I think the rating should be zero. My order no is R16505. The goods were bring shipped a month later, which just exceeded the company's claimed 30-day free return and refund service commitment. I orde... See more
Company replied
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See what reviewers are saying
Consecutive com.. scam site! Buyers beware. Ordered eye pencils in early January 2026.. no product received in March 2026! Supposedly items in Corvallis,Or yesterday morning according to this bogus... See more
Company replied
Shipping arrived in decent time but the items are not to the quality roselili advertises nor to the quality one would expect paying at a higher price. It sounds like paper when I move let alone breath... See more
Company replied
The tops I ordered from them didn't live up to the photos in their ads on Instagram. Heavy polyester with stamped on designs, the fit is very wide and boxy. Returns are difficult - they will require... See more
Company replied
Company details
Written by the company
Roselili was founded in 2020 by Margie and Yiota. The girls started out with a simple fashion-blog-turned-online-store, through which they sold a mix of vintage pieces, local labels as well as their own original designs. Roselili is now a curated collection of clothing, accessories, occasion wear all designed in house and exclusively sold by roselili.Our philosophy is that the best cloth for girls is confidence and ckoth is just a fashion item that helps you find yourself. We want every girl to find her own style and her own confidence when wearing our clothes.
Contact info
United States
- Service@roselili.com
- www.roselili.com
1.8
Poor
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Missing order item
I think the rating should be zero. My order no is R16505. The goods were bring shipped a month later, which just exceeded the company's claimed 30-day free return and refund service commitment. I ordered 4 items but received 3 items only. I've email and messenger them for followup/refund. No reply at all. The goods were actually shipped from Xi'an, China. Five days before I received the goods and again the day after receiving the goods and when I raised complaint thro email and messsenger, I received calls from a scam group. These calls were all from men in Zhuhai, China, claiming my goods had gone missing during the consolidation process and that they wanted a private refund because they were afraid to tell the company, requesting a bank account details. Because the events unfolded so seamlessly with the shipping process, I strongly suspect that this company is connected to this scam group.
September 11, 2026
Unprompted review
Reply from Roselili
Hi there, we are truly sorry for this frustrating experience you’ve had with order R16505.
We fully understand your concern and distress. We carefully packed all 4 items for your order, and unfortunately the missing item was lost in transit by the logistics carrier.
As soon as we learned about this issue, we reached out to you via email and messenger, and arranged to resend the missing item to you at no extra cost.
We would like to clarify that our company has no connection with any scam calls. Our official support only communicates with customers through our store email and messenger. We will never contact you by phone to request bank account details. Please stay alert to such fraudulent calls.
We sincerely hope we can make this right for you. Please feel free to reach out to us anytime if you have further questions or need additional assistance.
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I placed an order online almost a month…
I placed an order online almost a month ago. Now I'm unable to track the order and I can't reach the company. Don't know what else to do
May 8, 2026
Unprompted review
Reply from Roselili
Hello Sandra
Thank you for your message but could you please tell us your order number (R*****) so that we can help you to check whether the package was lost?
Because the packages a month ago were all sent out.
Looking forward to you reply soon!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
I ordered a top from them
I ordered a top from them and accidentally ordered another. Loved the top when it came but it was too big. emailed them with need for return of top with need for different size. Requested cancellation and refund on second order. They promptly replied and cancelled and refunded on 2nd top and will send different size of top with no need to send 1st one back. Very impressed with their customer service!
Gayle
May 9, 2026
Unprompted review
WORTHLESS
Ordered retinol shot shipment took forever product is worthless. DO NOT BUY
March 23, 2026
Unprompted review
Reply from Roselili
Hello, our website sells women's clothing and we do not sell Retinol as you mentioned. Please confirm the store name you purchased from.
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Consecutive com./buyer beware! A bogus lying non-existent company! Bogus
Consecutive com.. scam site! Buyers beware. Ordered eye pencils in early January 2026.. no product received in March 2026! Supposedly items in Corvallis,Or yesterday morning according to this bogus company rep via e-mail (unnamed) and only vague updates all along if any until cornered yesterday;then heard how reliable and authentic this bogus company is..lies! ..and Corvallis of all places? What port did these items arrive at ..answer the items never did. Corvallis 45 miles away from where I live .. no product received today and the company will not refund my money as requested several times!! BUYER. BEWARE!! Life lesson but what one sows they also will also reap!
January 6, 2026
Unprompted review
Reply from Roselili
Hello Kathy
Thank you for your message but our site is Roselili not Consecutive.
And we have never sold eye pencils.
So could you please contact the service of the Consecutive to help you solve your problem soon?
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
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I have three items
I have three items, ladies tops, ordered Dec.25 received Jan. 26 all totally not suitable.
I have contacted by e mail and Facebook trying to return these items with no success.
I’m totally frustrated.
Please let me know how to return these items. Hoping the date of experience is correct
Would nor recommend Rose to anyone
January 10, 2026
Unprompted review
Reply from Roselili
Hello Carol
Thank you for your message and could you please tell us your order number so that we can help you soon?
Please contact us via the email address service@roselili.com
Looking forward to your reply.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
I have reached out to customer service…
I have reached out to customer service with no response. The quality of my sweater was not as pictured and the size was crazy incorrect. I ordered large and my daughter that wears a zero or 2 could not wear it.
January 1, 2025
Unprompted review
Reply from Roselili
Hello Stephanie
Thank you for your feedback and our service team had replied to you on 18th,February.
Also we had helped you to solve the problem,so please check your email box soon and looking forward to your nice reply.
Thank you again for your patience and understandings!
Wish you all the best!
Awful did not get my order and I can't…
Awful did not get my order and I can't seek to a person!
February 22, 2025
Unprompted review
Reply from Roselili
Hello Cathy
Thank you for your message and the package was sent to you during weekends and you can check more via the link
https://t.17track.net/en#nums=SF6045588742005
And the tracking information of the package will been updated within 24 hours.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
Stuck with useless sweaters
I have had a terrible experience with this company. I ordered two large sweaters and was sent tiny little sweaters without a size marked on them. The instructions to return said to email the company for directions, and not to just send the sweaters back. I have emailed twice with no response. I am very disappointed.
February 2, 2025
Unprompted review
Reply from Roselili
Hello Suzanne
Thank you for your message and we had refunded to you before.
But due to the Spring Festival Holidays,the bank processing was slow.
At present,we had contacted the bank to handle the refund for you.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
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Dreadful customer service
Dreadful customer service. Asked to return an order. They offered me all sorts of alternatives to avoid a return. When I then accepted their offer of a partial refund and no return - never from them again. So stuck with items I don’t want. Avoid at all costs.
January 28, 2025
Unprompted review
Reply from Roselili
Hello Jandan
Thank you for your message and we had refunded to you before.
But due to the Spring Festival Holidays,the bank processing was slow.
At present,we had contacted the bank to handle the refund for you.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Be patient when initiating a return.
I ordered the Brooke Casual Crew Neck Solid Color Knitted Top, XL, (order #R14434), which arrived but was too small. Initially, when I attempted to contact the company via email, to initiate the return, I had not heard any response after at least 4 emails. (I was also worried because of their 30 day time frame to return the item). I finally received an email apologizing for the delay in response, which I greatly appreciated. They did offer me a $35 refund (initial cost was about $75), and said I could keep the top rather then return. It is noted that returning it by international mail would have cost approx $40, so I accepted the refund, and the item was in fact, refunded after several days. I very much appreciated their response. It was a good reminder to me though, that it is not easy to return items internationally, and their return policy was clear that the customer is responsible for returns. Again -thankful for their response and honesty about their delay.
January 29, 2025
Unprompted review
A real Scam
A real Scam! i ordered 4 pieces around 55 dollars each, on mid dec 2024, i received 2 mid on january 2024 , baaad quality! i kept following up regarding the 2 remaining pieces , they confirmed that thet send me a seperate shipment with 2 pieces, and today 24 Jan i received only one piece with worst quality that the first one ! Conclusion , it is a scam website , they display amazing clothes with hight prices , but the reality , they are selling very cheap clothes , with very long time of delivery . Ill never ever buy again from this website.
December 20, 2024
Unprompted review
Reply from Roselili
Hello Sihem
Thank you for your message and we had refunded to you before.
But due to the Spring Festival Holidays,the bank processing was slow.
At present,we had contacted the bank to handle the refund for you.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Terribly cheap product- a scam.
Completely agree with many of the other low reviews here. Marketed as linen. Is absolutely not. I’m usually a size 12, so ordered the large- the site is clearly a cheap knock off of more high quality sites such as Mister Zimi because the shorts are incredibly small- clearly made for more petite builds. Incredibly disappointed. Do not buy from here. Scam.
December 29, 2024
Unprompted review
Reply from Roselili
Hello Elle
Thank you for your feedback but we are so sorry that we had never sold shorts on our website.
So could you make sure that if you had ordered from our store.
And if you have any questions, please feel free to contact us via emails service@roselili.com
Please check of your purchase again and do not cause false impact on our shop.
Thank you again for your patience and understandings!
Wish you all the best.
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There is no way this sweater is an…
There is no way this sweater is an extra large. How do I return it.’?
December 22, 2024
Unprompted review
Reply from Roselili
Hello Maria
Thank you for your feedback and we are so sorry that this shopping has brought you a not perfect experience.
And if you have any questions, please feel free to contact us via email service@roselili.com
And we had sent emails to you please check your email box soon.
Looking forward to your reply.
Thank you again for your patience and understandings!
Wish you all the best.
Purchased a dress which was nothing…
Purchased a dress which was nothing like the photo it was not cotton or cotton blend it was polyester.
The neck line was uneven and when I contacted them they wanted me to keep it and give a small refund. I have sent it back and still waiting for a refund as its been 3 weeks in there depot in China and it also says on their website Australian owned which I like to support.Hopefully they receive it soon and I will take down this post but feel ripped off at this stage.
December 10, 2024
Unprompted review
Reply from Roselili
Hello Paul
Thank you for your message and could you please tell us your order number or email address that you left.(cannot find the order with your name)
Also if you have any questions, please feel free to contact us via service@roselili.com(Please confirm the email address)
Looking forward to your reply soon.
Wish you all the best!
Maybe they should ship the items to the…
Maybe they should ship the items to the customer for what they were charged !!!!
I was charged $67 × 2 for items I never received!!! They are complete thieves
November 26, 2024
Unprompted review
Reply from Roselili
Hello Bernie
Thank you for your feedback and your two items were delivered to you separately on 30th,October and 13th,November.
And you can check more via the link
https://t.17track.net/en#nums=SF6045348083539,SF6045343889998
Then we received your email on 29th,November said that you have not received the packages.Also we had contacted the the courier company, and the packages had indeed been delivered to you. We don't know if your package was stolen by a thief or something else happened.
Anyway in order to bring you a better shopping experience,our customer service team has re-issued the package to you free of charge on 29,November.At the same time, we have also sent you an email, please check your email box in time.
Please do not make any more untrue remarks about our company.
And if you have any questions, please feel free to contact us via service@roselili.com
Have a nice day!!
merchandise quality is inferior, sizing is WAY OFF
Their merchandise sizing is WAY OFF. I ordered a medium and a large in two different garments, and the items look like they were made for pre-teens. Just ridiculous.
I have attempted to contact customer service twice to ask about a return, and have received no response. Do not do business with this place.
October 6, 2024
Unprompted review
Reply from Roselili
Hello Robin
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
And our service team had contacted you via emails,please check your email box soon.
The size of each piece of clothing may vary due to differences in style or fabric so in order to have a nice shopping experience,you can refer to the size chart of each piece.
Thank you again for your patience and understandings!
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
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Pretty sure this place is a scam
Pretty sure this place is a scam. I ordered 14 items, cost anywhere from $49-59. I received 9 out of the 14 items and 2 out of the 9 that I did receive were a totally different item from what I ordered.
Quality is HORRIBLE. Each item should be no more than $20 and is comparable to Temu. The products don’t even have tags on them stating what size they are. The material is so thin, even the sweaters, that you can legitimately see through them. Pretty sure they wouldn’t last through a single wash cycle.
Do not buy from this retailer unless you want to waste your money for disposable clothing.
October 3, 2024
Unprompted review
Reply from Roselili
Hello Melissa
Thank you for your feedback and we are so sorry that this shopping has brought you a not perfect experience.
Since most of the clothes you ordered are knitted items,in order to ensure the quality of the products during transportation, we will make the secondary packaging.So some products' packaging may be replaced with original sizes of packagings.
As for the other problems,our custom service team had contacted you via emails 3 days agao,but now we had not received your reply.
So could you please check your email box soon so that we can help you soon?
Looking forward to your nice reply.
Thank you again for your patience and understandings!
Wish you all the best.
Poor quality, Negligent Customer Service
Sent two emails to customer service, tried reaching them through Instagram but no response. I'm trying to return two dresses, one was too tight in bust and the other fell apart when trying on, the tying cord fell off. Dress material thin and very poor quality. Attempted leaving a review in their website but would not allow. I should have known better to research before purchasing, what can you expect from purchasing from China. Order #R10639.
August 12, 2024
Unprompted review
Reply from Roselili
Hello Alva
Thank you for your email and patience due to a mess of orders and we are so sorry that this shopping has brought you a not perfect experience.
That's a pity that our products did not meet your expectations,we will continue to improve our designs.
Regarding the return of the two dresses you mentioned, please let us explain it to you.The tie of the pink dress can be put on by yourself.As for the other one,every one is different.You can exchange another larger size of another dress.
Also our customer service team had contacted you via emails,please check your email box soon.
And if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
Horrible customer service!
Horrible customer service!
I tried to return am item and they said that I have 2 options:
1). Keep the dress that i don't want and get a partial refund (they started at $10 for a $70 dress and, after many emails offered me $45) to again keep a dress that doesn't fit and I don't want.
2). Send it back for a full refund. Except that you have to mail it back to China on your own dime, they don't send return labels.
The say that you have to send them the tracking and once they receive it an me see that it isn't damaged, they will issue you a full refund. But you have to mail it to China.
This is very misleading because on the product page it mentions that you can return item for a refund but that's it. On the customer service page it says that you have to pay for the return label but nowhere on the website is there any reference to their office being in China or that you have to mail anything back to China for a refund.
I'm not holding my breath for any refund that they send to me coming any time soon.
May 1, 2024
Unprompted review
Reply from Roselili
Hello Joni
Thank you for your reviews and we are so sorry that according to our policy(https://www.roselili.com/pages/return-policy),if the return is caused by the consumer, consumer should be responsible for the shipping fee.If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.So you need to bear the shipping costs.
And in order to bring the perfect shopping experience,we had refunded to you,please check your account within 3-5 days.Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
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