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Rooms To Go Reviews 47,729

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 16,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, extensive product knowledge, and pleasant demeanor, making the shopping experience enjoyable and stress-free. Many appreciate the absence of sales pressure and the personalized assistance received, which often goes above and beyond expectations. The overall user experience, from browsing products to placing orders, is consistently described as easy and efficient. Reviewers are particularly satisfied with the product quality and the seamless ordering process, often highlighting the convenience of online purchasing. However, some people were dissatisfied with the ordering process, finding it difficult to complete, especially when dealing with specific requests or website functionalities like cookie options. A few customers also reported negative experiences with customer service, citing unhelpful responses to their issues.

What people talk about most

Staff

Clients share positive opinions on staff. Many customers praise the helpfulness and knowledge of the sales... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and navigation... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers are happy with their... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bryan was great. After an awful experience with Mattress Firm, Bryan Torres made things amazing for me and went above and beyond to attempt to accommodate all of my special needs and requests. My... See more

Rated 5 out of 5 stars

Brian took care of us. I explained our needs and he took care of moms needs without spending lots of time in the store. Mom was likely there 30 minutes and gone home to relax. This is awesome servi... See more

Rated 5 out of 5 stars

My first time in a RTG store and first purchase. The salesman, John Ghawaly, made the difference in my purchasing the sectional. His no nonsense knowledge and clear communication impressed me. Fore... See more

Rated 5 out of 5 stars

Adam is the best kind of salesperson. He was helpful, honest, knowledgeable, and available for any questions. I purchased furniture in April and decided in May to purchase additional chairs. He was... See more


Company details

  1. #20 of 167 best companies in Furniture Store
  2. #2 of 41 best companies in Bedroom Furniture Store
  3. #1 of 6 best companies in Children's Furniture Store
  4. #2 of 30 best companies in Living Room Furniture Store
  5. #1 of 14 best companies in Mattress Store
  6. #1 of 31 best companies in Outdoor Furniture Store

About Rooms To Go

Written by the company

At Rooms To Go, we make it easy to create a stylish, comfortable home with quality furniture at unbeatable prices. With 150+ showroom locations and a seamless online shopping experience, you’ll find everything you need to furnish your space your way.

Furnishing an entire room? Explore our beautifully curated living room, bedroom, and dining room sets, designed to take the guesswork out of decorating. Looking for just the right piece? We offer a wide selection of sofas, recliners, sectionals, beds, tables, and home décor to match your style.

Rooms To Go also features a stunning collection of outdoor patio furniture to transform your backyard into a stylish retreat. Plus, our kids’ and teens’ furniture selection includes fun, functional, and space-saving designs for growing families.

Need a great night's sleep? We carry top-name brand mattresses like Sealy, Serta, Beautyrest, and Tempur-Pedic, so you can find the perfect fit for your comfort and support needs.

Shopping with Rooms To Go is simple and stress-free, with flexible furniture financing options that make it easy to bring home what you love. Whether you shop in-store or online, our commitment to quality, value, and customer satisfaction ensures a seamless experience from selection to delivery.

Visit one of our showstopping furniture showrooms near you to see our items in person, or shop online at roomstogo.com for thousands of styles with convenient home delivery. Whether you're furnishing your first home, upgrading your space, or looking for that perfect accent piece, Rooms To Go has everything you need to make your home feel just right.

Shop with us today and discover why millions of customers trust Rooms To Go for stylish, affordable home furnishings!

Contact info

4.8

Excellent

TrustScore 5 out of 5

48K reviews

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Rated 5 out of 5 stars

Bobby was very helpful

Bobby was very helpful. He answered all my questions. I really liked being able to shop online , have my questions answered and set everything up at one time without having to go to the store. Great service

May 25, 2026
Rated 5 out of 5 stars

Great Sales Associate

My sales representative, George Rodriguez Jr., was very knowledgeable and patient showing me different bedding options. I felt he knows how to assess customers' needs and suggest products in the price point the customer is desiring. It was a pleasure dealing with him.

May 17, 2026
Rated 5 out of 5 stars

Yes very happy!

Yes! My family and I are extremely happy with Rooms To Go, especially with Daniel Garlobo. He is incredibly patient, kind, honest, and helpful. He made the whole experience easy and enjoyable for our family and helped us find everything we needed for our new home. We truly appreciate all his help and highly recommend him!

May 24, 2026

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