If I could do zero stars I would! If you’re planning on renting a room or posting a room up using them they will waste your time ! Worst experience I’ve ever had. I posted up my rooms paid for their s... See more
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The payment was easy but I had to redo the listing several times. When I hit save, the uploaded pictures goes away. I'll see now if it's going to work today ( I was doing it yesterday night, without p... See more
I found the Roomster app is intuitive and easy to use. I also notice that the reviewing and processing of the ad to be fairly quick given the volume of ads they have to handle. They also quick to noti... See more
Company replied
The website is hard to use and very misleading. They make it appear free, let you build and post a listing, then once you go in to read a message from a prospective tenant they force you to pay for a... See more
Company details
Written by the company
More people around the world are choosing to live together and we think sharing a place can be a brilliant living experience and a great way to save (or make) money. Founded in September of 2003 and based in New York City, Roomster has made the experience of sharing a home easy & safe. Roomster is a trusted name for people to post & search for accommodations around the world with other like minded individuals. Roomster connects people at all price points, in 192 countries and 18 languages. With 24/7 customer service, and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic individuals.
Contact info
United States
- info@roomster.com
- roomster.com
2.6
Poor
2K reviews
Replied to 8% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Misleading funnel to upfront fees
Found a solid place, messaged the landlord. Roomster.com said I need to create an account with my email + give them my phone number in order to exchange messages. I'm reluctant to give that to anyone. Sent my message got a notification that I received a reply, clicked on it. Roomster says I need to pay them between $11.99 & $49.99 to see the message. They've sent me 20 emails since yesterday. Wouldn't have gave them my info if they didn't imply it would unlock the ability to exchange messages.
April 9, 2025
Unprompted review
Simplicity!
April 3, 2025
Expensive rather than efficient.
April 3, 2025
LETS SEE HOW IT WORKS FIRST TIME
LETS SEE HOW IT WORKS. This is my first TIME. 20 minutes ago.
March 30, 2025
I'm trying to list my entire house for…
I'm trying to list my entire house for rent. I input my name and e-mail and city. I paid for 30 day account.
I see nothing else from your end, despite my credit card was charged. Where am I to describe my house and upload photographs? I do not see there is actually a site on which to advertise my home. Is this for real?
Please advise.
March 31, 2025
Misleading payment
March 30, 2025
The website lags a little bit.
March 27, 2025
Feels like a bait and switch
Feels like a bait and switch. I posted my listing, but then can't access any of the messages that are sent to me without paying to see them — and that had never been disclosed.
March 26, 2025
did not expect to pay to receive…
did not expect to pay to receive messages, not a favorable business practice.
March 25, 2025
GOOD EXPERIENCE
November 28, 2024
Easy to use!
March 23, 2025
user friendly
March 20, 2025
indiffernt
March 20, 2025
I just started on this Website so I…
I just started on this Website so I cannot rate this yet until I get results and then I will rate once to see the outcome.
March 20, 2025
Unprompted review
Good service
March 18, 2025
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