The box arrived slightly damaged, and I was concerned the gas’s bottle felt light so I emailed and also filled in the online communication form but no response, so I had to phone to get help, so felt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent standard instead of long but still usable also Delivered within 3 days but had to call to find out when. Tha fact I actually spoke to a human was nice tho lol.
Arrived on time. I ordered the wrong size flashing kit . Phoned them and they changed it for the right one before order was dispatched. I would have given them stars but when lorry arrived the driver... See more
So easy to order on line, great products, only downside is delivery. No delivery to the channel isles. (Jersey) Would love to work with this product and company more, but need a more straight for... See more
Company details
Written by the company
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contact info
Earlsfield Road 276, SW18 3DY, United Kingdom
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Roofing Outlet
Thank you for your feedback.
We’re sorry to hear about your experience. We are currently looking into this matter to understand what may have happened, as our records indicate the item was processed for delivery.
We will be in contact with you shortly to resolve this as quickly as possible.
Kind Regards
Harry
Great product
Great product. Great price. Delivered perfectly. (And on time).
Would definitely use again.
February 19, 2026
Good customer service and quick…
Good customer service and quick delivery, only issue is the £16 delivery charge, otherwise it would have been 5 ⭐
February 18, 2026
Poor communication and laborious/expensive returns process
Ordered 5 Velux windows from this company. Our building requirements changed so I requested to return 2 windows (all unboxed and as delivered). Returns process difficult, laborious and expensive (£100 to return the 2 windows). I got a delivery notification from Velux , returns process seemed simple here . I regret not ordering direct as feel this would have been better value and more direct
February 7, 2026
Reply from Roofing Outlet
Dear Kate,
thank you for your feedback.
We’re sorry to hear that you found the returns process difficult. As a supplier of Velux products, we always aim to provide a smooth and transparent experience from order through to delivery and, where necessary, returns.
Because these windows were specially ordered items, returns do involve collection and restocking charges set by the manufacturer, which is why a £100 collection fee applied for the two units. We understand that project requirements can change, and we do try to keep any associated costs as low as possible while following the manufacturer’s return policy.
We appreciate your comments and will review our returns communication to ensure costs and processes are as clear as possible at the point of purchase. If there’s anything further we can assist you with, please don’t hesitate to get in touch directly.
Extremely helpful …
When try to navigate the website your person who answered my call was absolutely brilliant at helping me get my order correct. My delivery was prompt, the driver was excellent and very polite.
February 5, 2026
Easy ordering on line
Easy ordering on line. Delivered when expected. Great communication. Competitive pricing.
February 3, 2026
good value & selection available
January 27, 2026
Excellent service and great quality products
Brilliant experience from start to finish. Easy to order, clear product information, competitive prices and fast delivery. The materials were good quality and exactly as described. Customer service was responsive and helpful throughout. Would definitely use again and recommend without hesitation.
January 28, 2026
Purchased a pallet of insulated boards…
Purchased a pallet of insulated boards over 10 days ago no response to emails going to call the office Monday which will be approx 14 days since original order.
January 27, 2026
Reply from Roofing Outlet
Hi Richard,
Thank you for your review, and we apologise for the lack of communication regarding your order. We understand how frustrating it is to be waiting for an update, particularly over this timescale.
Unfortunately, after contacting several suppliers, on this rare occasion we were unable to source the specific insulated boards required. As a result, a full refund has now been issued back to your original payment method.
We’re very sorry that this was not communicated to you sooner and appreciate you bringing it to our attention. Thank you for your patience, and we apologise for the inconvenience caused.
Kind Regards
Harry Miles
Will not buy from again.
Placed an order and payed for next day delivery on the Wednesday evening, expecting delivery for Friday with this confirmed on the tracking. A week later and still no delivery, no idea where it is and a poor customer service response. Requested the order be cancelled and refunded only to be given a delivery update instead. Granted it’s only a low value order but will not use this company again for any future work.
February 5, 2026
Unprompted review
Reply from Roofing Outlet
Dear Fraser,
Thank you for taking the time to leave your feedback. We’re genuinely sorry for the delay to your order and for the frustration this caused, especially after next-day delivery was selected and confirmed on the tracking.
This is not the level of service we aim to provide. Unfortunately, once the order had progressed with the courier, we were unable to cancel it immediately, which is why a delivery update was issued instead. That said, we understand how disappointing this experience was, regardless of the order value.
We appreciate you raising this with us and will be reviewing both the delivery issue and our customer service response so we can improve going forward. If you’d like to discuss this further or still require a refund, please contact us directly and we’ll be happy to help.
Kind Regards
Harry Miles
Super Service
Really helpful on the phone and super fast next day delivery. The product came exactly as described and fits a treat! No more birds down our chimneys.
January 22, 2026
Fast shipping, Good price and quality
Fast shipping, great price, good quality. whats not to like?
February 1, 2026
Unprompted review
Reliable company I highly recommend…
Reliable company I highly recommend this business.
January 22, 2026
Reasonable price and good delivery
Reasonable price and good delivery, "does what it says on the tin"
January 15, 2026
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