Ross + Liddell Reviews 943

We have been with Ross and Liddell for a number of years and were very happy with the service, however but over the last two years we have seen a dramatic reduction in the service provided.

We used to have a named property manager who we could contact with issues, but they have changed their system to remove points of contact and now you email and hope...

They have failed to fulfil the actions of minuted meetings and consistently failed to come through with rectifications despite numberous hollow promises.

Best avoided if you want a prompt, effective property management service.

Used online chat and dealt with Candela. Very smooth experience, Candela done everything they could to assist me, made the whole process very easy, and they were very helpful!

Needed to Webchat with Paige at R&L. They were very prompt and helpful in their reply. Many thanks:)

Professional and very helpful. Solved problem quickly and reassured.
Nicola 👍

I have been complaining to the company for 6 years now. It is getting beyond a joke, i have tried to raise formal complaints but continue to be told 'Its being looked into'. How does it take 6 years to look into something?
Sent out maps of the wrong street, then sent an overall map and denied that a care home existed in the estate! What chance have you got?

I accidentally overpaid as I mistook my Outstanding Balance to indicate I was in debt, Leah was quick to respond, quick to get in contact with the financing team and quick to inform me of when my funds would be back in my account. Short and to the point, which is what you want in those situations.

Paige responded quickly and looked into the issue straight away. Very pleased with her/R&L just let down ( so far) by their contractor who cleaned 3 out of 5 reported graffiti spots. Paige is chasing up the other 2 patches for me 👍

Kerri, was very prompt with her reply and is going to forward our chat onto a Property Manager. Who hopefully, will be able to resolve my issue.

Query quickly resolved by Nicole in general enquiries live chat. This was a new experience as live chat is usually unable to resolve queries and it’s impossible to get past live chat to talk to somebody who is in a position to answer queries properly. I feel sorry for those working in live chat who have to deal with the frustration of the many customers getting a very poor service from this factor. But thank you, Nicole, for being on the ball today.

Ross and Liddell have been absolutely fantastic since moving into my flat. They are always very quick to respond to any issues, they are very accommodating and reassuring whenever I have came into any problems financially and the staff are all very polite and helpful. I would highly recommend Ross and Liddell to anyone.

I’ve lived in a few flats over the years with different agencies and this has been one the best experience by far. They’re always happy to answer questions and have been quick to get back to us. They have been super accommodating to us as students. They are always a pleasure to deal with in person and on the phone!

Always prompt service with any queries or repair requests dealt with in a professional and friendly manner.Always keep us informed and happy to help.

Staff are extremely friendly and helpful and respond quickly to any queries or concerns.

Not responding to emails (two sent).

Sent out a request to 46 home owners 4 weeks before Xmas asking that everyone contribute £160 to playpark repairs. Clearly not able to think ahead.

Contact details shared with R&L. Let's see if they respond.......

Paige was great on the live chat

Very helpful

As landlords we have always found Anne to be helpful and courteous. We have stayed with Ross & Liddell for a number of years as we get a personal service who understanding our circumstances.

The team were fantastic at sorting out my rental property. Everything was sorted swiftly and nothing was too much of a hassle for any member of the team that I spoke to. Fantastic service.

Received an email today of a first warning because apparently the fault is with me not receiving an email mail bill. These people are constantly and consistently playing games here. Never had I received any communication in regard to my current bill. They’re fast to chase you up on bills but take no effort whatsoever in customer service: even a McDonald’s self service can do better

Reached out to consult the process for installing the charging point for my parking space, Leah explained the details very clear and has been very helpful.