root2tip.com Reviews 205

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them effective for natural and curly hair, making it soft, manageable, and moisturized. People appreciate the quality and how well the products work, often noting pleasant scents and ease of use, especially for detangling. The ordering process is generally described as easy and straightforward, with many consumers praising the quick delivery service. However, some people mentioned issues with their orders, including missing items, incorrect products, or receiving incomplete shipments. There were also instances where customers experienced significant delays in receiving their orders, with some waiting weeks or even over a month without updates or communication.

What people talk about most

Product

People report positive experiences with the products, with many reviewers calling them "out of this world"... See more

Quality

Users describe positive interactions with quality, consistently praising the products as "out of this world"... See more

Order

Consumers find the order process to be ambiguous, with many experiencing significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.

Rated 4 out of 5 stars

Easy to order. Ingredients listed. Not irritating or burning on my scalp.

Rated 5 out of 5 stars

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. Th... See more


Company details

  1. Hair Product Store

Written by the company

Premium quality natural beauty for textured hair and hairloss


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 3 out of 5 stars

Enquiry unanswered

I placed my order to take advantage of the buy one get one free offer. Only one of each product arrived. The second item is intended as a Christmas gift. I emailed customer service but have yet to receive a reply.

November 25, 2023
Rated 5 out of 5 stars

Great hair products

Great hair products, they do exactly as they say! My daughters hair stays nice & moisturised whereas with other products it got drive very quickly. I’ve also noticed growth which is really good too. Will definitely be using these products for the long run!

October 26, 2023
Rated 5 out of 5 stars

I just love Root2tip

I just love Root2tip. My daughtes hair feels so much healthier and not dry as when I was using other products.

November 6, 2023
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Rated 3 out of 5 stars

Items are good quality but soo small

Items are good quality but soo small. Overall not worth the price.

October 29, 2023
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Reply from root2tip.com

Thank you for your review, we pride ourselves on our great quality premium range.

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Rated 3 out of 5 stars

True review on dual heritage toddler

I was recommended this product for detangling, my son is dual heritage but has a really large curly afro for 19 months old.
This product is nice and sprays well, I traded my usual leave in spray conditioner for it which is actually less than half the cost but I wanted to try honey rain juice so was willing to pay more if it was amazing, however my son appears to cry more with this product and makes more fuss when I’m trying to do his hair, once it’s dry it does leave lovely curls but I feel I will be going back to our original due to cost and my son seeming to be happier when I’m doing his hair and less fuss.

September 4, 2023
Rated 5 out of 5 stars

Thank you Root2tip for resolving the…

Thank you Root2tip for resolving the issue with my missing/damaged item. I am so happy the issue has finally been resolved and we can move on. A happy customer is always a returning customer. I can now issue you with your 5 star.

August 25, 2023
Unprompted review
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Rated 1 out of 5 stars

I did not want to give Root2tip a bad…

I did not want to give Root2tip a bad review. I wanted to give them the benefit of the doubt, but enough is enough. I made an order in time to receive before going away on holiday as I wanted to take my items away with me. When the item took time to arrive I sent a message. Great news the item arrived before I had to go away, but they replaced one of my items for something small and cheaper than what should have been in my order. I then sent a message to find out where that particular item was and why I did not receive it. I just received a message saying I should put it in my hair that it is a leave in and it will do wonders to my hair, whilst I wait for my missing item. I thought that was nice of them. I just wonder if I had not required the missing item would they just had cheated me by giving me a cheaper and smaller item. I continued to chase up the item that was missing, eventually they replaced it and before my holiday, but guess what the item arrived damaged. I ended going off on my holiday without it. Whilst on holiday I have been chasing them up to sort out this issue and they just simply ignore my messages, but continue to send me messages to give a feedback of my experience, so there you have it, here you’re feedback Root2tip.

July 29, 2023
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Reply from root2tip.com

Dear Clarina your review is rare and we will take this back and review what happened.

1 we sent you a replacement product whilst you waited for the delayed item. Not cheaper at all. It was a gift for the delay, not a cheaper Replacement!

2 We shipped your missing item when it was in stock. The fact it arrived damaged you failed to submit evidence of despite saying so. We will email you privately to rectify this.

3 We have 1000s of customers we aim to please we always go beyond to rectify issues.

We apologise on this occasion the service level was not we wish for any customer. However we always try to help. D

Rated 5 out of 5 stars

A must have item

The grow it long kit has helped my Locs to flourish and feel healthy. Dryness has gone. My roots and scalp feel energised, just what I needed.

August 6, 2023
Rated 5 out of 5 stars

Back in my routine.

I found root2tip a couple years back loved the products and I have found my way back once again, just absolute quality and my hair loves almost everything I've bought. Great service, great products for type 4 hair.

July 1, 2023
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Rated 5 out of 5 stars

Best Products for 4c hair

I purchased a bundled set for my 4c hair and my hair has seen immediate results and is much easier to manage. Thank you for bringing Amazing products to the market.

June 25, 2023
Rated 5 out of 5 stars

Great products

I use the full range for children for both my daughter and my son. I love that the products are natural, don't create build up and really keep their hair moisturised and healthy. Stressful wash days are a thing of the past!

June 15, 2023

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