After placing the order, they came back to me saying they are unable to send the item, most likely out of stock. They offered me couple of replacement choices, an upgrade without any extra charges. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks b... See more
Company replied
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a... See more
Company replied
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind... See more
Company replied
Company details
Written by the company
Discover our men's jewellery brand, where modern masculinity meets timeless elegance. Our handcrafted collection of distinctive pieces made of 925 sterling silver is expertly crafted with the finest materials and attention to detail. From bold rings to refined cufflinks, elevate your style today.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +447957300920
- info@ronatelli.com
- ronatelli.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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The item has cracks on it
The item has cracks on the ban like it broken before I was really close to returning because of the cracks very disappointed about it
April 6, 2025
Unprompted review
Reply from Ronatelli
Thank you for your feedback and for bringing this to our attention. We would like to clarify that our products are handcrafted rather than machine-made, which means that very fine, delicate hairline marks or slight variations may occasionally be present.
These minor imperfections are a natural part of the artisanal process and are generally very difficult to notice with the naked eye. They do not affect the quality, durability, or beauty of the item.
Please know that all our products undergo strict quality control before shipment, and such issues are very rare.
Could you kindly contact our customer service team with your order details and photos of the item? We are committed to finding a satisfactory solution, whether that be a replacement or refund.
We appreciate your understanding and remain at your disposal should you have any further concerns or questions.
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Reply from Ronatelli
Thank you for your positive feedback! We’re glad to hear you are pleased with the quality of the Poseidon Bracelet.
We appreciate your support and look forward to serving you again.
Very nice necklace and well-made
Very nice necklace and well-made. 100% satisfied!
April 15, 2025
Unprompted review
Reply from Ronatelli
Thank you very much for your kind words! We’re delighted to hear that you are 100% satisfied with your necklace.
Your satisfaction is our priority, and we look forward to serving you again.
Reply from Ronatelli
Thank you so much for sharing your lovely experience! We’re thrilled to hear that the LESI piece was love at first sight for both you and your husband.
It’s our pleasure to be part of such special moments, and we hope to delight you with more beautiful pieces in the future.
DROPSHIPPING ALERT!
DROPSHIPPING ALERT!
They buy from alibaba and aliexpress and sell them three times more expensive! Don't buy. Some of the original stores are called Bocai (aliexpress), Shanghai Taozhi Jewelry (alibaba) and probably some other chinease factories...
Also check their address on google maps... the store doesn't even exist, also the delivery times completely match those of cargo that comes from China...
April 16, 2025
Unprompted review
Reply from Ronatelli
Thank you for your message. We would like to clarify that none of our products are purchased from Alibaba, AliExpress or similar platforms. We also do not do dropshipping at all.
We're a British company. It is pertinent to note that, although our corporate headquarters is situated in the United Kingdom, our production facility is strategically located in China. This deliberate choice is rooted in the significantly lower production costs and raw material expenses associated with our operations in that region.
It is our esteemed privilege to inform you that our exclusive product line is meticulously crafted to cater specifically to the discerning markets of Europe and America. Each item in our repertoire is crafted from first-class, A-quality pure silver, reflecting our unwavering commitment to excellence. In addition, all our products strictly comply with European standards and carry the official 925 sterling silver hallmark and certificate, which guarantees authenticity and quality.
Moreover, we wish to express our inclination towards dispatching our products from our warehouses in China and the UK. This preference is substantiated by the advantageous factors of reduced shipping fees, favorable customs costs, and expeditious delivery times, all of which contribute to a seamless and efficient transaction process.
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Love the chain!
So first, I want to say that the quality of the chain I bought is great. It has a nice weight and heft to it. I wish they made it a little longer, I got the longest length, measured it once I got it, and the measurement was accurate. It looks really nice. I’m looking for a pendant for it but it looks great without a pendant.
My only complaint was the time to get it delivered. I got an email a day or two after I purchased it saying it was getting ready. Then it took almost two weeks before I finally got an email saying it would be delivered in a day or two.
April 14, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your detailed and thoughtful feedback. We’re truly pleased to hear that you’re happy with the quality, weight, and design of the chain — and that the sizing was just as expected.
We understand your concern regarding the delivery time and apologize for any inconvenience caused. While we strive to ship all orders as efficiently as possible, occasional delays may occur depending on location and carrier logistics. That said, your patience and understanding mean a lot to us.
We’re glad the chain looks great on its own, and we hope you’ll find the perfect pendant to match soon. If we can assist you in any way, please don’t hesitate to reach out.
Very happy with product
Very happy with product. Beautiful bracelet!
Thank you for good customer service.
April 12, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your bracelet and that you had a positive experience with our customer service.
Your satisfaction is our top priority, and we look forward to serving you again in the future.
I love the necklace
I love the necklace. Very well made a feels quality. Shipping was a bit slow but not bad enough to knock it down a star. I will probably order again. Thanks!
April 9, 2025
Unprompted review
Reply from Ronatelli
Thank you for your kind review! We're thrilled to hear that you love the necklace and appreciate the quality and craftsmanship.
We also appreciate your understanding regarding the shipping time. While we aim to deliver as promptly as possible, occasional delays may occur, and we’re always working to improve this aspect of our service.
We look forward to serving you again soon!
The bracelet was just like in the…
The bracelet was just like in the picture. Great craftsmanship.
April 7, 2025
Unprompted review
Reply from Ronatelli
Thank you for your kind words! We're delighted to hear that the bracelet met your expectations and that you appreciated the craftsmanship.
Your satisfaction means a lot to us, and we hope to welcome you back again soon.
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Cheap jewelry made in china
Cheap jewelry made in china. You can find them on alibaba express for 3-5 dollars. Same exact pieces. They are not silver, Jewelery is made from cadmium and lead as it clearly states on alibaba site. Here’s my research on Jewelry containing **cadmium** and **lead** can pose serious health risks. Both are **heavy metals** that have been linked to **toxicity and long-term health effects**. Here’s why they’re concerning:
- **Cadmium**: Used in some jewelry for **plating and coloring**, but it’s **highly toxic**. Long-term exposure can lead to **kidney damage, cancer, and bone deterioration**.
- **Lead**: Found in older or **cheaply made jewelry**, lead exposure can cause **neurological damage, developmental delays, and poisoning**, especially in children.
Many countries have **strict regulations** on cadmium and lead in jewelry, but some imported or **low-cost pieces** may still contain unsafe levels. If you’re looking for **safe alternatives**, consider **non-toxic jewelry brands** that avoid heavy metals
February 18, 2025
Unprompted review
Reply from Ronatelli
Hi there, thank you for sharing your concerns.
We’d like to clarify that all of our jewelry is made from high-quality 925 sterling silver (S925), which is a standard material used in fine jewelry and is free from toxic heavy metals like cadmium and lead. We take product safety and customer trust extremely seriously, and our pieces undergo strict quality control to ensure they meet safety and composition standards.
We are aware that there are counterfeit versions of our designs being sold online, including on wholesale platforms like Alibaba and AliExpress. These copies often use substandard materials and can look similar but are not made by us nor do they reflect our quality. We strongly advise our customers to purchase only through our official store or authorized retailers to ensure authenticity and safety.
If you have any questions about our materials or would like proof of composition, feel free to reach out — we’re always happy to provide transparency. Thank you again for bringing attention to the importance of safe, genuine jewelry.
Warm regards,
I had mixed feelings about Ronatelli
I had mixed feelings about Ronatelli. The products are generally beautiful and of good quality, with decent international delivery times. However, customer service responses can be delayed, and some items may not match the advertised photos. Improvements in communication and better accuracy in product representation would significantly enhance the experience.
February 3, 2025
Unprompted review
Reply from Ronatelli
Thank you for taking the time to share your experience with us.
We’re pleased to hear that you found our products to be beautiful and of good quality, and that the delivery times met your expectations. Your satisfaction means a great deal to us.
Regarding your concerns, we sincerely apologize if there was any delay in our customer service response. We are continuously working to improve our communication and efficiency to better serve our customers.
We would also like to clarify that all physical specifications of our products — such as size, weight, and material — are clearly listed in the product descriptions. Furthermore, the product images on our website are of the actual items and aim to accurately represent what you will receive.
Your feedback is greatly appreciated and helps us enhance the overall customer experience. Please don’t hesitate to reach out directly if there is anything further we can do for you.
Customer Service Return Request
I sent in a Return Request on the Ronatelli website and Form because the Bracelet is too big for my wife's wrist. We do note the bracelet is very pretty and only wish it fit, but it doesn't, the reason for Returning It. Ronatelli was good to their word and we returned the bracelt and they provided us a full refund as promised. They do have very nice and beautiful bracelets if you are looking for something special and unusual.
April 4, 2025
Unprompted review
Great product and very reasonable…
Great product and very reasonable delivery time
April 5, 2025
Unprompted review
Reply from Ronatelli
Thank you for your kind feedback! We're delighted to hear that you're pleased with the product and satisfied with the delivery time.
We truly appreciate your support and look forward to serving you again soon.
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The bracelet i bought is very nice
The bracelet i bought is very nice. I am a bit concerned about the clasp as it has uncliped a few times just buy wearing the bracelet.
Communication was very good.
March 25, 2025
Unprompted review
Reply from Ronatelli
Thank you for your kind words and for sharing your experience with us. We’re very glad to hear that you’re happy with the bracelet and appreciated the communication throughout your order.
Regarding your concern about the clasp, we sincerely apologize for any inconvenience this may have caused. Our clasps are designed to be both secure and easy to use, but we understand that occasional issues can arise. If the problem persists, please don’t hesitate to contact our customer service team — we’ll be happy to assist you further or offer a solution.
Your feedback is valuable to us, and we thank you for bringing it to our attention.
DROPSHIPPING SCAM
Probably all products displayed in this shop are dropshipping products. Do yourself a favor and check AliExpress—you'll find exactly the same parts, even with identical pictures, for significantly lower prices.
April 1, 2025
Unprompted review
Reply from Ronatelli
Hi there, thank you for sharing your concerns.
We’d like to clarify that **all of our jewelry is made from high-quality 925 sterling silver (S925)**, which is a standard material used in fine jewelry and is free from toxic heavy metals like cadmium and lead. We take product safety and customer trust extremely seriously, and our pieces undergo strict quality control to ensure they meet safety and composition standards.
We are aware that there are **counterfeit versions of our designs** being sold online, including on wholesale platforms like Alibaba and AliExpress. These copies often use substandard materials and can look similar but are **not made by us** nor do they reflect our quality. We strongly advise our customers to purchase only through our official store or authorized retailers to ensure authenticity and safety.
If you have any questions about our materials or would like proof of composition, feel free to reach out — we’re always happy to provide transparency. Thank you again for bringing attention to the importance of safe, genuine jewelry.
Warm regards,
Reply from Ronatelli
Thank you very much for your positive feedback! We’re delighted to hear that you are pleased with both the product and the price.
We look forward to serving you again in the future.
Can't get ronatelli customer service to…
Can't get ronatelli customer service to reply to my emails
March 31, 2025
Unprompted review
Reply from Ronatelli
Thank you for your message. We would like to inform you that our policy is to respond to all emails within 12 hours, and according to our records, we have replied to all your messages, including the most recent one sent directly to you.
If you have not received our response, please kindly check your spam or junk mail folders. Should you need any further assistance, feel free to contact us again—we are here to help.
Thank you for your understanding.
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They had a good customer service when I…
They had a good customer service when I texted back and fourth with them and getting back too me took a little longer with receiving my last order from them on.another Bracelet I ordered from them but all was good and I received it and it's very nice and good quality merchandise from them again do plan on ordering from them again
March 31, 2025
Unprompted review
Reply from Ronatelli
Thank you very much for your detailed feedback. We’re glad to hear that you found our customer service helpful and that you are satisfied with the quality of the bracelets.
We apologize for any delay in the delivery of your last order and appreciate your understanding. Your continued support means a lot to us, and we look forward to serving you again soon.
Nice jewelry well made not over priced
Nice jewelry well made not over priced. Received within a week!
March 24, 2025
Unprompted review
Reply from Ronatelli
Thank you very much for your positive feedback! We’re delighted to hear that you found our jewelry well made and reasonably priced, and that your order arrived quickly.
We look forward to serving you again soon.
The quality was as promised
March 14, 2025
Unprompted review
Reply from Ronatelli
Thank you for your kind feedback. We are pleased to hear that the quality of our product met your expectations.
We appreciate your support and look forward to serving you again.
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