roomie-design.com Reviews 

208
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often describing them as luxurious, beautiful, and well-made, appreciating the fabric, design, and fit. The outstanding service, easy ordering process, and professional approach are frequently highlighted, with many also noting swift and timely delivery and good communication. However, some customers noted delivery issues, such as slow arrival times, missing orders, or problems with incorrect addresses and tracking information. A few people also mentioned product discrepancies, citing differences in appearance from online images, or occasional issues with duvet sizing and incorrect items. The origin of products from China was also a factor in some reported delays.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing happiness and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of the Egyptian... See more

Order

Customers had positive experiences with order, praising the ease of ordering and rapid shipping, with many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the swift delivery times,... See more

Service

Users describe positive interactions with service, highlighting its outstanding quality and ease of ordering.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'M VERY HAPPY OVERALL WITH THE DUVET 6PC SET. The only disappointment was the pattern on the Duvet cover was not centered since there was a definite center, Thank you, Ruby Brumback. Note: The fabr... See more

Rated 4 out of 5 stars

order was fine, but you didnt put in the right adress, so fedex had a hard time finding it. no on the package is says highway 11, i can send you the picture if you dont believe me, and highway 11 i... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Our collection features an eclectic blend of timeless classics and extraordinary pieces that will brighten any room. We collaborate with talented designers from around the globe to infuse a unique, international flair into our designs. Every item in our collection is crafted with great care and attention to detail, with a focus on handmade artistry. We believe that it’s the skilled hands of artisans that bring each product to life, making every piece truly unique—nothing like mass-produced alternatives. We hope you fall in love with our collection as much as we do!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.3

All reviews

(208)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful colours-I chose a deep shade…

Beautiful colours-I chose a deep purple,a shade I was searching for but couldn't find anywhere else but when the cover,sheet & pillow cases arrived,I was not only happy with the colour but was so surprised with the silky feeling of this quality Egyptian cotton.It really is luxurious and has helped me to sleep better.Thank you so much.I'd highly recommend!

September 29, 2022
Rated 2 out of 5 stars

Poor quality

Purchased a 10 piece bedding set sometime ago but less than 1yr and only been using for last 3 months.

Zipper broke of of a pillowcase and now will not zip properly.

Roomie design very unhelpful and will not replace , told me to purchase new ones which is not going to happen.

Far to pricey for poor quality. Would not recommend.

October 12, 2022
Unprompted review
roomie-design.com logo

Reply from roomie-design.com

Hi Valerie,
Thank you for your feedback.
As checked, your order has been delivered 9 months ago and unfortunately, is already beyond our store Return Policy of 30-days accepted by our customer before placing the order.
As for the broken zipper, we would like to apologise for that issue but it is highly recommended to check the item right after you received them. We'll be happy to accommodate any returned items due to factory defects if it's within 30 days.

We only have high-quality items with a truly luxurious feel. If treated well, that stunning quality will last for years to come.
Please have time to read our Bedding care guide to avoid the bedlinen from ripping and falling apart.
https://www.roomie-design.com/pages/bedding-care-guide

Should you have any other concerns and/or questions, please feel free to advise.

Kind regards,
Roomie Design

Rated 5 out of 5 stars

Fabulous product

Fabulous product. I only wish there were pillowcases matching the top sheet as the ones that came with the set are more decorative than anything else. Apart from that, the feel is great and cool.

October 5, 2022
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Rated 3 out of 5 stars

The product was beautiful and elegant

The product was beautiful and elegant. However, the delivery was NOT from the EU(as advertised) and instead, shipped from China.
I only got delivery 3 weeks after my initial purchase.

September 19, 2022
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Rated 5 out of 5 stars

The importance of a good night’s sleep…

The importance of a good night’s sleep by upgrading your bed linen , the best bedding can provide an extra level of comfort...
As an interior designer i found out that the best high-quality, supersoft luxury bed linen is only from Roomie Design ...
Thank you for the top design & quality...
Best regards,
Wedad Al Kaabi lounge 7
Dubai

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous! love them.

The bedding is extremely good value for money, super soft, well made, and with exquisite designs and colour! Another aspect I loved was the fact you can easily purchase additional pillow cases to match......often unavailable with sets with other brands. I strongly recommend them to anyone.

September 12, 2022
Unprompted review
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Rated 5 out of 5 stars

This bedding is superb so soft and…l

This bedding is superb so soft and comfortable. The colours are vibrant and look so good on my bed it is the finishing touch for my bedroom . They are very comfortable and a dream to sleep on . Will definitely buy more sets

September 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Happy with purchase and delivery time

Found the site on line. It was easy to order and it arrived in a timely manner. I love the colors, as does everyone who sees it loves it too. I have not put it on the bed yet as I am going to paint the room and have a different bed but so far I am satisfied.

August 16, 2022
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, efficiently delivered

Having purchased a couple of bedding sets from Roomie Design, I decided that I really needed matching fitted sheets to complete the sets. However, the stock sizes were not right for my needs - the extra height from a mattress topper caused complications. Also, there was not an option to buy fitted sheets to match my bedding sets.

By communicating with the company through the website Chat facility, I was able to establish that they could make the sheets I wanted as a special order. For me this was the perfect outcome and it was sorted out quickly, in a very helpful manner.

As an already satisfied customer of Roomie Design, I was delighted with my customer experience. I look forward to enhancing my sleep experience in quite the most comfortable bedding I have ever used.

Highly recommended.

August 8, 2022
Unprompted review
Rated 3 out of 5 stars

Measurements for king size bed appear to be 240 from top to bottom leaving the width way to short.

I was surprised to find that the duvet cover size 220 x 240 (King size) had the opening at the top of the shorter side and not across the 240 width as I presumed. I had to place the duvet cover (duvet inside), with the opening on the side to fit it across the bed. This means that I have no black trim on the left side of the duvet cover. It's not very satisfactory unfortunately.

August 8, 2022

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