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Roomgo US Reviews 

17
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TrustScore 3 out of 5

3.1

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Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.

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3.1

Average

TrustScore 3 out of 5

17 reviews

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3.1

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(17)

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Rated 4 out of 5 stars

Excellent Customer Service

(I'm sorry, I'm in Europe not US. I think I came through to the wrong site)
Anyway, Roomgo site was highly recommended to me by friends that had a great experience with Roomgo, so I signed up, created my post and clicked publish and was expecting at the very least an acknowledgement email from Roomgo as well as expecting it to go live as I wasn't informed or notified otherwise. It ddn't of course due to the moderation process. So afterwards, I was surprised at being locked out of my account when I signed in with my password to check things out further and it kept notifying me to change my password which I did to no avail. As I'm new to Roomgo, and had just shared a whole load of personal information online I was very nervous that I had been scammed. because I thought surely Roomgo sends out acknowledgement emails once you publish your posts. (Maybe the button should be labelled 'submit' rather than 'publish' to avoid confusion) Roomgo didn't publish so finally I had to send a query, which I did get an acknowledgent email for, and a reply explaining the delay and process.
I thought this could have been communicated or notified on submitting our post to avoid the worry or concern over days until a response to a query is received. Its a long time when your personal details have been shared online. This is why I gave up and gave Roomgo a negative review initially. However, since then, I have received excellent customer service and follow up to my concerns. So I have updated my negative review and have reviewed positively on the basis of the customer service I have received since. Thank you.

January 10, 2024
Unprompted review
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Reply from Roomgo US

Hello Rbu,

Thank you for the positive review!

We are delighted to hear that our customer service agent was able to assist you, ensuring your satisfaction and resolving any misunderstandings about how the website operates.

Your suggestions and comments are much appreciated, and we will take them into consideration. I hope that during this time, you have a good experience on the website and, hopefully, find what you are looking for.

Best regards,

The Roomgo Team.
team@roomgo.net

Rated 1 out of 5 stars

Disappointed!!!I

I have tried to keep my ad active onRoomgo for a few months but find the business of not beng able to contact all room seekers is absolute nonsense. My suggestion would be to charge a person offering rentals ONLY when they actually rent to a seeker from your site. I am not happy with the way your company works. Stop being like all the other renting sites Be commercially innovative!!!

July 9, 2023
Unprompted review
Roomgo US logo

Reply from Roomgo US

Hello Olga,

Thank you for sharing your feedback with us.

We are dishearted to hear that you are not satisfied with your experience on the website,

Please allow me to explain that we offer a free service where we do not charge our users for posting their ads or using the website whether it's before or after finding what they are looking for.

Premium membership is only a contact option for those who want to speed up their search process.

We would be more than glad to assist you further with your search! Please feel free to get in touch with our Customer Services Team by email at team@roomgo.net.

Best regards,

The Roomgo Team

Rated 5 out of 5 stars

Thank you Manal for your fast answer…

Thank you Manal for your fast answer and solution to my issue, I appreciated your kindness!

Thank you so
Much again
Best regards :)

June 21, 2023
Unprompted review
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Reply from Roomgo US

Hello Paco,

Thank you for taking the time to share your review with us!

Maintaining a strong bond with our users is just as crucial as providing excellent support, and it's wonderful to hear that you, Paco, are happy with the level of service we provide.

We hope you won’t hesitate to contact us if you have any questions or need assistance.

Best regards,

The Roomgo Team

Rated 4 out of 5 stars

Great servive

December 2, 2022
Unprompted review
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Reply from Roomgo US

Hi Dano,

Thank you so much for your feedback!

We are glad to hear you are happy with our service.

Please feel free to reach out to us at team@roomgo.net with any questions or further comments you wish to share.

Best regards,
The Roomgo Team.

Rated 1 out of 5 stars

Worse app ever paid for Extra got…

Worse app ever paid for Extra got nothing just new York listings,it like if don't Paid Extra Fees Northing tell people that worst app ever in play store.

August 18, 2022
Unprompted review
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Reply from Roomgo US

Hi Hector,

Thank you for your feedback.

We are disheartened to hear that you are not satisfied with our service. please note that Roomgo is a classified website that allows people looking for or offering rooms to post their ads and contact each other for free.

Hector, we would love to hear more about your experience. Please reach out to us at team@roomgo.net and our customer service team would be more than happy to assist you further and make sure you're getting the most from our service.

We are looking forward to hearing from you.

Best regards,
The Roomgo Team.

Rated 2 out of 5 stars

Worst app ever showed show all rooms…

Worst app ever showed show all rooms and roomates,helo all not tell them after they up have pay 3 different prices that you told them . For more easier you make app more people will but you doing it other way around.

September 8, 2022
Unprompted review
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Reply from Roomgo US

Hi Hector,

Thank you for your feedback.

We are disheartened to hear you are disappointed with our service.

Hector, we would like to hear more about your experience to be able to assist you further. Please get in touch with our Customer service team at team@roomgo.net.

Best regards,
The Roomgo Team

Rated 1 out of 5 stars

Got zero response

Got zero response. Paid extra to be featured too.

June 22, 2022
Unprompted review
Roomgo US logo

Reply from Roomgo US

Hello Deanna,

Thank you for your feedback.

Our members satisfaction is very important to us, and we regret to hear that you are unhappy about your experience on the website.

Please keep in mind that the lack of response can be due to many different reasons such as: no demand in your area, the filters you have applied, or the prices on your ad.

Could you kindly get back to us at team@roomgo.net and we’ll be more than happy to assist you with your Premium Membership. We hope to hear from you soon, Deanna!

Kind regards,
The Roomgo Team

Rated 2 out of 5 stars

So far I think I wasted my money

So far I think I wasted my money. I would have had responses from Craigslist by now, but of course, I would have to carefully screen them. But I think I would have to do that anyway. Just the same, atleast I'd have some responses by now...same pictures, same profile, reasonable rent. OK I'll wait two weeks. interested parties are suppose to email me, right?

March 14, 2022
Unprompted review
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Reply from Roomgo US

Hi Margaret,

Thank you for your feedback.

We are very sorry to hear that you feel this way about our service.
To make the best use of our website, we always advise our members to take the initiative and send messages to other users. This will give you quicker and better results.

We invite you to contact our customer service team at team@roomgo.net and they’d be more than happy to assist you and offer tips on how to be successful in your search.

Best regards,
The Roomgo Team

Rated 1 out of 5 stars

I don’t get any

March 10, 2022
Unprompted review
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Reply from Roomgo US

Dear Oscar,

Thank you for sharing your feedback.

We’re sorry you did not get any flatmates through our site.

We will get in touch with you shortly to investigate your feedback further and assist you.

In the meantime, please accept our sincerest apologies for the inconvenience.

Best regards,

The Roomgo Team
team@roomgo.net

Rated 1 out of 5 stars

This website use to be real good before…

This website use to be real good before the name changed. Now it’s so fraudulent. Scammers. No real ppl wanted to rent. You may get 1 or 2 in 5 years.

June 17, 2021
Unprompted review
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Reply from Roomgo US

Hi,

Thank you for your feedback.

We are extremely sorry to hear you are not entirely satisfied with our service this time around.

We would like to clarify that we have only changed our name from EasyRoommate to Roomgo. Our service and integrity all remained exactly the same.

Besides, our members’ safety is something we take very seriously.
As we are a classified platform, the content of the website is constantly reviewed by a dedicated team of moderators. The moderation process is a key element of our business and we have an international team of moderators who work 24/7 to ensure that the website is always safe for you and free of scammers.

We would like to make sure you're getting the most from our service. Please contact us at team@roomgo.net and our team will be ready to assist you further.

Best regards,
The Roomgo Team.

Rated 2 out of 5 stars

Expensive for what It is and not very…

Expensive for what It is and not very usefull. I got 2 msgs during the entire time. Thankfully I had the engines at my disposal and was abel to very quickly find what I needed. Can you refund my $$$$.
I would be' stille in the dark if I depended on this engine. Thank you.

June 10, 2021
Unprompted review
Roomgo US logo

Reply from Roomgo US

Hi Ellena,

Thank you for your feedback.

We are so sorry to hear that you did not have a good experience on the website.

The price of the Premium membership varies according to the length of time you wish to be a Premium Member for.

We have different packages available from 7 days to 12 months to suit all needs and budgets.

We also offer a free service that gives you access to all listings and basic contact options.

The Premium membership is only an additional feature that gives you more benefits.

Elena, we always want to ensure our customers are fully satisfied with our service. Please contact us at team@roomgo.net and we would be happy to assist you further.

Best regards,
The Roomgo Team

Rated 3 out of 5 stars

Here's why so few use Roomgo.

The format is pretty good but, the price is not. There was a change in price which doubled the cost and made it a yearly one-time payment. That does not attract people looking for a place to live, Paying for a year when one is looking for a place much sooner is a big deterrent. and on the host side, it is an outrageous cost for such a limited source of room seekers.
At least other sites like roommates dot com offer a monthly fee rather than make one pay for a year when it clearly is not in the interest of either host or room seeker. It is taking unfair advantage and is why so many write negative reviews.

June 3, 2021
Unprompted review
Roomgo US logo

Reply from Roomgo US

Hi Richard,

Thank you for your feedback.

Kindly note that we have different packages available from 7 days to 12 months to suit all needs and budgets.
You can find the different membership options available for your account by clicking the Upgrade membership function located at the top right-hand side of your screen.

Please also note that the Premium membership is only an additional feature for those who would like to speed up their search process, and everyone can use our site for free.

We hope we were able to clear up any confusion, Richard.

We remain available if you have any questions or concerns.

Best regards,

The Roomgo Team.
team@roomgo.net

Rated 1 out of 5 stars

Didn't get results from this website.

June 2, 2021
Unprompted review
Roomgo US logo

Reply from Roomgo US

Hi Abby,

Thank you for your feedback.

We are extremely sorry to hear that you did not get results from our site.

We would really appreciate the chance to assist you further and make sure you're getting the most from our service.

Please contact us at team@roomgo.net and our customer service team would be happy to offer tips and advice on how to be successful in your search.

We hope to hear from you soon, Abby.

Best Wishes
The Roomgo Team

Rated 1 out of 5 stars

This website is crap

This website is crap . I DON'T recommend this to NOBODY DON'T WASTE YOUR MONEY AND TIME . FULL OF CRAP. what a waist......

May 25, 2021
Unprompted review
Roomgo US logo

Reply from Roomgo US

Hi Rafael,

Thank you for your feedback.

We are disheartened to hear that you are not satisfied with our service.

Rafael, we would love to hear more about your experience. Please reach out to us at team@roomgo.net and our customer service team would be more than happy to assist you further and make sure you're getting the most from our service.

We are looking forward to hearing from you.

Best regards,
The Roomgo Team.

Rated 1 out of 5 stars

I'm pretty sure Roomgo is a scam

I'm pretty sure that this company is running some kind of scam. Most of the profiles with filled-in info are fake. They should be investigated.

I upgraded to premium to communicate with the handful of people who had profiles in my area. They write back and use vague/general language and descriptions. They set up an appointment but just not show up. I message them back but they don't even read the message (you can see this in Roomgo's system).

It's a pattern that I've experienced consistently with Roomgo. I'm also using other services to find a roommate (Craigslist, Padmapper, etc.), and this pattern doesn't happen. Most people who miss an appointment will ask to reschedule, make an excuse, or say they're not interested. Why would EVERYONE using Roomgo bother to keep up communications and express interest to see the place and then just disappear? Something is up.

I suspect Roomgo will now tell their trolls to make a better effort to appear real. Again, they should be shut down.

April 26, 2021
Unprompted review
Roomgo US logo

Reply from Roomgo US

Hi Andrey,

Thank you for your feedback.

First, we would like to assure you that our member’s safety is our highest priority. Indeed, the content of the website is constantly reviewed by a dedicated team of moderators. The moderation process is a key element of our business, and we have an international team of moderators who work to ensure that the website is always safe for you and free of fake profiles.

Moreover, to strengthen our website’s security we have provided the flag option to our users to report any suspicious ad. This way our moderation team will review their account and take necessary action immediately.

Andrey, we deeply regret to hear that you are not satisfied with our service, please contact us at team@roomgo.net and our customer service team would be more than happy to assist you further and make sure you’re getting the best from your account.

We are looking forward to hearing from you soon.

Kind regards,
The Roomgo Team

Rated 3 out of 5 stars

I have used this website on and off…

I have used this website on and off throughout the years. It was just ok, then it got bad, I had issues in the past, even with the paid membership, and my money went to waste. Now hesitant to get a membership since it is a lot more expensive than it used to be.

February 26, 2021
Unprompted review
Roomgo US logo

Reply from Roomgo US

Thank you for taking the time to share your experience with us.

We are sorry to hear your experience wasn't as expected. We would like to make sure you are getting the best from your account and would more than happy to walk you through our premium upgrades so you can find a subscription that works best for you.

Please do contact us at team@roomgo.net and our team will be ready to help.

The Roomgo Team

Rated 1 out of 5 stars

This website is a complete waste of…

This website is a complete waste of time. You put in all the work necessary to create an ad only to find out there a pay wall and you can't talk to anyone who might be interested in the space your renting.

December 13, 2020
Unprompted review
Roomgo US logo

Reply from Roomgo US

Dear Jason,

Thank you for taking the time to share your review.

We really regret to hear that you didn’t find our website very useful.

Please let us inform you that anyone can use Roomgo completely free. If you choose to upgrade your account, you will have unlimited contact with all the members on the website.

If you choose to not upgrade your account, you will still be able to communicate with Premium members by sending them customized messages or contact Basic members by sending them interest messages.

Kindly get in touch with our Customer Service Team at team@roomgo.co.uk and they will gladly help you further to improve your experience with us!

We hope to hear from you soon.

The Roomgo CS Team.

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