Unfortunately zero stars was not an option. My husband ordered and was excited about the product. Was estimated to arrive almost two weeks ago and has yet to arrive (ordered shipped in two days via... See more
Company replied
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See what reviewers are saying
Expected better. Paid for DPD delivery but for some reason despatched with Yodel (who, as usual, have failed to deliver). Customer services don't respond to emails and no phone number seem... See more
Tried Rootana as an alternative to other meal replacements as Rootana doesn't use artifical sweeteners. Was much better than the alternative I had been buying. I've used this for 4 weeks now while I r... See more
Company replied
It took me ages to find a meal replacement shake without stevia. There's no weird aftertaste like other shakes i tried and I love that it's natural. The shaker and scoop are good. I've found I don't a... See more
Company details
Contact info
Whitehall Waterfront, 2 Riverside Way, LS14EH, Leeds, United Kingdom
- support@rootana.com
- rootana.com
4.1
Great
44 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mix up with Delivery
I placed an order with Rootana for 2 packs of meal replacements. After some form of mix up with the courier , I did not receive my parcel and it was returned to the sender. Cathy emailed me and apologized and advised she would resend straightaway and offered a good wil gesture for any inconvenience. I can't rate tye customer service highly enough. I am looking forward to receiving the products which I am told are of the highest quality
March 29, 2023
Unprompted review
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This is the best meal replacement
This is the best meal replacement. I love the chocolate it isn't cloying sweet and is very satisfying. Customer service is top notch as well. I sent them a picture of a bag that arrived damaged and they sent another no charge with super fast shipping.
January 5, 2023
Unprompted review
Reply from Rootana
Hi Sean
Thank you for your great feedback for both Rootana and our customer support. I've sent the photos over to the warehouse so they can look into this to make sure its doesn't happen again.
Thanks again, our team really appreciates your feedback.
Best wishes
Cathy
Great meal replacement drink!
Tried Rootana as an alternative to other meal replacements as Rootana doesn't use artifical sweeteners. Was much better than the alternative I had been buying. I've used this for 4 weeks now while I recover from a jaw operation and will continue to keep buying Rootana even once I can chew again. Nice taste and a quick easy way to get calories, protein, vitamins and minerals in. Don't feel hungry after having one of these at all. Very impressed!
December 24, 2022
Unprompted review
Reply from Rootana
Hi
Thanks you for taking the time to leave such a great review for Rootana. I've shared your feedback with the team and we all wish you speedy recovery!
Best wishes
Cathy
Best meal replacement
Best meal replacement i've tried.Purchased Cacoa flavour and it tastes so good.From ordering to delivery outstanding. Highly recommended.
November 15, 2022
Unprompted review
Reply from Rootana
Hi Cheryl
Thanks for taking the time to leave your fantastic review of Rootana Cacoa. It's good to hear that you found the process of ordering to delivery seamless too! I've passed your feedback over to the rest of our team.
Best wishes
Cathy
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