Daria from customer service helped answer my question quickly thankyou . I only gave 4 stars just because of withdrawal can be rather long 12 hrs . Everything else on this site im pleased with plenty... See more
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Review summary
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Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.
Company replied
Went on live chat spoke to James regards withdrawal very quick response and helpful thank you james
Company replied
Amazing site with high payouts been going for years always good.when deciding where to play choose this one trust me you wont be dissapointed review from jameel
Company replied
Company details
Rosy Bingo
Written by the company
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@rosybingo.com
- rosybingo.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went out of her way to assist me very…
Went out of her way to assist me very helpful
June 5, 2025
Unprompted review
Reply from Rosy Bingo
Hi Danni,
Thank you for sharing! We're thrilled to hear she went above and beyond to assist you — that's exactly the service we strive for.
Regards,
The Rosy Bingo Team
Great site easy to play
Love this site and enjoy playing the games really trust it completely
June 5, 2025
Unprompted review
Reply from Rosy Bingo
Hi Paula,
Thank you for the trust and support! We're so glad you love the site and enjoy the games — that means the world to us.
Regards,
The Rosy Bingo Team
worse site
worse bingo site ive played on and make a withdrawal was easy but lost all bonus and keep gettin messages 2 deposit and get free spins but a waste of money
June 5, 2025
Unprompted review
Reply from Rosy Bingo
Hi Jane,
Thanks so much for your feedback – we’re really sorry to hear the site wasn’t what you hoped for. We totally get how disappointing it can be to lose bonuses after a withdrawal, and we know deposit promo messages can get frustrating. We do sometimes send no-deposit offers, and with just one deposit, you’d be eligible for fun promos like Daily Deal and Free Spins Friday. We really appreciate you giving us a try and hope we get the chance to change your mind in the future!
Best regards,
Rosy Bingo
Terrestrial
Terrestrial
Very good x
Site needs to speed up there withdrawel s
June 3, 2025
Unprompted review
Reply from Rosy Bingo
Hi Simon,
Thank you for your kind words about Teresa—we’re lucky to have her! We appreciate your feedback about withdrawals and are actively working to improve speed and efficiency.
Regards,
The Rosy Bingo Team
Teresa is a brilliant customer service…
Teresa is a brilliant customer service agent helped me swiftly and amazingly thank you so much
May 28, 2025
Unprompted review
Reply from Rosy Bingo
Hi Robyn,
Thank you so much for your kind words! We're thrilled to hear Teresa was able to help you so swiftly – she truly is a star.
Regards,
The Rosy Bingo Team
Reply from Rosy Bingo
Hi Yvone,
Thank you! We're glad you were pleased with the service — it means a lot to us.
Regards,
The Rosy Bingo Team
Teresa went straight to my question…
Teresa went straight to my question fast and efficient
May 18, 2025
Unprompted review
Reply from Rosy Bingo
Hi Brenda,
Thank you for your kind words. We're glad Teresa was able to assist you quickly and efficiently — we’ll be sure to pass along your compliments!
Regards,
The Rosy Bingo Team
Raluca was lovely
Raluca was lovely. What a polite person. A joy to be on rosy bingo
May 17, 2025
Unprompted review
Reply from Rosy Bingo
Hi Susan,
Thank you for your lovely feedback! We're so pleased to hear Raluca made your experience such a joy. We'll be sure to pass on your kind words — and we're thrilled to have you with us at Rosy Bingo!
Regards,
The Rosy Bingo Team
Great choice of games along side daily…
Great choice of games along side daily promotions and plenty of free spins, The pay outs are not the quickest but normally hit the bank within 12 hours.
However the customer service is fantastic with a let's get you sorted attitude, I recently spoke with Raluca and she couldn't do enough for me to resolve my request 10/10 😀
May 17, 2025
Unprompted review
Reply from Rosy Bingo
Hi Jay,
Thanks so much for the thoughtful review! We're delighted you’re enjoying the games, daily promos, and free spins. While we’re always working to speed up payouts, we’re thrilled to hear Raluca made your experience a smooth one — she’s a star in our eyes too! 🌟 10/10 feedback like this means the world to us.
Regards,
The Rosy Bingo Team
Not great customer service
Could do with better customer care . Issues took 7 days to sort .
May 8, 2025
Unprompted review
Reply from Rosy Bingo
Hello Lulu, we're really sorry to hear about your experience. We understand how frustrating the verification process can feel, especially when you've provided multiple documents. Please know we work hard to make this process as efficient as possible while still meeting strict requirements. Your feedback is truly appreciated, and we'll review this internally to see where improvements can be made.
Reply from Rosy Bingo
Hi Mary,
Amanda will be absolutely delighted! We truly appreciate your kind words — we’ll ensure she receives the gold star she rightfully deserves.
Regards,
The Rosy Bingo Team
Reply from Rosy Bingo
Hi Dilman,
Now that’s a jackpot of a compliment! 🎰🎉 Thanks for making our day — we’re thrilled you’re enjoying the fun!"
Regards,
The Rosy Bingo Team
Savannaha was very efficient and…
Savannaha was very efficient and professional
May 1, 2025
Unprompted review
Reply from Rosy Bingo
Hi Crystal,
Thank you for your kind words! We’re glad to hear Savannah provided efficient and professional service. We’ll be sure to pass along your praise!
Regards,
The Rosy Bingo Team
terasa would good she told me what i…
terasa would good she told me what i wanted to here in no time,
April 21, 2025
Unprompted review
Reply from Rosy Bingo
Hi Christopher,
Terasa’s got skills! 🚀 Glad she hit the mark and made your day easier. We’ll be sure to pass on the kudos!
Regards,
Was playing for around 30mins then just…
Was playing for around 30mins then just stopped...had to log back in but didn't know password that I chose from one suggested by them...did what was asked to reset password but no email was sent...tried several times but nothing, I had around £10 in my balance which I now cannot play...guess I will lose my money....needless to say I won't be going back to that site again...
April 20, 2025
Unprompted review
Reply from Rosy Bingo
Hey there! Thanks for your feedback. It sounds frustrating, and we're really sorry you had that experience. Just a quick note—password suggestions usually come from your device, not from us. If the reset email didn’t come through, no worries—our lovely Support team is here for you 24/7 via Live Chat or email and will be happy to help. We’ve also reached out to you through TrustPilot so we can sort this out together. Hope to chat soon and get you back to playing! 😊
Rachel was perfect in her customer…
Rachel was perfect in her customer service I can't thank her enough
Mrs Paula Howson
April 17, 2025
Unprompted review
Reply from Rosy Bingo
Hi Paula,
Rachel will be thrilled to hear this! Thanks so much for your kind words—they truly mean a lot to us!
Regards,
The Rosy Bingo Team
DO NOT USE. DOESNT PAY OUT
So first off i have deposited way more than i actually won. i understand thats how gambling slots basically works so that bot my main concern. I processed a withdrawal which needed verifying so i had to send all sorts of proof such as id, bank card pics, bank statements, selfies etc. I was told it would take 48 hours for verification and it is almost 4 days later and still no withdrawal. Each time i contact though live chat i am told i will receive an email with an update. Whats this update for, why cant you just release my funds. Then i get an email saying my account is suspended after viewing my bank statement. I reply saying ban me if you want just process my withdrawal. They claim i havent replied to the email of the suspension and thats ehy i havent received my funds. Firstly i had replied, secondly this email has no releavnce to why they cant process my withdrawal. If they fail to do so sharply then i will have to take legal action as they are basically robbing me of my money. appauling !
April 7, 2025
Unprompted review
Reply from Rosy Bingo
Hi Jacob, thanks for sharing your feedback. We're really sorry to hear about your experience and understand how frustrating this must have been. We can see that the issue has now been resolved, but if you need any further help, feel free to reach out — we're here for you.
Thank you Teresa
Thank you Teresa! You helped me with my query very quickly but most importantly efficiently and kindly! The staff at Rosy Bingo are second to none in their kind response's and quick actions!
April 7, 2025
Unprompted review
Reply from Rosy Bingo
Hi Karen,
Thank you for your kind words! We're so glad Teresa could assist you so efficiently and with a smile. We're proud of our amazing team at Rosy Bingo – they truly are the best!
Regards,
The Rosy Bingo Team
500 no ellies or grabbers main wins are now ive just realised its a one day complaint yes another joke…
500 no ellies or grabbers main wins are fish 2p joke
April 2, 2025
Unprompted review
Reply from Rosy Bingo
Hi Christine, thanks for your feedback! We’re sorry to hear you’re not enjoying the game as much as you’d like. Our games are based on fair and random outcomes, but we understand it can be frustrating at times. We have reached out through TrustPilot to request more details about your account. Please provide the requested information, and we’ll be happy to review this for you!
Best regards,
Rosy Bingo
Teresa was very kind and caring towards…
Teresa was very kind and caring towards me.
March 31, 2025
Unprompted review
Reply from Rosy Bingo
Hi Anne,
Thank you for sharing! We're so happy Teresa could make a positive impact—she truly cares about our customers! 😊
Regards,
The Rosy Bingo Team
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