ROSOKI  Reviews 447

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

This is my 2nd purchased, previously it’s only took 2 months to arrived. However, for the 2nd purchase it’s took some time maybe due to current circumstances. Purchased in Feb’21 & arrived safely in M... See more

Company replied

Rated 4 out of 5 stars

I placed and order in April and received my package a month later. Quality of necklaces were great. My daughters absolutely loved them ❤ I was a bit disappointed to be honest though. I was supposed... See more

Company replied

Rated 5 out of 5 stars

BEST JEWELRY PURCHASE EVER. Literally. I took a chance on this company after seeing an AD on Instagram and my expectations were beyond exceeded. I’ve now placed 5 custom orders and they’ve all come ou... See more

Company replied

Rated 1 out of 5 stars

if i could give this 0 stars, i would. i ordered in SEPTEMBER 2020 & didn't receive my items until FEBRUARY 2021. customer service was no help either. they just kept reassuring me that they were corre... See more

Company details

Written by the company

Custom jewellery made to last.


Contact info

3.4

Average

TrustScore 3.5 out of 5

447 reviews

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Rated 5 out of 5 stars

The best necklace

I have ordered about 3-4 necklaces already from rosoki jewelry . They are the best necklace purchases I’ve ever made. They do not turn green, or give skin rash, you can shower with them, wear them for a fancy or a casual event. I love them & will be ordering again very soon!

March 18, 2022
Unprompted review
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Reply from ROSOKI

Amazing review, Stacy! We're so happy that you love our necklaces! :)

Rated 3 out of 5 stars

Semi-Satisfied …I guess

I rate this a 3 star just due to the fact that the chains that came with my products were extremely short and I ordered 2 English letter necklaces and I ordered letters “A” and “L” the “A” came out amazing. But the letter “L” came out looking extremely ugly

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Since I received so many compliments for
My name necklace, I decided to
Place another order to spoil my friends too. Rosoki has provided a good service and a quick delivery to Germany. All items arrived in perfect condition, very good value for money. I am really satisfied with the quality, I have worn my necklace for nearly a year and still looks like new. Would recommend, definitely a 10/10.

Order No. #45250

January 17, 2022
Unprompted review
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Reply from ROSOKI

Thank you for your review! So glad you love your necklace! Hope your friends love them too x

Rated 4 out of 5 stars

Rosoki has great quality necklaces

Rosoki has great quality necklaces. I shower with it all the time and it has never changed color. The writing on the necklace is beautifully done. The shipment is the fastest but its definitely worth the wait !

November 18, 2021
Unprompted review
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Reply from ROSOKI

Thank you so much for your review Lydia! So glad you love your necklaces xx

Rated 1 out of 5 stars

Money paid. No sign of necklace after 2 months

It has been over two months since the necklace was ordered for my daughter's birthday. It said it might take 2-4 weeks. I have had one reply saying they would update me and I have had no update a week on. I am obviously worried that I will never receive the necklace which cost £30. I have just asked for a refund.

November 11, 2021
Unprompted review
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Reply from ROSOKI

Hey Sarah! I hope you are well. I have checked your order for you and I can see that it is currently with royal mail and should be with you very soon! You should have received a tracking link via email. We hope you love your necklace :)

Rated 4 out of 5 stars

Customized name necklaces

It might take some time before you receive your order (with the pandemic, it’s totally understandable!), but when you do receive them they are perfect!! I bought necklaces for me and my friend, and I love walking around with my name around my neck! And the style of the necklace is so beautiful! Definitely would recommend! Simply elegant and a statement piece! And if you have questions or any problems their Instagram gives quick responses and guidance!

September 8, 2021
Unprompted review
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Reply from ROSOKI

Yay! So glad you love your necklaces and thank you so much for your kind review, it means the world to us! Lots of love xx

Rated 4 out of 5 stars

I’ve waited 10 months to write a review…

I’ve waited 10 months to write a review for couple necklaces I ordered to ensure I still liked them and I gotta say, I have no complaints!

The polish is lovely, the clasps have held up perfectly and the plating hasn’t tarnished or irritated my sensitive skin at all - I’ve even showered and slept in my necklaces.

Shipping took a month or two from the initial order, but I ordered custom names.

I get them in different colours and fonts in my cats’ names and they’re so cute! Looking forward to getting more!

August 11, 2021
Unprompted review
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Reply from ROSOKI

Hey Lexci! Yay! So glad you're happy with your necklaces! Lots of love xx

Rated 5 out of 5 stars

New One

I had an old one that broke so I went and bought a new one and let me just say I am in love! Love it!!! The font is perfect and really cool!

-Allexus Marquez

August 7, 2021
Unprompted review
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Reply from ROSOKI

Thank you for your review! So glad you love your necklace! xx

Rated 5 out of 5 stars

Would order again!!

I ordered two custom necklaces from this company, I was really hesitant after reading all of the negative reviews. I had placed my order on 8th of July and received it on the 2nd of August. The necklaces did not disappoint and were completely worth the wait! During the process at 2 weeks I also reached out to Rosoki and they replied within 24 hours. So happy with this experience will definitely order again!

August 2, 2021
Unprompted review
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Reply from ROSOKI

So glad you are happy with your necklaces! Thank you so much for your review! xx

Rated 1 out of 5 stars

Wouldn’t recommend buying from rosoki, EVER.

Ordered two necklaces back in May, one of which was a custom piece that takes up to 4 weeks to create. Till this day, I haven’t heard anything from Rosoki concerning the necklaces and when they will be shipped. Contacted them multiple times through Insta DM and email and each time got the exact same, automatically generated response. At this point I just want my money back. Definitely don’t order from this website, cause it’s a scam.

July 24, 2021
Unprompted review
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Reply from ROSOKI

Hey Helena. I hope you are well. I have tracked your order and your order is showing as delivered on your tracking link. If you have any questions please don't hesitate to contact us on Instagram so we can help you with any concerns. Please note we do not have an automated message system, each DM is responded to individually by our team and we work very hard to respond to each and every one. Lots of love, The Rosoki Team xx

Rated 1 out of 5 stars

ITS BEEN 3 MONTHS…

I made an order for 2 necklaces on 23 April and I have yet to receive it. I have contacted them multiple times through email, through their “contact us” section on their website, and through DM on IG and I only received feedback at most twice. At this point, I just want a refund. I understand COVID made things hectic but it just seems like if I don’t stay on top of them, my order will fall by the wayside. I truly understand why people say they think Rosoki is a scam. It doesn’t help that nobody is keeping in contact or at least making contact with you in regards to your order on top of it going on 3 months since I made my order.

July 12, 2021
Unprompted review
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Reply from ROSOKI

Hey Stephanie! I hope you are well. I have tracked your order for you and can see your parcel was delivered to you. We hope you love your necklaces! xx

Rated 1 out of 5 stars

I don’t recommend wasting your money on…

I don’t recommend wasting your money on this company. I found these people on Instagram and I’m not going to lie one thing I like about this company is that they are affordable and consistently have sales but the customer service is horrible. I placed an order April 6,2021 and received it on June 21,2021. If it wasn’t for me consistently emailing, messaging and staying on top of my order it probably would’ve still be in transit. They never seem to have accurate information on your order, and they don’t have a number so if you have questions you have to email or dm on ig which then you have to wait a couple days for a response and it’s not like you know if it’s an automatic response or if someone who is actually taking there time to help you. Not only did I have to go back and forth and having to find someone to help me out when the order finally came the necklace was broken. I’m actually very disappointed and won’t be ordering from them again.

June 22, 2021
Unprompted review
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Reply from ROSOKI

Hey Genna, I have looked into your order for you and I can see your order contains a custom name necklace - as mentioned on our website custom pieces can take up to 4 weeks to be created as all custom pieces are made specially for each customer. Regarding worry your order would still have been in transit if you didn't reach out to us - please note once we have shipped your order, it is then passed onto the courier to deliver your parcel, we cannot slow down or speed up the couriers process in any way. Like many businesses, we have a 24-48 hour response window for any customer queries and we were able to respond to your concerns. I am sorry to hear your necklace arrived broken - please note for non custom pieces we have a 30 day money back guarantee which we would have happily done for you. Lots of love, rosoki xx

Rated 1 out of 5 stars

SCAM

SCAM. Worst company I have ever dealt with ordered necklaces months ago and still no sign of them or even an update on whether they have been dispatched. I have emailed repeatedly and messaged on social about my necklaces and I’m repeatedly told that they will get back to me with an update and they never do. I asked for a refund and I get nothing back. So upset, handed over 40 euro for nothing but stress.

June 16, 2021
Unprompted review
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Reply from ROSOKI

Hey Amy! I have looked into your order and I can see we have been in regular contact with you. As mentioned in our latest dm to you, your order has been resent to you. xx

Rated 5 out of 5 stars

I don’t know what I was expecting but…

I don’t know what I was expecting but it wasn’t this. The jewellery is high quality and has a significant weight and size to it. it sits beautifully on me and came much quicker than I was expecting. I bought one gold one and one silver one. Both are absolutely stunning and I will definitely be returning and I would suggest the same for anyone considering purposing this gorgeous necklace.

June 14, 2021
Unprompted review
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Reply from ROSOKI

Thank you so much for your review Annie! So glad you love your order! Lots of love xx

Rated 1 out of 5 stars

THIS WEBSITE IS A SCAM

THIS WEBSITE IS A SCAM !
I ordered 2 necklaces almost 3 months ago and I still haven’t received anything.
They said that my order got lost on its way but I actually never had any information about the necklaces being sent.
When I asked them for a refund, they told me they didn’t offer refund for lost parcels. It must be convenient for them since their customers orders seem to get lost a lot.
I guess I just offered them 40€ for a bad service and no necklace.

June 13, 2021
Unprompted review
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Reply from ROSOKI

Hey Carole, I am sorry to hear you haven't received your necklaces yet! Please get in touch with us via our Instagram page so we can help you. Lots of love xx

Rated 4 out of 5 stars

Im not even joking

Im not even joking, the wait was long but the payout was worth it. I love my new necklaces and I can’t wait to wear them out. Prior to this order, I bought a zodiac necklace and it hasn’t rusted, turned brown, doesn’t turn my neck green. I definitely did not expect such good quality :) 4/5

June 12, 2021
Unprompted review
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Reply from ROSOKI

Hey Karla! Thank you so much for your review. So glad you love your pieces! lots of love xx

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