Rooted Ocean Reviews 86

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I needed a coat pocket repaired. They did an amazing job very quickly and very reasonable cost. Such a lovely business. Will definitely be back again.

Rated 5 out of 5 stars

Totally customer focused with great sustainable ethos. My Cove Carryall Beach Bag is the perfect product (and I've been looking at long time!) For my cold water swimming gear. Waterproof, expansive, l... See more

Rated 5 out of 5 stars

Excellent quality "Cleave Knapsack" backpack, great to find something local and handmade for a reasonable price. The rolltop waxed cotton and metal fastenings make the bag feel really secure, and as... See more

Rated 5 out of 5 stars

Excellent communication throughout. I am extremely impressed with the padded sit mat / little traveller blanket. It is lightweight, robust and well made and easy to pop in my bag for when I go out wal... See more

Company details

  1. Clothing Store

Written by the company

Looking at the past to create the future. We design and make incredible, long lasting gear for outdoor adventures. Being obsessed with the oceans and trails has lead to a requirement! Kit you can rely on, is superior quality, and has a story. Ultimately, this will keep you out longer, doing what you do. Made in the UK, ethically minded and shipped with care. Stop by for a chat or drop us a line for more info. 🌴⚓️ Keep Searching


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 5 out of 5 stars

What is not to love.

Items arrived beautifully packaged, in sustainable packaging, well protected. Both tees are of great quality, with a great feel to the material, the fit is excellent and true to size. The print is well constructed especially on the Wanson tee. I feel that these tees will last for years and probably long after I am gone. The attention to detail is also very good and does have the look and feel of someone who cares about their business and products rather than someone who is mass producing so does not have that care and personal touch to it. I would also like to add that there was a nice touch, form the owners, in the form of a thank you included in the package. Will not hesitate to use again.

May 11, 2024
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Rated 5 out of 5 stars

Superb customer care

Really happy with the blanket but not so pleased about the postage. I paid the premium for 24hr delivery. The parcel arrived 4 days later. The parcel was also labeled with a 48hr Parcel Force label.
UPDATE:
Thank you so much for responding to my feedback. Refunding my delivery charge was a very kind thing to have done. In addition, the 'goodwill gesture' gifts have really highlighted the customer care and quality of service you provide. I'm so impressed!!

January 28, 2024
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Reply from Rooted Ocean

Hi there. Apologies for the poor postage. We have recently moved to a new system and this was an in house oversight. We've since rectified the issue. I'll pick this up on email and refund your postage. Thanks for your honest feedback. Lee

Rated 5 out of 5 stars

I have purchased several items from…

I have purchased several items from tooted ocean now and every item is amazing quality and the customer service is 5 star as well

December 26, 2023
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Reply from Rooted Ocean

Epic to hear. Much appreciated.

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Rated 5 out of 5 stars

Great quality beanie hats.

I’ve only bought beanie hats from here for my son, who wanted something to wear in the summer months that wouldn’t get too hot. The beanie hat we bought which he wears ALL THE TIME is the Duckpool beanie. It has to be washed and dried straight away so that it can go straight back on his head. He has 2 colours and likes both but prefers the maroon coloured one.

June 20, 2023
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Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery of such a quality item. I just love the ethos of these guys, and I've met them too and they're on a mission to deliver fantastic quality goods that will last you a lifetime. 10 🌟 's

October 5, 2023
Rated 5 out of 5 stars

Great website

Great website, easy to use my mum loved her voucher and has already been into the shop to order her custom rucksack. Totally awesome customer service, fab experience all round.

September 22, 2023
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Rated 5 out of 5 stars

High quality, practical, sustainable clothing and accessories

Stumbled across Rooted Ocean while on holiday in Bude and loved the design and quality of what they make as well as their whole ethos towards practicality and sustainability. Really nice people too and Jasper the workshop dog made me want to work there! I will definitely be a repeat customer!

August 4, 2023

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