Roseview Windows Reviews 210

Emma has been very clear in explaining the ordering process and the next stages. This has given me a very positive view of Roseview windows as clear details are important to me.

Emma Hodges, along with all the other employees at Roseview have always provided us with a great service.

Rob from Lifestyle Window Systems

Emma and Zoe were great, answered all queries straight away. Products look excellent

We have been installing a new job and come across some problems, Francesca has gone above and beyond to help me today in resolving the issues.

Thank you everyone, but thank you Francesca even more :)

We’ve had Heritage Rose windows since 2003, which we are still very pleased with. I contacted the customer service department to enquire about replacement tilt catches, and was very impressed with the courteous and helpful service from Leia. She identified what I needed and arranged for the parts to be dispatched immediately. They were delivered next day and I can’t praise the company highly enough for their excellent customer service.

Great customer service from Francesca who couldn't of helped enough, resolved my query within a few hours, great experience thankyou.

I would like to give a shout-out to the customer care team at Roseview. Emma, like the entire team, is always very professional and quick to respond to any queries we may have. We at @Osborn Glass we appreciate the continued support.

Really helpful and speedy response from Francesca wrt a query I had on spares.
Continue to love our windows (installed 2019)

Sophie, Roseviews Customer Care Team Leader could not do enough to help with an issue we had, caused by us not Roseview. The speed in which the problem was resolved was second to none.
Real pleasure to deal with a company that cares and has the time to sort out a problem that was not created by them.
Thank you

Michael

The following is an email I sent to Roseview after experiencing some initial snags with the windows.

I felt it fair to drop you an email and say how brilliant I have found Roseview to work with regarding issues I have had with the windows. Every person we have dealt with or spoken to has bee excellent and very customer orientated making my life very easy. I must particularly mention yourself, thank you and the two engineers who came to work on the windows in situ, please pass on my thanks to them both and all at Roseview who I have been involved with this.

I would be greatful if this email could be forwarded on to a director/HR or the CEO as I can now sell Roseview as a company for not only having first class windows but better than first class customer care. I have several large orders for your Ultimate window in the pipeline (confirmed, one for 42 windows) and I am so happy with the response show here.

Thank you again and I look forward to working with all at Roseview moving forward. I should also give a quick shout out to Harry Whittaker who has also been phenomenal at answering my presales queries and providing information I have needed to aid with sales.

Absolutely fantastic customer service provided by Francesca M 👍. Pleasure to deal with 👍

My window order was a long-term (over 18 months) one. From the very beginning, Harry Whittaker's 'can-do' attitude impressed me. Nothing was too much trouble and all questions were answered.
Although other suppliers have good products, Harry's detailed but non-pushy replies stood above the rest.
Harry is the reason we bought from Roseview.

Leia was very quick to respond to my email for parts required and put through to dispatch the same day. Great service!

Emma was very friendly and knowledgeable about the product

Crystal McLoughlin answered my questions super quick. The whole team are always super efficient when i need answers to any technical questions.

The company responds quickly to our requests which in a fast paced retail world helps us in delivering the highest levels of customer service. Trust me there are not many trade manufacturers that our life easier!!

Thank you!

Great windows and service. Emma in customer care has been very useful with product information and helpful.

Knowledge of products,politeness and pleasant.
Sample arrived the following day.