Rossendale Interiors Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional and helpful attitude, highlighting their excellent service and ability to provide valuable input. Many people are delighted with the high quality of the products and the overall service provided, often noting that the team goes above and beyond expectations. The service provided is frequently described as excellent, with consumers appreciating the smooth process from design to installation. Reviewers are particularly impressed with the efficiency and skill of the fitters, electricians, and other tradespeople involved. However, some customers did mention a few minor bumps or snagging issues along the way, though these were reportedly resolved without hesitation.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional service,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of work,... See more

Product

Customers are delighted with the product, especially their new kitchens. Many praise the amazing quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Start to finish, Joanne was fantastic from survey, quotation and order placement Installation went without a hitch was kept fully informed daily by the various trades. 10 out... See more

Rated 5 out of 5 stars

jo the kitchen designer listened to what we wanted and gave some great input if she felt something could be better. Absolutely fabulous team of fitters electricians etc. Nothing too much bother polit... See more

Rated 5 out of 5 stars

The team at Rossendale Interiors have been amazing. Joanne spent time with us talking through our budget and preferences. She explained the fitting process from start to finish, and the project run to... See more

Rated 5 out of 5 stars

We've just had our kitchen designed, supplied and fitted by Rossendale Interiors and we can 100% say we couldn't fault them. Alix our designer helped and communicated with us every step of the way. No... See more


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store

Written by the company

Rossendale Interiors is the retail division of J & J Ormerod PLC. With roots tracing back to 1876, we’re a family run business with 6 experienced designers and a reputation that we’re proud of. For generations we’ve provided quality products and services to customers in Bacup, Lancashire, and the local area. With us, you'll find the perfect design for your home. Whether you prefer a traditional or contemporary design, we have more than 40 years of experience with over 50% of our business being from referrals and returning customers. You can relax in the knowledge that you'll receive a truly personal and professional service with no high pressure sales, so call us now! From our free planning and design service to the fitting of the last tile, our high-quality products are all realistically priced. We are backed by one of the UK's leading kitchen, bedroom, and bathroom manufacturers, Rossendale Interiors PLC who have won many awards including the 2009 Gold Award 'Green Apple' for being environmentally friendly. We offer 12 months interest free or Buy Now Pay Later subject to status, or longer interest-bearing packages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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Rated 5 out of 5 stars

From design to install the full process…



From design to install the full process has run very smooth even with all my wonky walls. Jonathan the fitter has done a great job of installing my beautiful new kitchen! Nothing was too much trouble and it looks great! Dean did a tidy job of installing my electrical work with noticeable damage and Joanne worked with us every step to design our dream kitchen would recommend!

October 22, 2024
Unprompted review
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Rated 4 out of 5 stars

Transformation

Thank you to Joanne in particular for helping us transform our home. After many years dreaming, we finally had our kitchen extended and Joanne helped design exactly what we hoped for, not just the kitchen, but the utility and loo too, plus a lovely living room window seat and new flooring throughout, Nothing was too much trouble and she was endlessly patient as we worked together to get everything right. Her boss Mike was very supportive too, thank you! One or two glitches with parts but these were sorted with courtesy and ownership, you can’t ask for more. We would highly recommend Rossendale Interiors for quality of product and personal service.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Really good efficient service from…

Really good efficient service from Rossendale Interiors.
Helpful from beginning of process to the end for our fitted bedroom furniture. Joanne advised with the original design and kept us fully informed at all times on how things would proceed. Jamie, the fitter, arrived when planned and did a super job finishing before the allotted time despite having to cope with some of our requested changes. Importantly he was a tidy worker who cleaned up at the end of each day’s work. Lee, the decorator did a superb job - quick and thorough too.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Professional service.

From our first meeting Suzie was totally professional in walking us through all the options and making suggestions that we simply wouldn't have considered.
When the final design was agreed, Suzie then took the time to find a fitter who was suitably skilled to tackle this especially challenging job.
Communication is key and Suzie always made herself available when questions needed addressing.
There are many kitchen suppliers available these days and possibly cheaper options but having the peace of mind and confidence which comes from using true professionals is practically impossible to put a price on and it is because of this I am happy to recommend Rossendale Interiors and especially Suzie.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary After Care

Exemplary After Care

We had our kitchen fitted approximately 18 months ago and were very happy with the service from start to finish. Then recently we had a problem with one of the door panels of the freezer. I contacted Rossendale interiors and have to say I cannot fault their after care. Manager Mike returned my call promptly and resolved the issue efficiently without fuss. Andy the fitter was great and overall the whole experience was completely stress free. I cannot recommend this company highly enough. A big thank you to everyone involved.

Lesley (Rossendale)

July 19, 2024
Unprompted review
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Rated 5 out of 5 stars

From my initial visit to the showroom…

From my initial visit to the showroom this company was excellent. Great help and advice from Jo with the design. The team of lads that did the job were excellent !! Darren the fitter - the perfectionist ! John the plaster, Pete the gasman,Andy for the floor & Dean for the electrics - all prompt, friendly & cleaned up at the end of the day. I just love my new kitchen and would recommend Rossendale Interiors to anyone. Thank you all so much x

July 5, 2024
Unprompted review
Rated 4 out of 5 stars

Fitting of a new kitchen. From the initial design process with…

From the initial design process with Alix the to the installation of my new kitchen the experience was as stress free as it could be.
The plasterer (Craig) did a terrific job and I want to give a special mention to Jonathan (fitter) as nothing was too much trouble and he guided me through everything, even answering the silly questions I had. He consulted with me on any issues and gave me a lot of confidence in how it would turn out.

I am extremely pleased with the end result.

Ian, Bury, Lancs

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

We love our new kitchen

We love our new kitchen - Suzanne was super helpful and provided us with lots of options for design. A new kitchen is such a big investment and you want to be sure everything is right. Rossendale Interiors were the best price around and everything was included, from planning and structural work to fitting and quartz worktops - every detail was covered. Craig, Dean, Keith, Andy and Pete were all excellent tradesmen. Thank you all so much for our lovely new kitchen. We would 100% recommend Rossendale Interiors.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

My dream kitchen

Suzanne worked with me to get the kitchen i need. Due to a disability needed some special requirements. These were taken into consideration. Tim fitted the kichen he was great asked my opinion before changes were made and handles fitted. When anything needed to to be tweaked then it was done. We are very pleased with the end product and the aftercare you receive.
Yvette Porter

April 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Lived upto high expectations!

Really really pleased with our new kitchen from Rossendale interiors . Joanne was a delight to work with and we were really pleased with her design for our kitchen in Hebden Bridge . There was a great choice of kitchens in the showroom and we didn’t feel rushed into making a quick decision . Kitchen fitter Matt has done a fantastic job and we cannot fault any aspect of the work he did . The rest of the guys also did a brilliant job too . Highly recommend to anyone wanting a quality kitchen at a decent price . Charmaine & Sam :)

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Quality

Alix designed out new kitchen and what a wonderful job she did .
Andy and Keith ripped our old kitchen out and then installed our beautiful new kitchen and what a job they did - absolute perfection !
Craig did a wonderful job of the plastering - Dean did an excellent of the electrics as did Peter who installed the new radiator
Fernando did a brilliant job of installing the new quartz worktop
Andy did a wonderful job of putting down the new flooring
Each and every one of them have our very grateful thanks !

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company from start of the project to the end result

So pleased with rossendale interiors, from start to finish they made the process as stress free as possible 😀 they worked within our budget and we got a kitchen we only dreamed of. From the start of the design process to the finished result we're extremely happy, I'm incredibly greatful to Joanne for the design and management of the project, the quality of the units, worktops and appliances are fantastic with a price range for everyone. Everything run exceptionally smooth both the plaster Craig and the dean the electricians work was fantastic and to a high standered, both reasonably priced and extremely helpful. I must mention Jonathan the kitchen fitter who worked endlessly to get our kitchen upto the standered we expected. He was very polite, helpful and extremely hard working, his work was to an exceptional standered and he went above and beyond. I couldn't recommend him enough! Very professional from start to finish I would highly recommend this company and all the contractors mentioned above! Including Pete the plummer and gas man he carries his work efficiently and to a high standered

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Wardrobe Wonders

Just had wardrobes fitted in our master bedroom. The experience from start to finish has been nothing short of fantastic. We had been let down on 3 separate occasions by less ethical wardrobe tradesmen. Sales and customer service from Suzy was brilliant with nothing left to chance. Rossendale interiors is long established, family run business and this is really obvious the moment you walk through the door. High end materials and extensive knowledge of the market abounds. The absolute jewel in the crown though was the fitter Jonathan and fellow joiner Jacob. They were polite, respectful and left everywhere neat and tidy. The job was, by all accounts, very challenging but Jonathan was positive throughout and delivered beyond our expectations. The results are outstanding and I would strongly recommend this firm to anybody thinking of using them.

April 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Love our new Rossendale Interiors kitchen

From first contact with Karen at Oswaldtwistle Mills who made us a home appointment with Alix, to the design, visit to the showroom, ripping out and fitting, we were very impressed with the seamless way everything was coordinated.
Andy and Keith the fitters, Craig the plasterer, Dean the electrician and Andy the floor fitter all arrived when they said they would, carried out their work and left everything clean and tidy at the end of the day.
We now have a light and airy kitchen dining area instead of the dark and tired kitchen it replaced.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Our Beautiful Kitchen

We have been to many company’s for a new kitchen and we were never quite happy with the end result, until we went to Rossendale Interiors. We met with Alix who has been amazing from start to finish, catering to all our needs and providing advise on how to utilise space in our small kitchen. Very professional quotes and designs were sent to us on a regular basis when we wanted to make changes. We also got the kitchen fitted along with the flooring by Rossendale, completing this to a high standard. We couldn’t recommend them highly enough.
Thank-you to all of you, we absolutely love it. Mr&Mrs Connolly

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT NEW KITCHEN

We have recently had a new kitchen fitted by Rossendale Interiors, the whole process from initially entering the showroom to fixing the final screws we found to be a thoroughly excellent and professional experience.
The kitchen was designed by Alix who listened to our requirements and provided some insight and input into slight changes to improve things, producing some excellent designs even including the wallpaper we had already got for the dining area.
The kitchen fitter was Jamie who we found to be very friendly and thorough in getting things exactly as we wanted by constantly updating us and asking us whenever choices had to be made.
Jamie also organised all the other professions who also all arrived when expected and completed their part in a professional and friendly manner.
They were Jonathan (plasterer), Pete (plumber),Dean and Bradley(Electricics), and Andy (flooring).
Thanks again to all involved in giving us our new kitchen and would thoroughly recommend Rossendale Interiors to anyone.

March 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Kitchen fitted August 2023. Faultless Service.

We had our kitchen installed August 2023. From start to finish the whole team have been brilliant. Joanne Kitchen took care of everything for us and we were very pleased we decided to go with their fitting team. Everybody worked fast and well, was very friendly and nothing was too much trouble. Jamie in particular was very accommodating and Dean has been fabulous too. We absolutely love the kitchen - wouldn't change anything.

The hob we chose developed a fault in January 24 and we were struggling to get anywhere with Hoover as there was a parts shortage - I mentioned this to Joanne and within 48 hours I had a new hob installed. Honestly... excellent. Would recommend to anyone.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

A Professional And Customer Focused…

A Professional And Customer Focused Business. From the initial design of our kitchen through to it's final completion the company was professional and very customer focused throughout. Nothing was too much trouble and any concerns that we raised during the installation were addressed immediately. Jo's design gave us exactly what we were looking for, and family and friends have been very complimentary. There was very limited mess and the old kitchen was removed immediately without any disturbance or inconvenience for our neighbours. A great deal of credit must go to Jaimie who co-ordinated the various trades throughout it's installation with it starting and finishing on time, and completed to our total satisfaction. I wouldn't hesitate in recommending this company.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent experience!

An excellent experience from start to finish! A big thank you to all the team, especially Alix who was attentive throughout the process. I highly recommend this company.

December 16, 2023
Unprompted review

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