I ordered hi relief not realising the cost when converting from US$to AUS$. I immediately contacted the company to cancel my order. Mai dealt with my issue. She was open and honest with me and explain... See more
Company replied
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First of all, the order arrived quickly. The product feels great and is in the process of relieving my pain which is wonderful and the company is beyond reliable and trustworthy ...they have treated m... See more
I ordered 2 jars of Total Relief Cream, approximately $74.79. I canceled the order on the same day 4/1/2026 by emails. I called the Bank and reported this transaction for $133.39. Too much! Then I... See more
Company replied
Review of experience with Hi Relief Magnesium Pain Creme. My wife ordered this creme and for whatever reason my bank classified it as a fraudulent transaction (It was not fraud). After multiple attemp... See more
Company replied
Company details
Written by the company
RomeMD: Elevating Your Skincare Routine with Advanced Anti-Aging Solutions RomeMD is a leading skincare brand that’s committed to providing women around the world with effective, science-backed anti-aging products. Our flagship offering, the Deep Lifting System, is a revolutionary, painless tool designed to deliver 8 potent anti-aging ingredients directly beneath the skin’s surface, an area that many traditional creams can’t reach. This innovative stamp-like technology ensures superior absorption and results, promoting smoother, firmer skin and reducing the appearance of fine lines and wrinkles. At RomeMD, we believe that great skincare should be accessible to everyone, which is why all of our products are gentle, safe, and suitable for all skin types. Whether you have dry, oily, or sensitive skin, our formulas are designed to work effectively without causing irritation. We prioritize quality and results in every product we create, ensuring that every ingredient serves a purpose and contributes to visible, long-lasting improvements in your skin’s health and appearance. Our mission is to empower women to feel confident and beautiful at any age. With a focus on transformative skincare, we help our customers achieve glowing, youthful skin through advanced solutions that target the root causes of aging. Discover the power of RomeMD and experience skincare that works as hard as you do, delivering real results and helping you embrace your natural beauty at every stage of life.
Contact info
United States
- +1 302-603-1592
- support@romemd.com
- romemd.com
3.7
Average
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Here we go again he's just these people…
Here we go again he's just these people are still starting for time they just sent me a thing saying they're going to refer me $9.95 for the postage I refuse that item that they sent me that merchandise it's on their way back to them with the refusal to accept notice. Be warned people they do anything they can they can to keep from giving your money back, don't be don't be caught up in a situation like mine.
I don't believe for a minute that their business is that that busy
that it would take that long to honor a cancellation notice and ship the order anyway.
And each time I try to contact them they wait until I submitted another complaint through trustpilot in the hopes that they try to straighten their business out and and take care of their customers wishes and not try to stick them with orders they don't want after ordering and now through lies.
Update
What do you know I just checked my email at 12:35 a.m. and Rome MD returned my money yay yay yay!!!!!
I hope this has been a lesson for them not to treat customers that way each and every one of us matter and I request should be recognized and not be dependent on your whims whether you want to return money and certainly don't double the order when it's supposed to have cost half that much but you charge them double and if they cancel an order honor it this has been an ordeal and I'm glad it's over with and all the rest of you God bless and be warned to be wary of any company with such trade practice
February 9, 2026
Unprompted review
Reply from Rome MD
Hi Carol,
Thank you for taking the time to share your experience and for updating your review. We truly understand how frustrating this situation has been for you, and we sincerely apologize for the inconvenience and stress it caused.
We’re glad to hear that your refund has now been successfully processed. While we’re relieved this has been resolved, we recognize that the overall experience did not meet your expectations, and for that, we are genuinely sorry.
Your feedback has been taken seriously and will be used to improve how we handle cancellations, communication, and order processing moving forward. Every customer matters to us, and your experience highlights areas where we must do better.
If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
Warm regards,
Aga
Head of Customer Experience
Hi Relief Team
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Terrific Service from AG!
The customer service agent with the name AG helped me today. He was Great! I was a bit frustrated but he was respectful, friendly, courteous, and gave very thorough answers to my questions and concerns. He was patient, which can be difficult in my perspective, and never interrupted me. He also sent me a followup email I requested, after we talked on the phone. I know he is a true professional and just doing his job, but he deserves a bonus $ - he is a great employee that HiRelief needs to keep! Thanks AG! - happy customer here - Cheri
February 9, 2026
Unprompted review
NOW I know it's not a scam -Starting to think it’s a scam
update:
After several attempts, Rome MD customer service responded to my email and handled my concerns thoroughly. Although I had not yet received my product, I requested a refund and asked for my details and payments to be removed from their mailing list. They processed this promptly. The first refund was issued quickly, as the product had already been returned shortly after my initial email. When I notified them that the second product had still not arrived- I had in-fact received the third. Rome MD issued the second refund after my email. It was understandable that they needed to verify my claim before processing the refund
In the end, I did receive the third product order. Now I feel there was a misunderstanding regarding the product payment and the delivery issue, but ultimately everything has been rectified.
I didn’t fully understand what I had signed up for. 3 months in and I am paying a large amount each month for the product I still haven’t received. I’ve left messages and emails but have had no response. I just get an automated message it on its way.
My account says I haven’t got a subscription although I am being charged each month. I have tried to remove my credit card but it’s locked and I can’t.
I now think it must be a scam.
February 3, 2026
Unprompted review
Reply from Rome MD
Hi Georgina,
We’re truly sorry to hear about your experience—this is understandably very concerning, and we completely understand your frustration.
We want to reassure you that we do not operate as a scam, and what you’ve described is not the experience we aim to provide. Issues related to subscriptions, billing visibility, or order tracking can sometimes occur due to system or account mismatches, but these should always be resolved quickly with proper support.
That said, after double-checking your account, I can confirm that your order has been fully cancelled, and your refund has already been processed. There will be no further charges moving forward.
We appreciate you bringing this to our attention and the opportunity to make things right. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Warm regards,
Aga
Head of Customer Experience
Hi Relief Team
I used the product twice over
I used the product twice over, It was incredibly painful to use and it made my appearance look worse not better, It left my cheeks with burst red blood vessels and still have my fine lines and wrinkles. I feel very strongly this is just a scam.
December 19, 2025
Unprompted review
Reply from Rome MD
Hi Sarah,
We’re truly sorry to hear about your experience—that sounds very uncomfortable and concerning, and we completely understand why you feel this way.
This is not the experience we want any of our customers to have. While individual reactions can vary, what you’ve described is not typical, and we take this very seriously. We strongly recommend discontinuing use of the product, especially if irritation persists.
Please reach out to me directly at aga@nw-project.com, and I’ll personally review your case and work with you to make things right, including discussing a suitable resolution for you.
Your feedback is important to us, and we’re here to support you.
Warm regards,
Aga
Head of Customer Experience
Hi Relief Team
Reply from Rome MD
Hi Shubham,
Thank you for your kind words! We’re thrilled to hear you had a great experience, and we look forward to serving you again soon. 🌟
— The Rome MD Team 🚀
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Don’t waste your money.
I tried their product and did not see any Improvement at all. I’m pretty sure thatMost of the people who did positive reviews got reimbursed for it. As it is part of their program.
Don’t waste your money, and do not plan on getting your money back. I’ve been waiting 6 months.
May 20, 2025
Unprompted review
Reply from Rome MD
Hi D.
We appreciate you sharing your experience.
We understand that you were expecting more visible results. While many customers notice improvements in wrinkles and skin firmness, individual outcomes can vary depending on factors such as skin type, wrinkle severity, skin maturity, and personal goals. Collagen renewal is a gradual process and may take several months to reach its full effect.
Your experience may differ from what we typically observe, and results can also be influenced by factors such as skin preparation, application technique, or consistency of use. Proper use is important for achieving optimal results, and our team is available to provide guidance on how to maximize the benefits of the product.
Our support team has already reached out, and our beauty specialists are happy to walk you through your routine. Replying to their email will help us better understand your regimen and offer tips tailored to your needs.
We’re here to support you and want you to achieve the best possible results with the product. 💕✨
— The Rome MD Team 🚀
Waited 4 months to receive product
Hi there, I ordered product April 7/25 and just received it yesterday from the Dominican Republic, I live in Puerto Rico, I don't know why it took 4 months to receive product, I called many times and spoke to many Reps and was told it was in transit ? ( for 4 months )since I just received it yesterday and opened the package today as I'm writing this, I only gave 3 stars, but once I use it and see my results I will post my review and hopefully give Rome MD 5 stars, Thank you
September 3, 2025
Unprompted review
Reply from Rome MD
Hi Hilda,
Thank you for sharing your experience with us. We want to clarify that once orders leave our facility, delivery times are managed by the shipping carriers, and sometimes delays occur beyond our control—especially with international shipments. Some regions or international destinations may experience longer delays, especially during customs or regulatory checks.
We appreciate your patience as the package made its way to you, and we’re glad it has now arrived. We’re excited for you to try the product and see the results.
Thank you again for your feedback, and we look forward to hearing about your results.
— The Rome MD Team 🚀
A true regeneration of your skin
No cream can ever compete with the micro-needle technique, combined with the Deep Lifting serum. At the beginning, I used it twice a month, then I went to every three weeks, then once a month. My friends and acquaintances have noticed a major difference in my face, wondering what I have been doing. It is important to note that I have never done any doctor's procedure to my face and I have no intention to do so. I'm 65 looking 55. This product is a wonderful anti-aging solution, with long-lasting results.
August 20, 2025
Unprompted review
Reply from Rome MD
Hi Anna,
Thank you so much for sharing your amazing experience! 😊
We’re thrilled to hear how well the Deep Lifting Serum has worked for you and that others are noticing the results too. Knowing that you feel younger and more confident makes us incredibly happy. Your journey is exactly why we created this product—to provide a natural, long-lasting anti-aging solution.
We truly appreciate your trust and support!
— The Rome MD Team 🚀
Amazing product !
I live in Spain and I received the product perfectly well and in the term they told me. I already used it twice and it’s amazing!! My skin is smoother and brighter. I will keep using it I highly recommend it! 😀
July 28, 2025
Unprompted review
Reply from Rome MD
Hi Claudia,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived smoothly all the way to Spain and that you're already seeing great results. It's fantastic to know your skin feels smoother and brighter — exactly what we aim for! 😊
We truly appreciate your recommendation and look forward to continuing to support your skincare journey.
— The Rome MD Team 🚀
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Customer support specialist
To start with, I must make clear I am not referring to the product (I still haven't tried yet) but to the customer support specialist, which has been responsive and very professional: I have been in touch with Marquisa and she has been awesome with me.
June 4, 2025
Unprompted review
Reply from Rome MD
Hi Angelique,
Thank you so much for your kind words! 😊 We're thrilled to hear that Marquisa provided you with such responsive and professional support. We’ll be sure to pass along your praise—she’ll be delighted to hear it! We hope you enjoy the product just as much once you try it. 🙌😊
— The Rome MD Team 🚀
Thank you Marquisa.
Marquisa at Rome MD was incredibly helpful. We were having delivery issues and Marquisa made sure the courier was updated promptly ensuring my delivery arrived safely. Looking forward to great results from my beautifully packaged products.
June 2, 2025
Unprompted review
Reply from Rome MD
Hi Fiona,
Thank you so much for your kind words and for taking the time to leave a 5-star review! 😊 We're thrilled to hear that Marquisa was able to assist you and ensure your delivery arrived safely. Providing excellent service and beautifully packaged products is something we take pride in, and it's wonderful to know that it made a difference for you.
We’re just as excited for you to start seeing great results and are always here if you need anything along the way! 🙌😊
— The Rome MD Team 🚀
Thank you
Thank you, Lyn for fast delivery. I am a repeat customer, I used this product every two weeks for the last six months. I cannot do without it now. If I try to go a little longer without it, my face starts showing its age. I am 65. Thank you Rome MD.
May 24, 2025
Unprompted review
Reply from Rome MD
Hi Fahreda,
Thank you so much for your wonderful 5-star review! 😊
We’re thrilled to hear that you’ve had such a positive experience with Rome MD and that the product has become an essential part of your skincare routine. Your kind words about Lyn and the fast delivery truly mean a lot to our team.
It’s amazing to hear how the product is helping you feel confident and radiant — that’s exactly why we do what we do. We’re honored to be a part of your self-care journey.🙌😊
— The Rome MD Team 🚀
Initially via email it was a bit…
Initially via email it was a bit confusing and it seemed like it wasn’t going to go well. However when I was able to talk to Lyn on the phone it was great and she was very helpful. Very happy!! Hopefully the new stampers will work!!
May 15, 2025
Unprompted review
Reply from Rome MD
Hi Janice,
Thank you for taking the time to leave a review! We’re glad to hear that your conversation with Lyn was helpful and that you feel confident moving forward. We’ll be sure to pass along your kind words to her 🙌😊
— The Rome MD Team 🚀
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Excellent service
My inquiries were immediately answered in a very polite manner and I was provided with all the information I needed.
May 2, 2025
Unprompted review
Reply from Rome MD
Hi Paola,
Thank you so much for your kind words! 😊 We're thrilled to hear that you received the information you needed promptly and politely. Providing excellent service is our top priority, and your feedback truly means a lot to us. 🙌😊
— The Rome MD Team 🚀
I had problems with the product after a…
I have been asked to take my review down by the company as they have promised to fully refund me so let go an let be for everybody to experience their own use of the product.
May 7, 2025
Unprompted review
Reply from Rome MD
Hi Kenneth,
Thank you for updating your review and taking the time to share your experience. 🙌😊
We truly appreciate your acknowledgment of others’ right to form their own opinions and explore the benefits of the Microneedling System for themselves. It's a testament to open-mindedness, and we’re glad we were able to reach a place of mutual understanding.
At Rome MD, we’re committed not just to resolving concerns but to doing so with empathy, fairness, and respect. We genuinely value you as a customer and remain dedicated to your satisfaction.
While the journey may have had its challenges, we hope this can mark a turning point in our relationship—one built on transparency, mutual respect, and trust. We're always here to listen and support you every step of the way.
Thanks again! Wishing you and your family a fantastic year throughout 2025! 💕✨
— The Rome MD Team 🚀
Really quick response time and very…
Really quick response time and very friendly customers service. I didn't want to watch the video at the end of the transaction and got annoyed about not having a choice to skip it. So went back and wrote to them about it and asking to check that everything was okay with my order. They answered right away that everything was correct. And also checked up on my address since I'm from Denmark
April 28, 2025
Unprompted review
Reply from Rome MD
Hi Tanja,
Thank you so much for your kind 5-star review! 😊 We're thrilled to hear that you had a great experience with our customer service. We truly appreciate your feedback regarding the video at the end of the transaction, and we’re always here to help with any concerns you have. We're glad we could assist you and double-check everything for your order and address. Your satisfaction is our priority.
Your feedback truly means a lot to us — we’re always here whenever you need! . 🙌😊
— The Rome MD Team 🚀
Great communication!
Great response turnaround time to my email inquiry! I received a reply within 30 minutes and they helped to answer my query in a friendly and supportive manner.
April 24, 2025
Unprompted review
Reply from Rome MD
Hi Lisa,
Thank you so much for the amazing 5-star review! ⭐️⭐️⭐️⭐️⭐️
We’re so glad to hear our team got back to you quickly and provided the friendly, supportive help you deserved 🙌😊
Your feedback truly means a lot to us — we’re always here whenever you need! 💬💛
— The Rome MD Team 🚀
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Customer service/ Wonderful!
The response from Nicol was very quick and extremely helpful. Friendly and informative.
April 19, 2025
Unprompted review
Reply from Rome MD
Hi Carol,
Thank you so much for your 5-star review! 😊 We're thrilled to hear Nicol provided you with such quick, friendly, and helpful support. We’ll be sure to pass along your kind words—she’ll be so happy to hear them!💕✨
After having issues with the needle…
After having issues with the needle flow I reached out and Nicol got back to me within hours. Her tips helped and I was able to complete the regimen. I was worried that the needle part was not working. So grateful for her assistance.
April 16, 2025
Unprompted review
Reply from Rome MD
Hi Cynthia,
Thank you so much for the kind words and 5-star review! 😊We're so glad Nicol was able to assist you quickly and that her tips helped get everything back on track. It’s great to hear you were able to complete your regimen successfully—we're always here to support you every step of the way! 💕✨
I really like this Colleen product with…
I really like this Colleen product with the original stamp that allows the product to get into the skin. Aga in Customer Service was very helpful in assisting me to get the original stamp product.
April 14, 2025
Unprompted review
Reply from Rome MD
Hello Sharon,
Thank you so much for your kind words! 😊 We're thrilled to hear you love the Rome MD Deep Lifting System product. And we're especially happy to hear that Aga was able to assist you. Ensuring a smooth experience for our customers is always our top priority.
Thank you for taking the time to share your positive experience. 🙌🏼✨
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