Roomia Self Storage - Butler Reviews 229

TrustScore 5 out of 5

4.9

Sunderland Crescent 22, 6036 Butler, Western Australia, AU


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See what reviewers are saying

Rated 5 out of 5 stars

After researching storage solutions for a few weeks, comparing prices and services provided, I settled on Roomia in Butler- and so happy with the choice. I was provided with a complimentary moving... See more

Company replied

Rated 5 out of 5 stars

There is no words to be found to describe how incredible Butler Roomia storage facility is. Scott and Dee are true ambassadors in every way!!! They are professional, service minded beyond norm. I... See more

Company replied

Rated 5 out of 5 stars

I am a repeat customer and returned after a year to put some storage back at Roomia Butler and I live in Victoria Park. I could just as easily put my things at a storage facility nearby and there are... See more

Company replied

Rated 5 out of 5 stars

We needed to accommodate furniture for a second home. We had an unknown period between vacating the original home and acquiring the new one - and no space in our main home. A unit of the right size cl... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. RV Storage Facility
  6. Storage Facility

About Roomia Self Storage - Butler

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Sunderland Crescent 22, 6036, Butler, Western Australia, Australia

  • 95641999

4.9

Excellent

TrustScore 5 out of 5

229 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Location and staff

Staff very helpful, facilities clean, easy location off highway.

May 27, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks so much, Julia!

We’re so glad you found the location convenient and the team helpful. We’ll be sure to pass your kind words on to the staff — they’ll really appreciate it 😊

Rated 5 out of 5 stars

Self storage made easy

Easy access, great tech, friendly and helpful staff

May 25, 2026
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Reply from Roomia Self Storage - Butler

Thanks so much for your review!

We’re so glad you found everything easy to use and enjoyed the technology and friendly support from the team. That’s exactly the Roomia experience we aim for 😊

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. No hesitation, just thorough knowledge.
Great experience

May 16, 2026
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Reply from Roomia Self Storage - Butler

Thank you for the lovely review. We’re so pleased the team could make the experience smooth, knowledgeable and stress-free for you. We truly appreciate the feedback.

Rated 5 out of 5 stars

The Manager

The Manager, Scott and his staff have always been a pleasure to deal with. Nothing is too much trouble.

May 8, 2026
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Reply from Roomia Self Storage - Butler

Thanks so much for the lovely review. We’re really pleased to hear Scott and the team have consistently provided such a positive experience and been so helpful whenever needed. We’ll be sure to pass your kind words on to them.

Thanks again for choosing Roomia.

Rated 4 out of 5 stars

Denise was amazing 👏

Denise was amazing 👏
Helped us in anyway we asked

May 1, 2026
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Reply from Roomia Self Storage - Butler

Thanks so much for the lovely review. We’re really glad Denise was able to help and make things easier for you. We’ll be sure to pass your kind words on to her. Thanks again for choosing Roomia.

Rated 5 out of 5 stars

Great service

Great service

April 16, 2026
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Reply from Roomia Self Storage - Butler

Thanks for the 5 stars. We’re glad you had a great experience with Roomia and our self storage service.

Rated 5 out of 5 stars

My very first time using a storage unit…

My very first time using a storage unit absolutely love how secure it is how easy it was to setup and how friendly and understanding the staff and management are
highly recommended this company

April 16, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Welcome to self storage and thank you for trusting Roomia for your first experience. We know it can feel like a big step, so it’s great to hear you found it secure, easy to set up and supported by our team. We really appreciate the recommendation.

Rated 5 out of 5 stars

Roomia Butler 5 stars

After researching storage solutions for a few weeks, comparing prices and services provided, I settled on Roomia in Butler- and so happy with the choice. I was provided with a complimentary moving van for the day, a very clean unit and I was impressed with the bluetooth tech in the facility.
Scott provided exceptional customer service, took the time to explain everything and with his knowledge, helped me pick the right size storage space.
I will be recommending Scott and his team at Roomia Butler for anyone who needs storage solutions.

April 15, 2026
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Reply from Roomia Self Storage - Butler

Thank you for taking the time to share such a detailed review of your experience at Roomia Butler. It’s great to hear that after comparing options, you found the right fit with us. From the complimentary move in van to the smart access technology and clean storage units, we aim to make the whole process as smooth as possible. Scott and the team will really appreciate the shout out.

Rated 5 out of 5 stars

Very happy with Roomia Butler

Very happy with Roomia Butler. Dee & Scott the manager were both very courteous & helpful. The facilities are clean & easily accessible via the app. The unit was an ideal size for my needs.

March 31, 2026
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Reply from Roomia Self Storage - Butler

Thanks so much for your review and for choosing Roomia Butler. We’re really pleased to hear you’ve had a great experience.

Dee and Scott will appreciate the kind words.

Rated 5 out of 5 stars

Good customer service

Good customer service, easy to use app, friendly staff, good that we can access our unit at any time.

March 30, 2026
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Reply from Roomia Self Storage - Butler

Thanks for sharing. Glad the app and access made things convenient and the team made it a positive experience.

Rated 5 out of 5 stars

When my storage was arranged it was…

When my storage was arranged it was done over the phone because of work . I dealt with dee she was fantastic. All her information and help even with name's of removelists.
When I went in to be shown around she knew who I was instantly .
Great service.
Thankyou

March 30, 2026
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Reply from Roomia Self Storage - Butler

Thank you for sharing this! Dee will love the shoutout. We’re so glad she could make everything easy over the phone and in person.

Rated 5 out of 5 stars

Excellent customer service

Scott was very helpful when I made a phone enquiry and then when I went to the facility to show me my unit and how to access it.
I also used the app help people as I had issues (completely my own fault) in downloading the app, they were extremely helpful as well.

Really great customer service all round

March 30, 2026
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Reply from Roomia Self Storage - Butler

Thanks so much! We’ll pass this on to Scott and the team. Glad we could help every step of the way. 😊

Rated 5 out of 5 stars

Great experience with Roomia Self…

Great experience with Roomia Self Storage in Butler. The facility is very modern, clean and well maintained, and the whole access process is smooth and easy to use.
Customer service was excellent — friendly, helpful and quick to respond whenever I had questions.
A huge bonus was the free moving van for the day, which made the whole move so much easier and saved me extra costs.
The storage units feel very secure and the pricing is really competitive for the quality you get.
Highly recommend this place if you’re looking for safe, convenient and good value storage in the Butler area 👍🏼

March 24, 2025
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Reply from Roomia Self Storage - Butler

Thank you for such a fantastic review! We’re delighted to hear you had a great experience at Roomia Butler and that the team could support you every step of the way. It’s wonderful to know you found the facility clean, secure and easy to access — and that the complimentary moving van helped make your move even smoother. We really appreciate your recommendation and your kind words. 😊

Rated 5 out of 5 stars

Roomia, make your life Roomia, & easier !!!

We only used Roomia as our storage unit with a different company wasn't available due to incorrect booking dates.
Dee & Scott were great to deal with, especially when I had an issue with the Roomia app download, (because the competitors app kept blocking Roomia's app from downloading).
The Butler storage units are quite new and the whole complex is immaculately clean, no lock or passcodes needed as access is all controlled by phone.
We would use Roomia again and recommend it to anyone else who is looking for storage.

February 13, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for sharing your experience! We’re so glad Dee and Scott could help get everything sorted for you — especially with the app hiccup — and that you enjoyed the clean, modern Butler facility and easy phone access. It means a lot that you’d choose Roomia again and recommend us to others. We really appreciate your support! 😊

Rated 5 out of 5 stars

Roomia Butler Wa.

The staff, Dee and Scott were very friendly , easy to talk too and a pleasure to deal with.
they guided us through the app installation and use on our phones and its use on the entering the site, unit and site exit

February 9, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your wonderful review!
We’re so glad to hear Dee and Scott made your experience such a positive one. They truly care about making things easy and comfortable for our customers, so your kind words will mean a lot to them.

It’s great to know the app setup and access process felt clear and straightforward, and that you felt supported every step of the way. That’s exactly the experience we want everyone to have when storing with Roomia.

We really appreciate you choosing us and taking the time to share your feedback!

Rated 5 out of 5 stars
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks so much for the great review. We’re glad our communication and response times hit the mark. The team will really appreciate hearing this.

Rated 4 out of 5 stars

The ease of access to our storage unit…

The ease of access to our storage unit was great! And the staff and their communication have been awesome

January 23, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Great to hear access was easy and the communication hit the mark. Thanks for taking the time to share, we really appreciate it.

Rated 5 out of 5 stars

Good facility and good staff

Good facility and good staff - easy to deal with

January 5, 2026
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Reply from Roomia Self Storage - Butler

Thanks so much for the great feedback 😊
We’re really pleased you found both the facility and the team easy to deal with. If you ever need anything at all, we’re just a call or visit away.

Rated 5 out of 5 stars

Exellent experience.

I cannot fault Roomia Butler at all. Great team that are always willing to help. Easy to use system and great access.

January 5, 2026
Unprompted review
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

What a fantastic review — thank you! ⭐
We’re thrilled to hear you had such a positive experience at Roomia Butler. Our team will love hearing this, and we’re so glad the system and access worked well for you. We’re always here if you need anything.

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