This dress is not as described, which was cotton jersey plus stretch. It is 95% polyester plus stretch and looks very shiny in bright light. This is quite annoying because it's a perfect fit and v... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for the prompt order delivered. I realised I had ordered two dresses by mistake & immediately emailed asking for dress number two, for which I’d paid by changed to blue size 16, alas dress... See more
Company replied
Advertising, Exelent. Ordering, Easy. Delivery, confusing. I received a message to say my parcel would be delivered to a local shop. I am old and not good with technology but I spotted this and... See more
Company replied
I was confused by being sent two different tracking numbers neither of which could be found in the system at first. My goods however arrived safely and in reasonable time. Unfortunately the fit was un... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.1
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service and dishonesty
I am still waiting for my order to arrive. I have emailed you at the email address you have given other people as a response to their negative reviews but no reply. Please reply to my email with a specific confirmation my order has been processed and a date you will deliver. Your company presents as a UK-based company but other reviewers are indicating their item comes from China. Which is it?
RESPONSE TO REPLY: Your reply was obviously an AI generated. It failed to note that in my original review, I said I had already emailed you on that address.
July 16, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
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Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Fine dress but very slow in coming.
July 10, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for keeping you waiting for so long.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I purchased a ladies top and it came
I purchased a ladies top and it came. So lovely and have since ordered further purchases. When it came it was packed so good without a crease.
July 15, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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Items are as described and good quality
Items are as described and good quality
July 15, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The tops I bought looked lovely on your…
The tops I bought looked lovely on your model but to have 2 round padded circles to support was not enough. It just flattened your breasts. Not happy but I've taken the padding out..
July 14, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Ladies tops
Yes. Loved the tops.
Different colours but same as previous two.
Very cosy to wear
July 8, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Still waiting for items to arrive
Still waiting for items to arrive. Only 2 items have got to the UK, the other 2 are just setting off from china
July 14, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
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I didn't realise the order was coming…
I didn't realise the order was coming from China, i was lead to believe it was a British company, i wouldn't of ordered if it was clearly stated so i will not order again from this company, i am still waiting for delivery
July 14, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for keeping you waiting for so long.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
From start to finish it was very easy…
From start to finish it was very easy to order and choose the colour there were plenty to choose from and in my size. The top is so soft plenty of room and is very flattering
July 9, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good service
After checking my measurements I ordered a bikini via the Facebook link.
It arrived just under 2 weeks of placing my order. The quality is fantastic.
I recommend using this company just check your size against the chart.
June 30, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
First time using this company and found…
First time using this company and found it easy to order what I wanted and 10% off with my first order. Looking forward to receiving the order.
July 13, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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Perfect size & the material is so soft
Perfect size & the material is so soft. Just ordered 2 more.
Very prompt delivery.
July 10, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Return policy is so bad !
Return policy is so bad that I think it is close to "illegal". Three emails are already sent to request their RMA (whatever it is :) and no response so far. I suppose I will be emailing them every day during the 30 days return policy and then they will say "Too late"
I am considering taking the matter further. Such retailers should not be operating in this country!
July 14, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Very poor quality dress
Very poor quality dress. Impossible to return as they delay replying to emails. DO NOT waste your money buying from Rosyday
July 13, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Swimsuit
The swimsuit I purchased from you is lovely but I haven’t yet received the vests with built in bras which is why I can only give you 4 stars.
July 13, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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Not received order!
July 13, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Transaction date 20th June 2026 €60.24 …
Transaction date 20th June 2026 €60.24 Why have I not received this order. Please explain .Thank you.
June 20, 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
These tops are better than expected
I have received my order and I'm very happy with it. I have realised I should have ordered the next size up but that's my fault, they do fit but I would have liked a little more room to move. Friends have complemented them and the quality is excellent. I will be ordering more.
July 3, 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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