Vorsicht! Das grenzt an Betrug! Ich habe ein Produkt bestellt, das auf den Fotos ganz anders aussah – hochwertig und dreidimensional dargestellt. Geliefert wurde aber etwas völlig anderes und... See more
Company replied
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See what reviewers are saying
I paid for priority shipping, which was 2-5 days according to the website. Nevertheless, the figure arrived only after three weeks. When I contacted Rosezo, I was first told, that I could cancel the o... See more
Company replied
A product was delivered that I didn't even order. They offered a 3D figure, which I did order. What I received was a poorly printed 2D figure on acrylic. It was also poorly packaged and arrived... See more
Company replied
I am not happy with the product, because you do not receive what you ordered. The picture of the offer is not what is delivered. For example the offer shows a remote Control, which is not included.... See more
Company replied
Company details
Written by the company
Individuelle Geschenke für jeden Anlass! Personalisiert, einzigartig und mit Liebe handgefertigt. Machen Sie jeden Moment unvergesslich!
Contact info
Raum 605, Nr. 10, Jinzhou North Road, Bezirk Cangshan, Stadt Fuzhou, 350007, Fujian, China
- rosezoorder@gmail.com
- rosezo.com
1.5
Bad
104 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's flat and not as 3D as the picture…
It's flat and not as 3D as the picture on the website. I would have expected a 3D figure. Moreover, the figure bears little resemblance to the photo. A waste of money.
It tool 5 weeks to arrive. NEVER AGAIN
September 9, 2025
Unprompted review
Reply from Rosezo
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Das Bild the picture is Super great…
Das Bild the picture is Super great very nice only to recommend but shipping takes a very long time unfortunately the picture arrived too late
August 26, 2025
Unprompted review
Reply from Rosezo
Vielen Dank, dass Sie sich die Zeit für positives Feedback genommen haben! Wir freuen uns zu hören, dass Sie eine angenehme Erfahrung mit uns gemacht haben. Ihr Vorschlag ist unsere Motivation, uns kontinuierlich zu verbessern und bessere Dienstleistungen anzubieten. Vielen Dank, dass Ihnen unser Produkt gefällt, und wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!
Product never arrived, would not recommend to buy on this webshop
even though I have ordered express delivery, the product still hasn't arrived on time after almost 6 weeks. they also never sent the invoice even after several requests
August 18, 2025
Unprompted review
Reply from Rosezo
Dear customer, we sincerely apologize for any inconvenience. We are deeply concerned about the logistical issues you have raised. Delays may be caused by weather conditions or unexpected circumstances during transit. If you have not received your package, please contact our customer service for further questions: rosezoorder@gmail.com
Poor response times & late delivery
Poor response times, delivery within communicated times failed so that we could not handover our present in time.
June 9, 2025
Unprompted review
Reply from Rosezo
Dear customer,
So Sorry due to the peak shipping season, the delivery time of international packages may be delayed. You can contact us during your next purchase, we can give you a discount on the shipping cost and provide you with a satisfactory solution. Your satisfaction is our top priority; if you have any questions, please contact us.
We sincerely apologize for the inconvenience caused to you. Thank you very much for your understanding.
One Star just because I had to give it
One Star just because I had to give it.
The Costumer-Service is the badest I've ever noticed. I paid 20 euros for express shipping and they didn't meet the delivery time. After I asked for a refund for the express shipping, I was always told to be patient and I haven't received a response since the delivery arrived. I would never order from there again!
April 16, 2025
Unprompted review
Reply from Rosezo
Dear customer,
So Sorry due to the peak shipping season, the delivery time of international packages may be delayed. You can contact us during your next purchase, we can give you a discount on the shipping cost and provide you with a satisfactory solution. Your satisfaction is our top priority; if you have any questions, please contact us.
We sincerely apologize for the inconvenience caused to you. Thank you very much for your understanding.
This seller doesn't deserve a star…
This seller doesn't deserve a star rating. I can only recommend that you all don't order from him. I sent a photo and they printed me something different. Now they're only offering me €5 and nothing more. They don't work honestly. Be careful!
December 5, 2024
Unprompted review
Reply from Rosezo
Dear customer
We have always worked with integrity, answered customer questions with a customer-oriented attitude, and provided each customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can provide your order number through our customer service's after-sales email, we will take care of it for you, please trust us again.
Looking forward to your reply
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