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Rosec Jewels Reviews 

220
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently thrilled with their purchases, often highlighting the stunning appearance and high quality of the jewelry, including genuine stones and beautiful craftsmanship. The ordering process is frequently described as easy and secure, with many appreciating the excellent customer service and fast, reliable delivery. Reviewers also praise the company's communication throughout the process and the pleasant surprise of receiving complimentary gifts with their orders. However, some customers experienced issues such as scratches on stones, missing diamonds, or stones falling out shortly after purchase. There were also occasional concerns about the size of stones not matching expectations, flimsy leverbacks on earrings, or packaging being damaged during shipping. A few people also mentioned receiving incorrect sizes or questioning the authenticity of materials, despite overall positive feedback on product quality.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight over the beauty and... See more

Quality

Customers had positive experiences with quality, frequently praising the authenticity and craftsmanship of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and timely... See more

Customer service

Reviewers consistently express satisfaction with customer service, describing it as excellent, helpful, and... See more

Order

Consumers find the ordering process to be positive, with many praising the ease and speed from placement to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jewelry looked beautiful, however the wrapping had a sticky liquid for some reason? Could’ve come from shipping? But exactly what I wanted and a great gift! Even threw in some earrings I wasn’t tracki... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning rings. Genuine moissanite, and the opal is absolutely the star of the show! Customer service was very fast to fix my husbands mistake when he initially placed our order, My husband... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my purchase! This ring is so pretty I can't stop looking at it… from the minute, I placed the order to the actual delivery of the ring was perfect. I will definitely be orderi... See more

Company replied

Rated 5 out of 5 stars

Rosec Jewels delivered! Bought a fire opal necklace as a birthday gift for a family member. It turned out beautifully. Red Fire Opal encircled with diamonds and a 14k yellow gold base & chain. The ord... See more

Company replied


Company details

  1. #22 of 34 best companies in Jewellery Manufacturer
  2. #31 of 54 best companies in Jewelry Designer
  3. #1 of 1 best companies in Jewelry Exporter
  4. #81 of 151 best companies in Jewelry Store

About Rosec Jewels

Written by the company

💎 About Rosec Jewels

Rosec Jewels is an independent fine jewelry brand dedicated to crafting timeless pieces that reflect your unique personality and love story. Each piece is made with precision, passion, and a promise of perfection.

✨ Our Jewelry Collection

Explore a world of brilliance with our wide range of jewelry:

🌿 Our Gemstone Excellence

  • Lab-Grown Diamonds — EF-VS and HI-SI grades for exceptional sparkle and ethical luxury.
  • Moissanite Jewelry — D-VS1 brilliance that rivals natural diamonds in fire and beauty.
  • Precious & Semi-Precious Gemstones — AAA to AAAA quality stones known for color and clarity.

💖 Why Customers Trust Us

  • ⭐ 85%+ Positive Reviews & Exceptional Craftsmanship
  • 📜 Certified Gemstones & Hallmarked Gold/Silver Purity
  • ↩️ 30-Day Easy Return Policy
  • ✈️ Free & Secure Express Shipping Worldwide

At Rosec Jewels, we believe jewelry is more than adornment — it’s a celebration of who you are. Discover the sparkle that speaks to your soul.

Free Studs + 11% OFF

Enjoy Free Gifts & Big Savings This Season!

🎁Mother's Day Sale Live

Make this season shine with gifts and savings from Rosec Jewels!

  • 💎 Free Moissanite Studs with your first purchase.
  • ✨ Seasonal Discounts:
    11% OFF Sitewide

    Shop Now |

    *Automatic discounts apply at checkout where eligible. Free studs on first purchase only.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(220)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Engagement Ring, Excellent

After looking for a particular style or Engagement Ring, I eventually found what I was looking for on Rosec website.
Their website was very easy to use and the communication after purchasing the ring was excellent.
They kept me well informed throughout the process and even messaged me straight after the ring was delivered.
The Ring is brilliant, my Girlfriend loves it and is she is over the moon with the quality, to make things even better We received a free pair of diamond stud earrings.
I cannot recommend Rosec Jewels enough, from start to finish I have been impressed and would definitely use them again.
We will be returning to buy wedding Rings.
Thank you.

June 30, 2024
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Dear Chris,

Thank you so much for your kind words and for taking the time to share your experience with Rosec Jewels! We are absolutely delighted to hear that you found the perfect engagement ring and that the process was smooth and enjoyable for you.

Our team works tirelessly to ensure our customers are well-informed and satisfied, so it’s wonderful to know that our communication and service met your expectations. We’re thrilled that your girlfriend loves the ring and that you were happy with the added surprise of the diamond stud earrings!

Your recommendation means the world to us, and we are honored to have been a part of such a special moment in your life. We look forward to welcoming you back for your wedding rings and any future purchases you may have.

Thank you once again for your trust and support. We wish you and your fiancée all the happiness in the world!

Warm regards,
The Rosec Jewels Team

Rated 5 out of 5 stars

Great service.

June 6, 2024
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Thank you so much for your kind words and the wonderful review! We are thrilled to hear that you had a positive experience with our product.

Rated 5 out of 5 stars

5+ Stars

5+ Stars! Quality, communication and delivery was spot on! Thank you!

June 3, 2024
Unprompted review
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Reply from Rosec Jewels

Dear Jill Goldstein,

Thank you so much for your fantastic review and the 5+ stars! We are thrilled to hear that you were satisfied with the quality, communication, and delivery of your order. Your kind words mean a lot to us and motivate our team to continue striving for excellence.

Rated 5 out of 5 stars

Excellent!

My item came earlier than expected, and it is just beautiful in every way!

This is my second purchase and I will definitely be back!!!

June 3, 2024
Unprompted review
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Reply from Rosec Jewels

Dear Lisa Ross,

Thank you so much for your wonderful review! We're thrilled to hear that your item arrived earlier than expected and that you find it beautiful in every way.

It's truly heartwarming to know that this is your second purchase with us, and we are grateful for your continued trust and support. Your satisfaction is our top priority, and your feedback motivates us to keep delivering exceptional products and service.

Rated 5 out of 5 stars

The piece that I ordered looked exactly…

The piece that I ordered looked exactly as it was pictured and is beautiful. There was constant communication about order status.

May 29, 2024
Unprompted review
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Reply from Rosec Jewels

Thank you so much for your fantastic review! We are delighted to hear that the piece you ordered met your expectations and that you found it as beautiful as pictured. Ensuring our products match our customers' visions is one of our top priorities.

We're also pleased to know that our communication about your order status was helpful. Keeping our customers informed is crucial to us, and we're glad it made your experience smoother.

Rated 5 out of 5 stars

I've bought 2 pieces of jewelry from…

I've bought 2 pieces of jewelry from Rosec in the past 3 months. Their customer service has been top notch and the jewelry is beautiful and well-priced.

May 29, 2024
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Thank you so much for your wonderful review and for choosing Rosec Jewels for your jewelry purchases! We are thrilled to hear that you've had a positive experience with us over the past few months.

Your kind words about our customer service and the quality of our jewelry mean a lot to us. We strive to provide top-notch service and beautiful, well-priced pieces for all our customers, and it's rewarding to know that we've met your expectations.

Rated 5 out of 5 stars

Good quality jewelry at good prices

Good quality jewelry at good prices and fast shipping.

May 29, 2024
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Thank you for your review! We're delighted to hear that you appreciated our quality jewelry, great prices, and fast shipping. Your satisfaction is our top priority. Looking forward to serving you again!

Rated 5 out of 5 stars

Very nice customer service

Very nice customer service. I asked if they could use a different gemstone in a cartilage earring listed on their website. Not only only did they promptly reply, but they also provided a mockup of what the custom piece would look like. After placing the order, I received my custom piece within a week. The earring is very beautiful and I gasped when I took it out of the package. Also the flat backing is much more sturdy and better made then that of more well known body jewelry companies.

May 16, 2024
Unprompted review
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Reply from Rosec Jewels

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service and custom order process. We're glad you love your new cartilage earring and appreciate your kind words about its quality. Your satisfaction is our top priority, and we're delighted we could meet your expectations. If you need anything else, please feel free to reach out.

Rated 5 out of 5 stars

nice ring

nice ring, beautiful stone. The User Support was very good.

May 14, 2024
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Thank you for your kind words! We're thrilled to hear you love the ring and the stone. Your feedback about our User Support is greatly appreciated. If you need anything else, feel free to reach out!

Rated 5 out of 5 stars

Very pleased with the product and the…

Very pleased with the product and the timely manner in which my order was received. I will definitely purchase again.

April 18, 2024
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Dear Ruth,

Thank you so much for your kind words! We're thrilled to hear that you are pleased with our product and the timely delivery of your order. Your satisfaction is our top priority, and we're delighted to know that we've met your expectations.

We look forward to serving you again in the future. If you have any further feedback or need assistance with anything, please don't hesitate to reach out.

Rated 5 out of 5 stars

Ordered untreated black diamonds…

Ordered untreated black diamonds earrings. Great customer service who answered me quickly! Fast shipping to France!

January 31, 2024
Unprompted review
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Reply from Rosec Jewels

Dear John,

Thank you for your wonderful review! We're delighted to hear that you are happy with your untreated black diamond earrings and that our customer service team was able to assist you promptly. We're also pleased to know that your order reached you in France quickly.

Your satisfaction is very important to us, and we look forward to serving you again in the future. If you need any further assistance or have more feedback to share, please feel free to contact us.

Rated 4 out of 5 stars

20th Wedding anniversary band…

This was a great ring for an anniversary gift for my wife and our 20th anniversary. She loved it and is very satisfied. It was bigger than the wedding ring and other wedding band even tho they suppose to be the same size.

January 12, 2024
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Dear Brad,

Thank you for sharing your experience and choosing us for such a special occasion. We're thrilled to hear that the anniversary band was a hit with your wife and that she is very satisfied with it.

We apologize for any inconvenience regarding the size discrepancy. Please feel free to contact our customer service team if you need any assistance with resizing or if you have any other concerns.

Congratulations on your 20th wedding anniversary! We wish you both many more years of happiness together.

Rated 1 out of 5 stars

I am totally disgusted

I am totally disgusted with this company, I ordered what I thought was a 10kt white gold earring with moissanite stones - I happened to take it to my Jewellers and had it scanned with an RF MACHINE, it turns out the earring is actually 8.89 carat! - for the money I paid for this item its so not worth it (not even 9ct Gold), it's being returned for a refund. I advise you if you have had jewellery from these people to get it professionally checked (scanned) as all the jewellery they have made comes out of India even though they are an American Company. I paid a lot of money for an item that I thought was 10kt white Gold - only to be misled by yet another internet company that can't be trusted

November 15, 2023
Unprompted review
Rosec Jewels logo

Reply from Rosec Jewels

Dear Chris Smith,

We are deeply concerned to hear about your dissatisfaction with your recent purchase. At Rosec Jewels, we take pride in the quality and authenticity of our jewelry, and we assure you that all our pieces are hallmarked and meet the highest standards.

We would like to address your concerns and investigate this matter further. Could you please provide us with your order ID or any proof of purchase? Additionally, if you could share the details or results of the RF machine scan from your jeweler, it would help us understand the issue better and take appropriate action.

We strive for complete customer satisfaction and are committed to resolving this matter to your satisfaction. Please reach out to our customer service team at info@rosecjewels.com or +1 378 479 0290, and we will be more than happy to assist you with the return and refund process.

Thank you for bringing this to our attention. We look forward to resolving this issue promptly.

Best regards,
The Rosec Jewels Team

Rated 3 out of 5 stars

Not entirely confident.

Can’t fault the communication from this company from ordering to delivery. However, despite this I’m left feeling a little uneasy about the quality of the product. Despite ordering on a UK site, all the communications were from the US & the ring actually arrived from India in a homemade tin box & wrapped in muslin, sealed with candle wax! One of the prongs securing the stone is already catching as if it is not properly secured or long enough.
Having revisited the website, the cost of the ring I purchased has practically doubled in a month, so maybe I got a bargain but then again maybe not?!

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and service

I can only say that the service e and product is exceptional. I had an issue with UPS and had to sign for deliverybwhich was an issue as no one in to take receipt. The service team were responsive and helpful. Contacted UPS and items were delivered next working day to a pick up point. The product was wonderful and the documentation provided was a bonus. Well recommended for both product and service.

September 18, 2023
Unprompted review

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