealt with. I was under the impression that they would be managing the property but after moving in we were told this would be managed by the landlord and as you can imagine the landlord was beyond unhelpful. They (Nathan) falsely advertised a parking space with my property and when I would complain I was unable to use it due to the neighbors constantly parking in it I was fobbed off and told there was nothing that could be done. The neighbors would also dump their rubbish in our front garden and smoke cannabis outside the property and we're racist towards myself and my housemates. When this was reported we were told we would need to contact the council and there was nothing we could do. As soon as you sign on the dotted line they're completely useless (Mark). Upon moving out, i was left with expense charges for 'damages' and when I queried this they then doubled the charges as a tactic to bully me into paying because I queried some of the charges they gave me. It was all so stressful I ended up agreeing to the initial charges because I wanted to be done with it. They have since then continuously sent me multiple emails demanding payment even though I have stuck to the payment plan and have now had to correct them on 3 occasions. I genuinely wish I never got a property with them. After a year of hell from my neighbors and being subjected to racist abuse they're still continuing to stress me out. Run for the hills if you're a renter. You will get no support whatsoever once you have signed a contract with them. RUN FOR THE HILLS.

I would like to say that Georgia Peters at Romans Uxbridge has been very helpful in managing my rental property.
She deals with problems and maintenance issues promptly and efficiently. She is always polite and pleasant to speak to, making it a relaxing experience.

Thank you to the Romans Team, Winchester
As expatriate landlords who rarely visit UK or our former home town of Winchester it is most reassuring to have our UK rental property managed by the highly competent Winchester team of ladies. We would especially like to mention Ceri Evans with whom we have the most regular dealings. She is always polite, swift and comprehensive in her replies to queries or in dealing with any issues, and we can relax in our distant home knowing that the management of our rental property is in safe and professional hands. So, a huge thank you to Ceri and the Winchester team she is part of.

Romans have been managing my Uxbridge Buy to Let property for many years.

The property managers have varied in performance over that time and I find the call centre approach to Property a bit irksome.

Recently, Georgia Peters has been excellent, keeping us informed and dealing with various issues at the property.

I recommend this company for their sterling professional work in the lettings business.

I have rental properties in the Windsor area and Skye has been so helpful in arranging lettings and some remedial works which have need completion. Nothing is a bother for her.

For several years Ceri Evans has managed my rented house and I have total confidence in her. She is polite and friendly with a very personal touch.
She responds promptly to any of my or the tenants concerns.
She gives excellent and reassuring advice and I can be certain she will deal with any issues thoroughly.

Romans as good as the Team it has.
Currently it has a dedicated, professional and friendly members of staff we deal with. Reece-Probert and Skye Jones are always ensuring a first class provision of services for both the Tenants and us the Lanlords.
KEEP UP THE GOOD WORK.

If you value fair treatment, transparency and professionalism, I would strongly recommend looking elsewhere.

My experience with Romans Windsor was poor from shortly after moving into the property and deteriorated further throughout the tenancy, culminating in an exhausting and frustrating check-out process.

GARAGE ISSUE FROM THE START

When I moved into the property in October, the garage was in a poor condition and appeared not to have been cleaned in years.

More concerningly, the garage contained a substantial quantity of the landlord's belongings, including wardrobes, furniture and boxes of materials for the landlord's new home.

These items remained there until mid December.

For over two months of my tenancy, I was unable to properly use part of the property that I was paying for.

CHECK-OUT PROCESS

The check-out report was completed to a vastly higher level of detail than the check-in inventory.

Despite this, deductions were pursued for items that were:

• Already present at the start of the tenancy
• Recorded in the check-in inventory
• Insufficiently evidenced at check-out

One example was being asked to pay for the removal of two large carpet offcuts despite the check-in inventory specifically recording "2 x large carpet off cuts" as being present when I moved into the property.

I accepted responsibility for a number of items and made repeated attempts to reach a reasonable settlement. However, many responses simply repeated that the landlord believed the charges were valid rather than addressing the evidence submitted.

CONTRADICTORY INFORMATION

I was initially told adjudication would cost:

**£200 INCLUDING VAT**

I was later told adjudication would cost:

**£220 PLUS VAT**

When I asked where these figures came from, what contractual clause they were based on and how they aligned with the documentation supplied to me, I never received a proper answer and my questions were simply ignored.

DEALING WITH THE PROPERTY MANAGER

My dealings with her were consistently difficult.

Straightforward questions required repeated follow-ups.

Requests for clarification were ignored.

Important questions went unanswered.

Obtaining clear information often felt harder than it should have been.

THE GARDEN WAS LEFT IN BETTER CONDITION

What makes this even more frustrating is that the property, particularly the garden, was left in a significantly better condition than when I moved in.

Considerable time and effort was invested in improving and maintaining the outdoor areas throughout the tenancy. Despite this, the focus at check-out appeared to be on identifying minor issues and pursuing deductions rather than assessing the property as a whole.

ADVICE TO FUTURE TENANTS

Document absolutely everything.

Most importantly, insist on being present during both the check-in inventory and the check-out inspection wherever possible.

Do not simply accept the inventory report without reviewing it carefully.

Challenge any omissions, inaccuracies or vague descriptions immediately.

Take photographs and videos when you move in.

Take photographs and videos when you move out.

Photograph every room, wall, door, window, appliance, carpet, garden area and item listed on the inventory.

Keep copies of all correspondence and reports.

Retain all evidence until every aspect of the tenancy has been formally concluded.

Based on my experience, detailed photographic evidence and attendance at both the check-in and check-out inspections are essential.

FINAL THOUGHTS

I accepted responsibility where claims were justified.

What I do not accept is:

• Being asked to pay for items already documented at check-in
• Being presented with contradictory information
• Having legitimate questions ignored
• Being expected to accept claims that were not properly supported by the evidence
• Paying for parts of a property whilst not having full use of them

Based on my experience, I would not rent through Romans Windsor again and would not recommend them to prospective tenants.

An appalling property-management failure from start to finish

Avoid Gibbs Gillespie.

My experience has been a catalogue of delay, neglect, poor communication, weak oversight and almost total lack of accountability.

I paid Gibbs Gillespie to manage my property. In reality, I repeatedly had to do their job for them from overseas: chasing contractors, dealing directly with the tenant, resolving urgent issues and correcting basic administrative failures.

After a burglary, the property was left with a boarded-up rear door for around two weeks. The related insurance process was mishandled, leaving me exposed to costs that should have been dealt with properly.

A separate gardening issue dragged on for more than five weeks before I was even shown a quotation. The quote was around eight times the previous cost. I then found and appointed a replacement contractor myself within days, at roughly the original price.

There were also serious concerns about bathroom works, contractor supervision, poor-quality finishes, accounting records and unexplained or apparently duplicated transactions.

The complaints process was no better. I submitted a detailed complaint setting out numerous failures. Their response omitted several major issues, failed to answer basic questions and gave me little confidence that the complaint had been properly read, let alone investigated.

They have acknowledged failures in communication, service delivery and contractor payments, yet still appear unwilling to take full responsibility. Their proposed £100 goodwill payment was derisory given the scale of the contract, the management fees paid and the amount of work I was forced to undertake myself.

This was not an isolated mistake. It was a sustained pattern of poor management.

Landlords appoint an agent for competence, control and peace of mind. My experience with Gibbs Gillespie delivered the opposite: stress, delay, additional cost and the burden of managing the property myself.

I would not trust them to manage another property and would strongly urge landlords to look elsewhere.

We have ALWAYS had a great relationship with Kim Stockley at the Romans Windsor office. She has always been available to help with any issues we've had and very easy to communicate with.