After placing the order, they came back to me saying they are unable to send the item, most likely out of stock. They offered me couple of replacement choices, an upgrade without any extra charges. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks b... See more
Company replied
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a... See more
Company replied
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind... See more
Company replied
Company details
Written by the company
Discover our men's jewellery brand, where modern masculinity meets timeless elegance. Our handcrafted collection of distinctive pieces made of 925 sterling silver is expertly crafted with the finest materials and attention to detail. From bold rings to refined cufflinks, elevate your style today.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +447957300920
- info@ronatelli.com
- ronatelli.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful service
Wonderful service, nice selection great necklace.
Thanks Ronatelli whomever ye are and wherever ye are.
August 1, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback! We're so happy to hear you liked the necklace.
Your kind words mean a lot to us. Wherever you are, we truly appreciate your support.
We look forward to serving you again soon!
Best regards,
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Excellent product
I purchased this chain for my son. He loves the link and the length. We are both extremely happy with the quality. The package tracking was great. I highly recommend this jeweler if you are looking for a quality piece of jewelry.
July 28, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind and detailed feedback. We are delighted to hear that both you and your son are happy with the chain’s design, length, and quality.
We also appreciate your positive note about our package tracking service. Your recommendation means a lot to us.
We look forward to serving you again in the future!
Best regards,
Do not buy this product
Do not buy this product. It’s extremely thin and cheap…
Total rip off!
July 24, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
We are sorry to hear that you feel disappointed with your purchase. We would like to assure you that all of our products are exactly as shown in the photographs on our website. The weight, thickness, and other physical specifications of each product are clearly stated in the product description so that our customers can make an informed choice before placing an order.
All of our jewellery is crafted from the highest quality pure sterling silver (92.5%) and is entirely handmade by experienced artisans. We take great pride in our craftsmanship and in the satisfaction of thousands of happy customers worldwide.
We hope this clarifies any misunderstanding and appreciate your feedback.
Good shopping updates from overseas
Good shopping updates from overseas. Product quality is great and as advertised. Thank you!
July 18, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your positive feedback. We’re delighted to hear that you are satisfied with the product quality and that the updates from overseas met your expectations.
We appreciate your support and look forward to serving you again soon!
Best regards,
Absolutely DELIGHTED
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a good locking clasp… Everything was perfect. I should also add that I was very satisfied with the prompt response and customer service regardIng a sizing question. I will absolutely order from you again!
July 25, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your wonderful feedback! 😊
We’re thrilled that you’re delighted with the necklace and bracelet, and that our attention to detail and customer service met your expectations. We can’t wait to welcome you back for your next order!
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Great bracelet with a major flow.
Bracelet is great. Got lot of compliments. However there is big technical flaw. It opens randomly by itself. I almost lost it. I have to get it fixed by my jewelers. I am surprised the manufacturer overlooked this issues.kind of disappointing.
July 10, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your feedback and for sharing your experience with our bracelet.
We are glad to hear that you have received many compliments on its design, as we take great pride in the craftsmanship of our products.
Regarding the issue you mentioned with the clasp, we would like to clarify that each bracelet model features a specific fastening system with its own usage instructions. When followed properly, it is highly unlikely for the bracelet to open on its own.
If the clasp had any defect upon delivery, we would have been informed immediately and could have taken appropriate measures.
We recommend always ensuring the clasp is securely fastened according to the guidelines provided. It’s possible that inadvertent handling or misuse may lead to such issues.
We regret that you had this experience and appreciate your understanding. Should you need further assistance, please do not hesitate to contact us.
Beware of dropshipping
Beware! Claim handcrafting but are hideous dropshippers.
July 22, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
We would like to clarify that we do not use dropshipping. All our products are manufactured in our own production facility, where we oversee every step of the crafting process to ensure the highest quality.
Additionally, every item we produce carries the Ronatelli logo as a mark of authenticity, and comes with an official certificate of guarantee from our company.
It seems there might be some misunderstanding regarding what dropshipping entails. Dropshipping usually means selling products without holding inventory or direct control over production and shipping. In contrast, we personally create, inspect, and ship all our products ourselves.
If you have any further questions or would like more information about our production process, please feel free to contact us.
Great quality
Great quality, my husband loves the bracelet. It took 8 business to arrive from the UK to my city in the US. Worth the wait. I would definitely order other items in the future.
July 17, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your kind feedback! 😊
We’re delighted to hear your husband loves the bracelet. We always strive to make shipping as fast as possible, and we’re glad it was worth the wait. We can’t wait to welcome you back for more!
Great Quality
Quality is fantastic, service really good I wish they had a store here on the east coast. I highly recommend them for your jewelry collection 🤠👍
July 14, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your kind words! 😊
We’re thrilled you’re happy with the quality and service. We wish we had a store on the East Coast too, but we’re glad we could bring our jewelry to you online! 👍
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Very good quality
I purchased a silver bracelet that met all of my expectations and then some. I enjoy the clasp, it is very clever. The bracelet is everything that I was looking for and a good quality. This is a gift and I am very confident that the recipient will enjoy it.
Cheers
July 11, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear the bracelet exceeded your expectations and that you love the clever clasp. We hope the recipient enjoys it just as much as you do!
The lion head is a beautiful piece…
The lion head is a beautiful piece of jewelry and it gets compliments constantly.
July 14, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your lovely feedback! 😊
We’re thrilled to hear your Lion Head piece is getting so many compliments. We hope it continues to bring you joy every day!
Thank you for the great customer…
Thank you for the great customer service. I would have given anything to keep.tne bracelet. Just unfortunately bad timing at the moment
July 8, 2025
Unprompted review
Reply from Ronatelli
Thank you so much for your kind words! 😊
We completely understand—timing can be tricky sometimes. We’re happy we could assist you and hope to have the chance to serve you again in the future!
Reply from Ronatelli
Hello, thank you for your feedback!
We sent the size you ordered exactly as requested. If it doesn’t fit as expected, it’s possible the size guide on our website wasn’t consulted before ordering. We always recommend checking our detailed size guide to ensure the perfect fit. 😊
Our customer service team is here to help — you can easily exchange the bracelet for a size that suits you best. We’re committed to making sure every customer is satisfied and finds the right fit with our products.
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Great quality and shipped very fast
Great quality and shipped very fast! I would order product again no problem.
June 28, 2025
Unprompted review
Great quality and design definitely…
Great quality and design definitely recommend and willing buy other pieces. Also timely manner in delivery thankyou Ron
June 19, 2025
Unprompted review
Great company
Great company. I’m still shocked how quickly I got it from the UK. The bracelet is beautiful and I’m sure I’ll be buying more items.
June 24, 2025
Unprompted review
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Duomo 65mm Chain NOT stamped S925
Ordered the Duomo chain 65mm and the Cervia Cross Pendant. The Pendant is clearly marked with S925, but the Duomo Chain does not have S925 stamped anywhere on the chain, so likely it is fake and advertised as silver, but it’s not. I have receipt and pictures.
September 23, 2024
Unprompted review
They were quickly to respond with order…
They were quickly to respond with order status.
The bracelet ended up being too small for my husband's wrist and the return went smoothly even though it was going all the way over to UK and back to the United States.
It's a very nice bracelet. Good quality workmanship . I am very happy with my purchase😃
May 1, 2025
Unprompted review
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