Really happy with my purchase. The quality is exactly as described and delivery was faster than expected. Everything arrived in good condition. Will definitely order again.
Company replied
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See what reviewers are saying
If a 0 star was offered that would be my rating. When I received my orders I honestly could not believe what was sent. The pictures in the website were not at all what was delivered. The fabric was s... See more
Company replied
Excellent experience overall. The item is well made and exactly what I expected. The entire process felt smooth and trustworthy.
Company replied
I received my order, and the product looked great at first. Unfortunately, I noticed some stitching coming undone after a couple of days. I contacted customer service, and they immediately offered eit... See more
Company replied
Company details
Written by the company
Rosewood is a UK-based women’s fashion brand offering timeless, versatile pieces designed to make everyday dressing feel effortless. Founded on a love for simplicity, comfort and style, we create clothing that fits beautifully into real life. Whether you're heading to work, out for the weekend or simply relaxing at home. With clean lines, neutral tones and thoughtful details, our collections are made to last and feel good to wear. At Rosewood, we believe great style should never feel complicated.
Contact info
United Kingdom
- rosewoodofficial.com
2.7
Poor
23 reviews
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy with my purchase
Really happy with my purchase. The quality is exactly as described and delivery was faster than expected. Everything arrived in good condition. Will definitely order again.
March 9, 2026
Unprompted review
Reply from Rosewoodofficial
Thank you for your lovely feedback, Tiffany! We're so happy to hear everything met your expectations and arrived quickly 😊
Kind regards,
Team Rosewood
Excellent experience overall
Excellent experience overall. The item is well made and exactly what I expected. The entire process felt smooth and trustworthy.
March 29, 2026
Unprompted review
Reply from Rosewoodofficial
Thank you for your kind words, Jamie! We're glad to hear everything met your expectations and that you had a smooth experience 😊
Kind regards,
Team Rosewood
I got over a 50% discount on an elegant…
I got over a 50% discount on an elegant dress for my girlfriend, it was absolutely stunning, the packaging could be better but everything else is amazing
March 23, 2026
Unprompted review
Reply from Rosewoodofficial
Thank you for your feedback, Sam! We're so glad to hear you loved the dress and found a great deal. We also appreciate your note about the packaging and will take it into account 😊
Kind regards,
Team Rosewood
Quick delivery and great product
Quick delivery and great product. Very satisfied!
January 5, 2026
Unprompted review
Reply from Rosewoodofficial
Thank you for your kind words, Eduardo! We're happy to hear you're very satisfied with your purchase and the delivery 😊
Kind regards,
Team Rosewood
If a 0 star was offered that would be…
If a 0 star was offered that would be my rating. When I received my orders I honestly could not believe what was sent. The pictures in the website were not at all what was delivered. The fabric was so flimsy and the style looked like it was patterned after a sack. Customer service was not very responsive until I stated I would be placing a dispute with my credit card. The answer came very quickly with an outrageous refund policy of $50 shipping fee. Then a 60%offer of the purchase was extended.
DO NOT GET SCAMMED BY THIS CHINESE CO. A total SCAM!!!!!!!
March 14, 2026
Unprompted review
Reply from Rosewoodofficial
Hi Jan,
We’re very sorry to hear about your experience, this is not the impression we want to leave.
We would really like the opportunity to look into this and make things right. Could you please share your order number with us so we can assist you further?
Kind regards,
Team Rosewood
Satisfied with the purchase
Satisfied with the purchase. Delivery was prompt and the product quality met expectations. A small packaging problem was fixed quickly.
February 25, 2026
Unprompted review
Reply from Rosewoodofficial
Thank you for your feedback, Landyn! We're glad to hear you’re satisfied with your purchase and that everything was resolved quickly.
Kind regards,
Team Rosewood
Returns help!
I need help in returning items that i couldn't use. On your 30 day police i would like a full refund. Please help me locating a person and an address here in the US that can help me. Thank you, S G T
March 26, 2026
Unprompted review
Reply from Rosewoodofficial
Hi Susan,
Thanks for your message, and sorry the items didn’t work out.
Could you please share your order number? We’ll guide you through the return process as soon as we have it.
Kind regards,
Team Rosewood
Shipping is horrible after 2.5 )…
Shipping is horrible after 2.5 ) ordered March 4)weeks and no item. They will not allow you to speak with a real person. I have sent several request to tracking and they simply say they apologize by email. I never received my 2 items. Never again.
March 26, 2026
Unprompted review
Reply from Rosewoodofficial
Hi there,
We’re really sorry to hear about your experience, that’s definitely not the level of service we aim to provide.
We’d like to help resolve this for you as quickly as possible. Could you please share your order number with us? Once we have that, we’ll look into the status of your shipment and assist you further.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards,
Team Rosewood
Shipping is ridiculous after 2 weeks…
Shipping is ridiculous after 2 weeks and no item. They will not allow you to speak with a real person. I have sent several request to tracking and they simply say they apologize. Do not order from this company as I believe they are scammers!
January 31, 2026
Unprompted review
Scam
Sent entirely wrong item and want $20-$40 to return their mistake. Disputing charge. Don't order from them.
December 15, 2025
Unprompted review
AVOID: Scam site.
AVOID.
This is a scam website. Look closely at the product photos and you can see they've all either been lifted from other websites or are AI generated. Even the images on the landing page are clearly AI. The products shown have no resemblance to the items received (which are of the cheapest, mass produced AliExpress variety) and there is no response to return or refund requests.
December 9, 2025
Unprompted review
One of those pieces you just know…
One of those pieces you just know you’ll keep forever.
August 11, 2025
Unprompted review
Reply from Rosewoodofficial
Dear Lily,
Thank you for your kind words. I’m so happy to hear that you’ve found a piece you know you’ll keep forever. Creating timeless designs that become lasting favorites is exactly what we aim for.
We truly appreciate your support and look forward to bringing you more pieces you’ll treasure.
Kind regards,
Team ROSEWOODOFFICIAL
Good quality
Good quality, timely delivery – minor packaging issue resolved quickly. Satisfied!
July 23, 2025
Unprompted review
Reply from Rosewoodofficial
Dear Summer,
Thank you for taking the time to share your experience. We're glad to hear you were pleased with the quality of your order and that it arrived on time. It's always our goal to deliver products that meet your expectations.
We're also happy the minor packaging issue was resolved quickly. Your satisfaction means a lot to us, and we appreciate your kind words and support.
Kind regards,
Team ROSEWOODOFFICIAL
The quality of the product exceeded…
The quality of the product exceeded what I expected, and it arrived right on schedule. Customer support responded promptly to all my questions. Overall, the whole process was smooth and effortless.
June 8, 2025
Unprompted review
Reply from Rosewoodofficial
Dear Bailey,
Thank you so much for your kind words! We're delighted to hear that the product exceeded your expectations and that everything arrived on time. It’s also great to know our customer support team was prompt and helpful throughout your experience.
We’re so pleased the entire process felt smooth and effortless for you. We look forward to serving you again soon!
Kind regards,
Team ROSEWOODOFFICIAL
Decent quality and fast shipping
Decent quality and fast shipping, but not fully satisfied.
July 21, 2025
Unprompted review
Reply from Rosewoodofficial
Dear Isla,
Thank you for taking the time to share your feedback. We’re glad to hear that you were pleased with the shipping speed and found the quality to be decent.
We're sorry to learn that your experience wasn’t fully satisfying. If there’s anything specific we can do to improve or assist you further, please don’t hesitate to reach out, we’d love the opportunity to make things right.
Kind regards,
Team ROSEWOODOFFICIAL
I’m happy with the product and the…
I’m happy with the product and the speed of delivery. The customer service was also helpful. However, I would have liked better tracking updates during the shipping process. Still, I’m satisfied overall.
June 5, 2025
Unprompted review
Reply from Rosewoodofficial
Dear Luna,
Thank you for your thoughtful feedback! We're so glad to hear that you're happy with the product, the quick delivery, and the support you received from our customer service team.
We also appreciate your note about the tracking updates, it's helpful and something we’ll work on improving to make the experience even smoother. Your satisfaction means a lot to us, and we hope to serve you again soon.
Kind regards,
Team ROSEWOODOFFICIAL
Outstanding service and prompt delivery…
Outstanding service and prompt delivery are at the heart of everything we do.
July 18, 2025
Unprompted review
Reply from Rosewoodofficial
Dear Abigail,
Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced the outstanding service and prompt delivery we strive to provide with every order.
Your kind words truly mean a lot to us, and we're so glad to have you as part of the our community. We look forward to serving you again soon!
Kind regards,
Team ROSEWOODOFFICIAL
Excellent Quality and Service
The product matched the description perfectly, and shipping was prompt. Customer service responded quickly to my questions and made sure I was fully satisfied. I’ll definitely be a repeat customer!
June 11, 2025
Unprompted review
Reply from Rosewoodofficial
Hi Ruby,
Thank you so much for taking the time to share your feedback! We're absolutely thrilled to hear that the product matched the description perfectly and that you were happy with the prompt shipping and customer service experience.
Your satisfaction means everything to us, and we’re so glad to know you’ll be shopping with us again. We look forward to helping you find more pieces you love in the future!
Kind regards,
Team ROSEWOODOFFICIAL
Wonderful Service, Happy with My Purchase
The product is fantastic, and delivery was quick. Customer service answered all my questions in a timely manner. I’m very happy with my purchase and will be shopping here again.
July 14, 2025
Unprompted review
Reply from Rosewoodofficial
Dear Alice,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your purchase and that the product and delivery met your expectations.
It’s especially great to know our customer service team was able to assist you promptly and thoroughly. Your satisfaction means a great deal to us, and we look forward to having you shop with us again soon.
Kind regards,
Team ROSEWOODOFFICIAL
WARNING! Scam traders
WARNING! READ THE REVIEWS FOR ROSEWOOD MELBOURNE! This is the same Chinese company trading under a changed name - this time they say they are based in Ohio USA. They offer a 20% refund instead of a return. Nor return process or address given - they tell you that if you do return the item it is at your own cost to china, and it could be held up in customers for weeks - or lost. Its a complete scam. They just keep changing their trading name - but usually conraini g ‘Rosewood’. The reviews here are bogus - all AI generated including the British sounding names!
July 11, 2025
Unprompted review
Reply from Rosewoodofficial
Hi Louise,
We're truly sorry to hear that you feel misled and frustrated by your experience.
If you're willing to provide your order number, we’d appreciate the opportunity to look into your case in more detail and offer support where we can.
Kind regards,
Team ROSEWOODOFFICIAL
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