Pleased with the packaging of this rose bush as it arrived relatively unscathed, just a few bits of soil/bark in the bottom of the box. Beautiful, healthy rose bush, with new shoots appearing all the... See more
Company replied
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Review summary
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Fantastic customer service! Emailed about an order and received a response within the hour. Delivery was more in the hands of the courier but they left a note with them requesting urgency for an eve... See more
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A novel gift idea for a 90 year old lady who loves her garden. The “Fab at 90” rose arrived on time, well packaged. As expected, it’s not in flower yet but is being cared for in accordance with the e... See more
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Was worried as had ordered late in the season so very few options left for the type of rose bush I was wanting for a friend’s 70th birthday gift. I needn’t have worried - a very healthy looking bush w... See more
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Company details
- Plant Nursery
- also in
- Garden Center
Written by the company
The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- cs@roses.co.uk
- roses.co.uk
4.4
Excellent
13K reviews
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Ordered a special rose as a birthday…
Ordered a special rose as a birthday gift only to be emailed days later that delivery was delayed - so much for a birthday surprise! Then to add insult to injury a few days later a further email to say delayed for even longer. Very disappointed, should not have been able up order if it wasn't available as totally pointless to arrive weeks after the birthday.
October 19, 2026
Reply from Harkness Roses
Hello,
We apologize for the disappointment caused by the delays in delivering your birthday gift. We understand how frustrating it is to have a special occasion missed due to stock availability issues and subsequent delivery setbacks. We are currently reviewing our inventory and ordering systems to ensure this does not happen again.
Kind regards,
Harkness Roses Customer Service
The recipient of the rose was delighted…
The recipient of the rose was delighted and said it arrived in good condition. I was a little disappointed that there was a delay in sending it out. I would like to have been told when ordering that it could be a few weeks before delivery. However, thank you for the quality of the rose.
October 19, 2026
Reply from Harkness Roses
Hello,
We are glad you enjoyed your experience with the quality of our beautiful plant, and we appreciate you sharing this feedback with us. We acknowledge your disappointment regarding the unexpected shipping delay and the lack of communication during checkout. We are currently updating our system to ensure clearer delivery timelines are provided in the future.
Kind regards,
Harkness Roses Customer Service
Very quick delivery
Very quick delivery, lovely rose just what I wanted as a memorial.
October 19, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived quickly and that the rose was exactly what you were looking for to serve as a special tribute. Thank you for sharing your thoughtful feedback with us.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We're so pleased to hear that your rose arrived quickly and that you found it beautiful. Thank you for your positive feedback!
Kind regards,
Harkness Roses Customer Service
Kept me up to date with delivery…
Kept me up to date with delivery details. Arrived when they said it would. Well packaged. Nice healthy rose
October 19, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you were kept well informed about your delivery and that the package arrived on schedule. It is wonderful to know your rose is healthy and was packaged securely. Thank you for sharing your positive feedback.
Kind regards,
Harkness Roses Customer Service
Very quick delivery
Very quick delivery. Lovely healthy looking plant. Also packed well.
October 16, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived swiftly, in excellent condition, and was packaged securely. Thank you for sharing your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Bad delivery affects reputation.
My purchase was bought as a sincere sympathy gesture following the death of a family member. The rose was beautifully wrapped and presented, but the courier service for delivery was appalling and highly disrespectful. The item was packaged in a box that clearly stated ‘this way up’, but was thrown over a garden gate and landed upside down. The recipient was shocked to find their gift presented in such an uncaring way.
I raised my concerns to Harkness roses, who responded quickly. However, their response was ‘there was little they could do about their delivery services’. This is such a shame. However attractive their products are, this has put me off relying and buying from them again.
October 16, 2026
Reply from Harkness Roses
Hello,
We are deeply sorry to hear about the disrespectful delivery of your sympathy gift. We understand how distressing it must have been for the recipient to receive such a meaningful gesture in this manner. We also regret that our initial response regarding our courier services did not offer the reassurance or support you deserved. Your feedback is incredibly important, and we are addressing this with our delivery partners to ensure our packages are handled with the care and respect they require.
Kind regards,
Harkness Roses Customer Service
Would definitely recommend
Excellent quality plant delivered exactly as arranged. Would definitely recommend.
July 9, 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that you received an excellent quality plant and that it arrived exactly when expected. Thank you so much for your kind recommendation!
Kind regards,
Harkness Roses Customer Service
Very good service
Very good service - insured that the delivery arrived within the promised timeframe
August 11, 2026
Reply from Harkness Roses
Hello,
We are delighted to hear that you experienced excellent service and that your order was delivered exactly when expected. Thank you so much for sharing your positive feedback with us!
Kind regards,
Harkness Roses Customer Service
Prompt delivery and beautifully gift…
Prompt delivery and beautifully gift wrapped,
this delightful rose was aptly named for a very special Platinum Anniversary. The recipients of the Platinum Rose- delighted!
September 4, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that the special anniversary gift was delivered promptly and beautifully wrapped. It is wonderful to know that the recipients were absolutely delighted with their gorgeous commemorative rose.
Kind regards,
Harkness Roses Customer Service
Good product smooth delivery
October 15, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you enjoyed our high-quality items and experienced a seamless delivery process. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Purchased a rose as a gift
Purchased a rose as a gift, beautifully packaged and recipient loved it
October 15, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you were happy with the beautiful presentation of the rose and that the recipient was delighted with their gift. Thank you so much for sharing your lovely feedback with us!
Kind regards,
Harkness Roses Customer Service
Delivered as advised on time
Delivered as advised on time. Healthy bushes. Great value. Purchased as gifts and well received.
October 12, 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that your order arrived right on schedule and that the healthy bushes offered great value. It is wonderful to know they were so well received as gifts!
Kind regards,
Harkness Roses Customer Service
Very swift delivery
Very swift delivery, rose in very good condition. Good value for the money.
October 15, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived so quickly and that your new rose is in excellent condition. It is wonderful to know that you found it to be great value for your money. Thank you for taking the time to share your lovely feedback with us!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are absolutely thrilled to hear how much you love our beautiful roses. Thank you so much for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Very easy to order and actually arrived…
Very easy to order and actually arrived sooner than expected. The rose was beautiful
October 6, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you found the ordering process straightforward and that your beautiful rose arrived even earlier than anticipated. Thank you so much for sharing your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Items came in good condition as per…
Items came in good condition as per instruction
October 14, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived safely and in great shape, exactly as you requested. Thank you for sharing your positive feedback!
Kind regards,
Harkness Roses Customer Service
Roses arrived promptly and were very…
Roses arrived promptly and were very well packaged and presented. One of them was in flower and smelt lovely. Very healthy plants, and a very satisfied customer
October 13, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived quickly and was beautifully presented. It is wonderful to know that you received such healthy plants, and that you are already enjoying the lovely fragrance of the blooms. Thank you for sharing your positive experience with us.
Kind regards,
Harkness Roses Customer Service
Incredibly good service ,top class…
Incredibly good service ,top class roses ,at a reasonable price
October 14, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you experienced top-tier service and were delighted with the exceptional quality of our blooms at such a fair price. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
I have ordered before
I have ordered before, all my plants, and roses, have all been healthy, and quick delivery, good seller, and good service,
October 13, 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your previous purchases of plants and roses have always arrived quickly and in excellent health. It is wonderful to know that you have consistently received great service and are happy with your experiences ordering from us.
Kind regards,
Harkness Roses Customer Service
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