Roomzzz Aparthotel Reviews 

My visit to Roomzzz Manchester city has been an excellent experience in every way. The room was excellent, spotless, of a super standard and great value and the complimentary coffee and croissants were a lovely touch.
I would however like to especially praise the staff member Dania who I met approx 7 weeks ago when I booked it, as took extra time to help me get the exact booking I needed. These days customer service seems to be lacking a lot however this company should be proud of having such a helpful and pleasant member off staff.
Alan Perry

My experience was brilliant. The rooms were very spacious, modern and equipped with everything I could possibly need!

The location was fantastic, in the city centre right by Chinatown so lots to do nearby!

The team were also amazing. Ali went out of his way to make sure we were well accommodated for and made us feel very welcomed. Dania, Rajae and Mik were lovely as well.

Absolutely recommend!!!!

Booked last minute for our family of four.

The Leeds Swinegate was clean, easy to book and was just what we needed. A little unusual having remote staff, but worked really well and was actually much easier. We'll definitely use them again.

We have stayed at York which was well located, decent car park and pleasant room wch had been upgraded. Usual handy facilities including microwave, fridge, plates and cutlery.
We've also stayed at Chester (a great City), a number of times. The Penthouse suites provided lots of room , and a nice view of the Racecourse. Spotlessly clean and quiet. Reception staff were friendly and Roomzz very understanding when we had to cancel due to an emergency hospital stay. We've stopped in hundreds of hotels and can't recommend these 'aparthotels' highly enough.

Another fabulous stay at roomzzz headingley, leeds. Lovely apartments, very clean and amazing comfy beds. Booking process, check-in and check- out are very easy. I look forward to next year.

I regularly stay in Newcastle and can highly recommend it. The staff are always polite professional and attentive, especially Lukas & Deborah.
It’s a great location and facility, perfect for a concert in Newcastle or before/after the airport

1st experience of Roomzzz ..stayed in York for 3 nights.
Fantastic 😊. Large room with microwave Fridge/Freezer cooking Hob and dish washer. Double shower very powerful.
Less than £100 per night.
Free croissants (including vegan if required which we did) Vegan oat milk sachets and free coffee.
All staff on the 24 hour desk very helpful and friendly.
Room clean and bright with beautiful views.
Will definitely look for these when going away again as far better value than a premier Inn or other well known places.
Only down fall was the £15 per night for parking but still cheaper than carparks around York

A comedy of errors on my most recent stay with Roomzz. A beautiful and picturesque location, but it looks a shambles outside, with no information sent prior to help me ascertain that the lift entrance is through a walk across the car park, to avoid the myriad of steps to reception.

No heat, flooded bathroom, poor communications. My stay totally spoilt and as a disabled woman who came away for a break, but ended up nearly breaking her neck on a soaking wet bathroom floor, that does not constitute rest and relaxation. I believe they purposefully turn the heat off, but if it wasn't off, then it's is totally faulty.

I wrote my complaint the night it happened, but only today did they deign to write a useless email, trying to blame me for their blunders. I informed them that under the tenets of the Consumer Act 2015, hotels must provide services with reasonable care and skill, including working heating and safe, clean facilities. A flooded, unheated room constitutes a breach of contract. I shall therefore be using the Act to pursue compensation for the ghastliest hotel stay I have encountered".

No response, so that must mean they are ready for the battle to commence. Absolutely appalling service, yet I will say that the staff, though not the most competent, were friendly and tried to help. I used to stay with this hotelier regularly, in a variety of towns and cities - surprisingly, York has been the worst. They should be ashamed of their treatment of a loyal, disabled customer.

I was in the process of reserving a room in York when, mid process, the price jumped from £93 to £122. Why? No idea ... it smacks of blatant profiteering!

I banged out of the reservation and decided that I would never book with this mob again.

Got to the hotel and welcomed with a great smile and the most helpful receptionist list, Emily sorted out the booking and got me to my room very quickly and efficiently and explained all I needed to know, hotel is very nice but the welcome will
Stick in my mind

Used to be good, but now they are established they charge more money for rooms, have reduced what they offer for breakfast to virtually nothing and want payment up front for bookings that won't actually happen for over 6 months.

Gone downhill, I'm afraid.

Roomzzz Corn Exchange Manchester apartments are far too small for what they cost.
Superficially cleaned, carpets never shampooed judging by their appearance. It's like walking on a dirty street.
Constant noise from busters and so called street artists 'performing' day and night 7 days a week outside hotel.

I had an amazing stay at Roomzzz Manchester City. The apartments are modern, very clean, and have everything you need — the location is also spot on for exploring the city.

I especially want to thank Ali, the Assistant Manager, for his outstanding service. He was welcoming, professional, and went out of his way to make sure my stay was comfortable. It really made the experience stand out.
I’ll definitely be coming back and would highly recommend this place to anyone visiting Manchester.

They listened sympathetically to issues I raised regarding my room.

I had on a previous occasion requested a change of room but without a positive response at addressing my concerns. I thought what's the point, so I didn't bother pursuing it..

However, on the second occasion more success.

The Team Manager Martin on reception was professional and gave excellent service. He resolved my issue immediately.

My partner and I have stayed at Roomzzz corn exchange multiple times over the last few years each stay being brilliant and just what we pictured. Unfortunately however on our most recent stay 29.08.2025 we weren’t satisfied anywhere near as much as previous stays. We were allocated room 237 which is one of the furthest away rooms from reception and the main stairwell, although this didn’t bother us as we are two young adults, we were disappointed on entering the room to find it smelt of fish and dirty drains. We were in a rush to leave the room to join a dinner reservation after a long check in process. On arriving back to the hotel around 8:30pm I informed the man on reception of the issue only to be informed “this sounds like a housekeeping issue and housekeeping are no longer here” I asked the man if he could source another room due to the pungent smell and he advised they were fully booked, which I understood given it was a Friday evening however he offered little additional help. I prompted him to see if he could locate an air freshener at least and asked if someone could go into the room in the meantime in an attempt to locate the origin of the smell and spray the room. The man advised this isn’t possible but he will try to locate a air freshener for when we return. When we returned later that evening the man did have an air freshener waiting and had advised he hadn’t been up and we could speak to the manager in the morning if required. We checked out and no manager was available to speak to nor did the lady on reception out of usual Courtesy ask if we had had a nice stay. I found the facilities of the room disappointed too as although we chose a studio room the room was small and felt crammed in. This is only comparable to another studio room that some of the other party were staying in that felt much more spacious. I am overall disappointed at this as it was a stay for a 21st birthday and little was offered to help.

Stayed for one night whilst at York races and we highly recommend. Excellent location, fantastic rooms and at a great rate. Will definitely be staying next year.

Location & room was really good. When we arrived England was having a heat wave and the room was unbearably hot. My husband called reception and was told they control the air con from the desk and she would sort it and sent housekeeping up straight away with a fan. A fan was brought but no air con turned on. By then I was practically passing out. As we were going to see a show and after 30 minutes the room remained unbearably hot and we had to leave. We went to reception to enquire how long it would be before the aircon would be switched on, the receptionist was very rude and unhelpful. It remained off the full weekend. We left on the Sunday at 10.45, there was no one on the reception so we dropped the key in the returns box. Within a space of a few hours they had taken an extra £10 out of our account for a late checkout. My husband has contacted them twice as there is no charge until 11 & has been informed on both occasions it will be returned. It is only £10 but it’s the principle of this. It’s a shame as fab location and room (if aircon working).

Great experience at the Chester site, and happy with the service from the reception staff.

Inadvertently I booked a room on an incorrect date via the website. Strictly speaking it was my fault, not changeable and I was liable for the cost of the booking. However, Tom in customer services was understanding and sorted it. All is well and I’m a complete advocate of this company. Use them!

My first time staying with Roomz and have to say I am overwhelmed.
It's a home to home experience from the ambience and excellant service throughout.
Newcastle location is spot on if you want Quayside or Gray Street.
Price is excellant considering the rooms and the whole experience.
Good room temperature
Great bedding
Great shower
Super clean through out
Parking is 9 minutes away and discounted at reception and safe.
Thank you for making my stay so wonderful and I will be returning.