Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.
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Company details
Written by the company
Premium quality natural beauty for textured hair and hairloss
Contact info
Oxgate lane, NW2 7HU, London, United Kingdom
- info@root2tip.com
- root2tip.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
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They can improve their customer service…
They can improve their customer service and deliver what customers order and also sort out their discounts online so they deduct properly.
Enquiry unanswered
I placed my order to take advantage of the buy one get one free offer. Only one of each product arrived. The second item is intended as a Christmas gift. I emailed customer service but have yet to receive a reply.
Great product and service!
Great hair products
Great hair products, they do exactly as they say! My daughters hair stays nice & moisturised whereas with other products it got drive very quickly. I’ve also noticed growth which is really good too. Will definitely be using these products for the long run!
I just love Root2tip
I just love Root2tip. My daughtes hair feels so much healthier and not dry as when I was using other products.
Quality products that are great for my hair and scalp
Purchasing was straightforward. Delivery was very quick. This is a great product and lasts ages. It’s my 2nd purchase and I’m very happy with it.
Items are good quality but soo small
Items are good quality but soo small. Overall not worth the price.

Reply from root2tip.com
The best detangler ever!
Great product and quick and efficient…
Great product and quick and efficient delivery.
trusted product
True review on dual heritage toddler
I was recommended this product for detangling, my son is dual heritage but has a really large curly afro for 19 months old.
This product is nice and sprays well, I traded my usual leave in spray conditioner for it which is actually less than half the cost but I wanted to try honey rain juice so was willing to pay more if it was amazing, however my son appears to cry more with this product and makes more fuss when I’m trying to do his hair, once it’s dry it does leave lovely curls but I feel I will be going back to our original due to cost and my son seeming to be happier when I’m doing his hair and less fuss.
Thank you Root2tip for resolving the…
Thank you Root2tip for resolving the issue with my missing/damaged item. I am so happy the issue has finally been resolved and we can move on. A happy customer is always a returning customer. I can now issue you with your 5 star.
I did not want to give Root2tip a bad…
I did not want to give Root2tip a bad review. I wanted to give them the benefit of the doubt, but enough is enough. I made an order in time to receive before going away on holiday as I wanted to take my items away with me. When the item took time to arrive I sent a message. Great news the item arrived before I had to go away, but they replaced one of my items for something small and cheaper than what should have been in my order. I then sent a message to find out where that particular item was and why I did not receive it. I just received a message saying I should put it in my hair that it is a leave in and it will do wonders to my hair, whilst I wait for my missing item. I thought that was nice of them. I just wonder if I had not required the missing item would they just had cheated me by giving me a cheaper and smaller item. I continued to chase up the item that was missing, eventually they replaced it and before my holiday, but guess what the item arrived damaged. I ended going off on my holiday without it. Whilst on holiday I have been chasing them up to sort out this issue and they just simply ignore my messages, but continue to send me messages to give a feedback of my experience, so there you have it, here you’re feedback Root2tip.

Reply from root2tip.com
A must have item
The grow it long kit has helped my Locs to flourish and feel healthy. Dryness has gone. My roots and scalp feel energised, just what I needed.
Absolutely love these products so…
Absolutely love these products so hydrating for my daughter's hair and smell gorgeous!
Back in my routine.
I found root2tip a couple years back loved the products and I have found my way back once again, just absolute quality and my hair loves almost everything I've bought. Great service, great products for type 4 hair.
Best Products for 4c hair
I purchased a bundled set for my 4c hair and my hair has seen immediate results and is much easier to manage. Thank you for bringing Amazing products to the market.
Great products
I use the full range for children for both my daughter and my son. I love that the products are natural, don't create build up and really keep their hair moisturised and healthy. Stressful wash days are a thing of the past!
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