Hyundai Reviews 63

Terrible Customer service from Assist which deals with warranty issues.
We had the worst possible experience when we broke down on the M3 on MArch 13th. We dealt with dealers in Reading and Eden Basingstoke.
It will be over a week and we still have not got our car back.
No one answers emails nor telephone calls
Suggest NO one ever buys a Skoda

I’m very disappointed with Hyundai Car Leasing’s handling of PCNs.

I recently received two PCNs and, on top of the £60 charge for each, Hyundai added a £40 admin fee per ticket. This feels excessive and completely unjustified—especially considering that the admin fee is usually £15. Increasing it to £40 without clear justification comes across as opportunistic and unfair.

Charging £80 in admin fees for two straightforward notices is unreasonable. There’s little transparency on what this fee actually covers, and it feels like customers are being taken advantage of for something that requires minimal processing.

I understand there may be admin costs involved, but this level of charge is disproportionate and frustrating. I would strongly urge Hyundai to review this policy and provide clearer, fairer pricing.

Very disappointing experience.

Hyundai St Albans (Brayleys) exceptional service from both Frank and Lewis. It’s was a pleasure to deal with these guys who could not do enough for me. Very pleased with my new car and the overall experience. Thank you guys 😀

i want to share my personal experience and feelings of being locked in an electric hyundai kona when the 12 volt battery died. the battery has since been replaced. i have being asking hyundai when a 12 volt battery dies 'how do you get out of the car from the inside' 32 days in the latest response received 'Hello Mrs Fitzgerald Thank you for your email. The car will open from the inside under normal operation - for example, if the doors lock through the speed auto locking setting or with the use of the lock button on the drivers door panel, the vehicle is not deadlocked and the interior handle will allow the doors to open. The vehicle can only be deadlocked if you press the lock button on the key fob. At the time of testing, the retailer confirmed that the battery was operating as expected and performing in line with the vehicle’s design intent. With regards to the question about breaking the window this will be dealt with by your fleet supplier. If you have any further concerns, please feel free to let us know.' It took a further 24 hours plus to get this response from hyundai after they inspected the car but i have no response to my repeated question of how you get out of the car from the inside when the 12 volt battery dies. please please please if you have an electric car make your own provision to smash the window from the inside in case this happens to you and anyone you know who has an electric car, ask your dealer the question now is there anyway you can be locked in the inside of an electric car ie when the 12 volt battery dies and how you would get out. please take care of yourselves your loved ones and any other living sole you know who drives an electric car. share your experience if you have been locked in an electric car from the inside. take care

Had my Tuson repaired and I was really impressed by the service and attention that I got from Johno and the team they sorted problems out that others couldn't well pleased highly recommend Hyundai Portsmouth, a big thankyou to the team.

This is one of many reviews I have left on a number of places in regards to Hyundai. I have owned a Hyundai Tuscan for just over two years now had nothing but problems with it now for the seventh time we have the GPF light on and the car is in a limp mode, which is dangerous to even drive Revving at ridiculous Revs we have tried to regenerate the car ourselves taking it onto motorways that we don’t even have time to do so and the car still didn’t regenerate this car is dangerous. Please do not ever 1 anyone the company are disgusting and don’t care about their customers and their cars are awful. This is not the only problem we’ve had his car since brand-new and they’re after sales customer service is ridiculous and now they’re asking me to pay for my car to be regenerated and this is not apparently covered in warranty it’s ridiculous. The company is a joke.

Terrible breakdown service.
Reported breakdown on M3 at 10:15 on 13/3/2026 and only got home to Dorset at 20:30 after stressful day.
No on at Hyundai could be bothered to help and everyone was totally useless.

So poor! Charged me for a battery that was damaged as a consequence of a part failure that was covered under warranty. I was told that the diagnostic identified it as a damaged cell not attributed to the other ICCU fault, which is apparently is a known fault and one that kills the 12v battery. When asked for the evidence they couldn't provide it. UK customer service is none existent not at all interested. I've called repeatedly, emailed and raised a complaint and have had no response.

Great value for money and delivered on time.
Thank you.

7 months old car broke down with electronic fault. Service department couldn’t provide like for like car for over 3 weeks. In February they are offering end of April diagnostics…. Terrible service department and after sale service.

Just don’t buy from them.

At Brayleys Hyundai - St Albans. Not trust worthy and you need a second though before to make deposit. They always use busyiness as an excuse. Johnthan could manage better on my case. His manager Rusell and staff Lewies stepped in finally. Firstly, he should know the IONIQ 5 EV car they sell was depreciated to 80% of battery life in 3.6 years, these infomation should be in their dealer access which should tell the buyer at the benginning. Secondly, although he persuaded myeslf to pay GBP250 deposit for battery health test and he can refund in 1 to few days afterward if I am not willing to proceed it. He finally disregards my rights of refund and just has one email reply said it in turn would take up to 10 days for refund! Anyway, I made a complaint and his colleagues stepped in to manage my refunds after I have made 10 calls and several emails to their offices in those 12 days.

Hyundai, Birmingham West -once bitten twice shy.
Bought first car in 2022 and immediately became aware of problems with sales tactics. Car had serious underlying safety problem that took them 9 months to fix. At time of sale not made aware of commission based sales and other products added.
Nearing end of contract faced with £5.5k shortfall, decided to go back to negotiate another car, fully aware of their tactics. Again tried to sting me, sell/sold car without Test drive, took £100 deposit that is not being refunded. As before sent an 'e-sign' contract without attaching contract. More interested in getting sale than following due process. Based on their behaviour, I did not return, phoned dealership to cancel the order (?) of car not even test driven and request refund my money.

We had a very disappointing experience purchasing our Hyundai from this dealership. In Croydon branch During the visit, we were shown a car in the showroom with fully automatic seats. We asked several times for a test drive, but our requests were ignored. On the delivery day, we were given a different car where the seats were not automatic. Because we trusted the salesperson, we signed the paperwork before realizing the difference.
This is especially difficult for us because we have physical mobility issues and automatic seats are important for accessibility. When we raised our concern, we were told nothing could be done because we had already signed. Even our request for help installing an adjustment device was ignored.
We also contacted head office but received no support. Overall, we feel misled and very disappointed with both the service and the lack of care for customers.

Terrible company. Hyundai Inster is A joke. Breaks down and isn’t fixed for 14 weeks. Although I was without an infotainment screen for this time, Hyundai refuse to extend the Bluelink subscription and ignore all official complaints. On top of this I was without the car for 6 weeks for a faulty heat pump. Although this is a known fault they fail to provide spares in this country

I was very disappointed with Hyundai’s response to a known paintwork fault on my vehicle. They acted more like a back street Del Boy garage, very unprofessional, and finding any excuse to accept responsibility, for world wide known poor paintwork finish.
NOT IMPRESSED, would never buy another Hyundai, and would tell friends and family to read poor reviews before considering purchasing a car.

Continual issues with gearbox, transmission and steering. ALLEGEDLY fixed several times, the issues are still ongoing and I have had to call Hyundai Assistance TWICE within a couple of weeks for the same issues. I am going through the process of rejecting the vehicle, but Hyundai are being exceptionally difficult and delaying the process. NEVER again will I touch this brand

I am extremely disappointed with the after-sales service I have received from Hyundai, particularly the Watford branch.
My first issue was when I took my car in for diagnostics due to a power steering fault. The vehicle was kept for five days with very little communication. After struggling to get through for two days, I was finally told, “Oh, it’s fixed — did nobody call you?” No proactive update, no apology.
I later booked a service appointment with the Chiswick branch two weeks in advance. The day before the appointment, I was informed it had to be rescheduled because they had only just attempted to contact my leasing company for approval — on a Friday evening — and were unable to get through. This should have been arranged well in advance, not left until the last minute.
More recently, I contacted head office regarding a rear bumper repair and was transferred to the wrong department in Watford. After eventually reaching the correct team, I was told I would receive a call back. Five days later, no call. I chased again and was told the same — still no follow-up.
To make matters worse, I received a PCN which Hyundai paid directly instead of transferring liability to me as the driver, meaning I lost my right to appeal. I emailed about this issue and, a week later, have still received no response.
Across multiple interactions, the consistent issue has been poor communication, lack of follow-through, and no sense of ownership. Based on my experience, I would not recommend Hyundai if you value reliable after-sales service.

Hyundai . Complaint Ref . HMUK4088651.
2024/5 Kona Hybrid . 7,500 miles on the clock, 11 months old at time of fault 27/01/26. Purchased from Holcrofts Cheshire Oaks .
Issues with Automatic gear box , driving at low speed when vehicle started to jerk violently , triangle warning light came on so drove to nearest dealer at time of incident ( Threeways garage N/Wales )
I would like to make clear that I have no issue with either Hyundai dealers - they have both been courteous and professional at all times.
So whats the issue you might ask .
Well , I was given a timeframe of 4 weeks before the vehicle could be looked at and now here we are with still no answer to what the issue is, with Hyundai Tech now having to look at the issue and maybe I might get my car back in another couple of weeks .
So here I am driving around in a Peugeot 3008 supplied by Hyundai Assist. It has been said , maybe in a different way , but same meaning ," whats the problem?" You've been supplied a car .
Well here is the Elephant in the room Hyundai. .
I didn't buy a Peugeot I bought a Kona .
A car breaking down under 1 year old and 7.500 miles on the clock is an absolute disgrace and could have been very serious if say this had happened on a motorway.
Having extensive wait times before my vehicle can be looked at because it needs a master technican , it would seem there are not enough being trained by you.
Not once has your support team ever phoned me back to keep me updated and yet when ever I have an interaction with any of your dealers you send surveys asking me to rate their performance . You could try providing customer satisfaction first.
Now, at 73 years old thinking I had bought a top of the range car , which it was until it wasn't and hoping it would last many years, I dont think I will ever trust the vehicle again so the option, despite still having 4 years warranty left is to put the car through one of those we buy your car sites and wash my hands of the whole debacle.
How bad is that ? What an absolute disgrace Hyundai.
Maybe you could do the right thing and between yourself and Cheshire Oaks Hyundai ,buy the car back off me .

We needed to charge our Kona EV but couldn’t find a charging point, which were either not in service or no longer available. We popped into HYUNDAI @ Cheshire Oaks where Simon could not have been more accommodating. He allowed us to charge our car at the showroom completely free of charge and invited us to both have a hot drink and a comfort break while we waited. An absolute gentleman! Top chap and wonderful customer service.

Like other car brands it would seem Hyundi thinks it ok to ridicule anyone over 40 to gain favour with millennials in recent TV ads. Guess what, over 40's have money too....and maybe, just maybe being on the planet for a longer period might mean you have more experience and knowledge. Anyway, will look at other car brands in the future when replacing my car.