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Ron Smith & Co Ltd. Reviews 

855
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting their effectiveness and performance. The ordering process is consistently described as easy and straightforward, with excellent communication throughout. Many consumers highlight the efficient and prompt delivery service, often mentioning items arriving well-packaged and on time. The staff are frequently commended for being helpful, knowledgeable, and providing valuable advice, contributing to an overall excellent service experience. However, some customers also noted occasional issues with product quality, such as faults appearing after limited use or components breaking. Additionally, a few other people also felt that delivery communication could be improved, with some experiencing lack of tracking information, unexpected delays, or packages left unattended.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very quick delivery and... See more

Service

Customers had positive experiences with service, often describing it as excellent, great, and brilliant, with... See more

Order

Customers consistently note positive experiences with order, praising the ease and speed of the ordering... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... See more

Company replied

Rated 5 out of 5 stars

After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... See more

Company replied

Rated 5 out of 5 stars

The advice from Ron Smith’s engineer who helped me select the right Huqsvarna robotic lawn for my garden was invaluable. He then came a few days later to install the mower and set up its mowing areas... See more

Company replied

Rated 5 out of 5 stars

Allet Liberty 30 lawnmower Quick and easy to order and competitively priced too. The delivery service was first class delivering the mower on at the time when stated in email correspondence. I've... See more


Company details

  1. Lawn Mower Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lawn Mower Repair Service
  5. Machine Repair Service
  6. Machine Shop

Written by the company

We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.

Buy with Confidence

Authorised dealer with expert support

Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.

Contact info

Promotion box for Ron Smith & Co Ltd.

STIHL Award Winners 2026

Recognised for excellence across every aspect of our business.

4.8

Excellent

TrustScore 5 out of 5

855 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(855)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Good company

Ordered a blower, arrived quick. Needed VAT receipt, responded quick

October 1, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for your review, James.

Rated 5 out of 5 stars

As ordered

As ordered, well packed, on time

September 30, 2024
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Reply from Ron Smith & Co Ltd.

Thank you, Dianne.

Rated 5 out of 5 stars

Supper fast delivery

Supper fast delivery. Received a complimentary lawn mower oil .
The price of the mower Wes £50 cheaper than some other sellers.
I tried the mower today, it's working well.
Thank you.

September 23, 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Navimow.

Ordered, delivered within 2days trouble free,excellent service. Would highly recommend.

September 26, 2024
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Reply from Ron Smith & Co Ltd.

Thank you, Philip.

Rated 5 out of 5 stars

Excellent customer service

Ordered Wednesday evening with no cost standard delivery. Item arrived on Friday. Always find dealing with Ron Smith very straightforward, the Hereford team are all very knowledgeable and willing to take the time to explain the pros and cons of any potential purchase.

September 26, 2024
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Reply from Ron Smith & Co Ltd.

Thank you, James. We've shared your feedback with the Hereford branch manager.

Rated 5 out of 5 stars

Online retail as it should be.

Quick to respond to email query. I therefore bought a polesaw and item was delivered next working day. Great service, communication and prices. Fully tracked delivery.

Online ordering with real people to support - highly recommended.

September 23, 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, David.

Rated 5 out of 5 stars

Delivery needs thinking about!

Living within a few miles of the showroom my husband had originally decided to pick up the machine himself but he hadn’t thought that through properly. The mower comes ready assembled, oiled with a little fuel, and he also hadn’t thought enough about the weight and shape of it when getting into our hatchback. He got in touch at the same time as despatch was just being notified. Our contact at Ron Smith was extremely helpful in changing to their own delivery. They also asked if we had a preference for the delivery day. When the mower was delivered it was delivered, in our case, by a very pleasant Ron Smith driver. It just rolled out of the back of the van. Great!

September 21, 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Kathleen, we greatly appreciate it.

Rated 5 out of 5 stars

Great customer service by everyone I…

Great customer service by everyone I spoke to, they contacted me with updates and options definitely use them again. Competitive on price excellent on service.

September 16, 2024
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Reply from Ron Smith & Co Ltd.

Thank you for your review.

Rated 5 out of 5 stars

Ordering process was efficient

Ordering process and communication was good, price was decent and it arrived quickly 👍😁. Only one thing, Im not sure its definitely a “Honda” part as no branding 🤔 However, still happy with purchase.

September 12, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thanks for your review, Yvonne. It is a genuine Honda part, we will feed back to Honda on the lack of branding.

Rated 5 out of 5 stars

Mountfield petrol hedge-trimmer…

I ordered a Mountfield petrol hedge trimmer from Ron Smith and Co. It came within 3 days - faster than promised. Arrived in perfect order, and came with two stroke oil and a bottle for producing the right mix, not mentionedin the advert. Thanks!

September 4, 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Colin.

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