Ronbrooks Reviews 

I recently bought a car from Ron Brooks Chery in Nottingham. From start to finish, the process was smooth and stress free. I was helped by David who went above and beyond my expectations. As a young woman, I was made to feel completely at ease and there was no pressure at all.
The manager personally came over to introduce himself and thanked me for my purchase which was lovely.
I can't thank David enough, such a gem of a man. I love my new car!

We purchased a car from Ron Brooks Mansfield 3 years ago, and have been very satisfied with both the vehicle and with the dealership. This review, however, pertains to the return of the vehicle near the end of the finance period.
We needed a larger car to accommodate a wheelchair, so with 6 months of the contract term remaining we asked Toyota Finance if we could return the vehicle. It turns out that this was possible, but the process seemed rather complex and difficult to coordinate the delivery of the new car with the return of the old.
Fortunately Sam at Ron Brooks came to the rescue. He made us an offer for the vehicle which included paying off the finance and also achieved a cash refund for us.
Additionally he enabled us to coordinate the return of the old car to mesh with the delivery of the new one.
We really couldn’t have asked for a better outcome, and Sam was one of the most helpful and genuine individuals I’ve ever come across.
Definite 5 star service. Thank you.

The worst dealership in entire England may be. I've never seen such management who do not bother to reply even after 100 emails and not bother of any complaints after sales. Wouldn't recommend anyone as just waste of time, money and energy. They are only interested to sell and afterwards....

Went to view a Jaecoo 5ev, was met by Raf who looked after us and explained everything clearly to us, wasn’t pushy but very informative which was good, will be buying soon, thank you Raf….. B Wilson

This is a long but needed post …

After being badly let down by another dealer (see my honest Google review on Kia NK Motors Chilwell), we were nervous about starting the search again for a car for our 17‑year‑old son.

We spotted a Red 2019 Toyota Aygo online and contacted Mansfield Toyota Ron Brooks and from the very first call with Steve Williams the experience was completely different.

Steve knew enough about the vehicle to give us the basics straight away, but he promised to call back with the full service history details. I honestly didn’t expect much (sorry Steve I was wrong), especially as he mentioned it was his first day back after a holiday. Yet within two minutes he rang back with everything, dates, mileage, who carried out each service precise, clear, and genuinely helpful. After our previous experience elsewhere, that level of professionalism was exactly what we needed.

We booked an appointment for the same day (no deposit or pressure sales) . Steve explained that due to the weather (recent rain) the car needed cleaning, but he took care of it before we arrived. We travelled over an hour, arrived on time, and Steve was already waiting for us. What a lovely chap honest, not pushy, and incredibly accommodating. A real breath of fresh air.

The car was exactly as described online age‑related marks, nothing hidden, nothing exaggerated. We went on a test drive and noticed a noise from the driver’s front wheel. Steve didn’t dismiss it he explained it would be addressed when the car went through their prep shop before any sale. Again, transparent and reassuring.

The vehicle was immaculately presented when we viewed it, and even more so on collection. Steve walked us through all the optional extras with zero pressure just clear explanations and genuine duty of care. My son was so excited, and the team made his collection feel special. The car was presented to the Ron Brooks standard, and it showed !!

The car is less than a week old, so this review is very much about the dealership and Steve rather than the vehicle itself. And on that front, Mansfield Toyota Ron Brooks especially Steve Williams delivered one of the best dealership experiences we’ve ever had. Knowledgeable, honest, and customer‑focused from start to finish. They restored our confidence after being let down elsewhere.

Sorry forgot to mention what I also liked is on the day of collection Steve sent me a couple of photos of the vehicle prepped honestly what a great service !

Highly recommended.

Just experienced the worst after sales ever at Ron Brooks Suzuki totally ignored me many calls messages texts and emails sent trying to sort out problems they created went on for 7 weeks
Went to Ron Brooks Toyota on the same site all sorted in a day thanks to Jay and all the rest of staff on Toyota side could not do enough to help me

I visited the Leicester Dealership yesterday and all started well with a pleasant greeting at the door. Then it all went downhill, i explained what i was looking for and the salesman said he wasn't sure and that he had a hand over to deal with, he would ask a colleague to attend to me, i was left waiting for approximately 30 minutes without any further assistance. I decided to leave at this time and the original salesman saw me leaving but made no attempt to stop me or offer any further help.

Other Jake go five from Ron brooks Shannon dealt with all my mobility needs for my car can’t thank enough. Everything was done very quickly could not do enough for us

John at Ron Brooks Jaecoo made our buying experience simple and enjoyable. He did everything he said he would and looked after us really well.
We would highly recommend the garage and particularly John Cooney. Thanks 👍🏻

very slack approach, takes over a week to reply for sales information and only then when chased, arrogant, chauvinistic attitude - evidently don't need the business!

Came in for advice, wrote my car off. Needed guidance on a new vehicle. Brent came over and was so kind and helpful. Not pushy at all. Gave me realistic figures, advice. Helped me choose the vehicle I want. As a young girl it’s always a fear going into a dealership, these guys made my experience smooth sailing. Thank you Brent

I would like to thank Steve Williams at Ron Brooks Toyota Mansfield. He has been my salesman of choice for my last five toyota cars. He does not just sell you a car. He cares and is always there whenever you need help. Always. As he has proved many many times. Thank you Steve. Keep up the good work for Ron Brooks. Pam Elliott

I had a great experience purchasing my car from this showroom. Prem was extremely helpful, professional, and knowledgeable throughout the entire process. Even after the sale was completed, they continued to provide excellent guidance and support, answering all my questions patiently and ensuring I was comfortable with my new car. His dedication to customer satisfaction made the whole experience smooth and stress-free. I highly recommend this showroom and especially appreciate the outstanding service provided.

My experience at Ronbrooks Toyota car sales was fabulous! Steve Williams is a 100% credit to your team.
Steve was helpful,friendly and very knowledgeable from the start of my search for a new car. Steve listened to my requests and promptly found an Aygo X Undercover in Persian Salt with red and black interior seats and trims,which I love driving! Great customer service throughout.

Really happy with my purchase of a 2020 Toyota Aygo from this dealership. Yugesh Kumar Passi in particular went the extra mile, keeping up communication over finalising payment, delivery of the car some way away, and even sourcing and supplying a spare part - one satisified customer here :)

Visited ron brooks derby today for up date on dab radio nick on sales and alkesh on service where both a pleasure to deal with and made my visit a pleasure.dab radio now perfect.

I had a good experience with Ron Brooks (Ilkeston)
Had work done on a Suzuki Ignis .A very friendly a professional team.

I recently purchased a car from Ron Brooks in Derby and had the pleasure of dealing with Sonny Patara. I can honestly say the experience was one of the most relaxed and positive I’ve had when buying a car.
Sonny has a genuinely kind and personable approach that immediately puts you at ease. From the start, there was absolutely no pressure or pushy sales tactics—just honest, helpful guidance. He took the time to really understand what I was looking for and made sure I felt comfortable with every step of the process.
What stood out most was his clear and patient communication. Sonny explained all the available car options in a way that was easy to understand, and he walked me through the finance options without any jargon or confusion. It felt like he genuinely wanted to help me make the right decision, rather than just make a sale.
Overall, a fantastic experience thanks to Sonny. If you’re looking for someone approachable, knowledgeable, and genuinely helpful, I would highly recommend asking for him.

It's not the first time I've purchased a car, however, It was the first time I actually enjoyed it. I visited the showroom with a friend who had recently taken delivery of a new car, he introduced me to Nick Sutton and that was it. Nick asked me what I thought I wanted he took a few notes and we agreed on an appointment date and time, Nick offered an acceptable solution, taking me through the options, numbers and timescale. It all happened on time and without any problems. Great product, fantastic showroom, most importantly good people. Thanks

Nick at the Derby branch was very good and helpful and managed to push my order through due to me selling my existing car quicker than I thought! From order to handover he was very professional and friendly would highly recommend