Rothair Repair (Bicycle Servicing & Repairs) Reviews 17

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Repair Shop

Written by the company

Rothair repair is designed to take the hassle out of the whole process of getting your bicycle serviced or repaired. On site servicing or collection and return repairs kills high street stores waiting times with also meeting the mechanic in person.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointed

Booked a service and got confirmation email & paid. However never turned up to pick up the bike, tried calling but number was no longer in service and chased via email and heard nothing back. Very disappointed and still don’t have me money back.

July 27, 2025
Advertisement
Rated 1 out of 5 stars

Money taken and no repair. Avoid!!!

Paid for a pick up and repair, bike not picked up or repaired and money taken and not refunded. No reply to multiple emails and phone number doesn't work. Extremely dodgy. Trying to get money back from bank. Authorities have been notified. Please avoid unless you want to lose your money!

December 22, 2023
Unprompted review
Rothair Repair (Bicycle Servicing & Repairs) logo

Reply from Rothair Repair (Bicycle Servicing & Repairs)

Hi there,

Just to give some insight on this.

This company was closed over winter and unfortunately the website let a booking through without any notification to us. Due to this nothing was arranged resulting in the customer having to charge back the money.

We have now resolved the website issue since back for summer trading.


Fully registered company 1423899
RothairRepair LTD

Rated 5 out of 5 stars

Great service!

Great service, our two mountain bikes are as good as new now and that required a lot of work, as they were in quite a bad state. The job was done quickly and professionally. Thank you!
We found Rothair after quite a few well known companies let us down with servicing the bikes. I guess big companies are more interested in selling bikes than repairing them. :)

August 12, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Job

Great service and my bike is now running like new. Would recommend to anyone whose bike needs servicing. Will be sending my other road bike in.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Remedy to a problem.

I previously advised of having my bicycle poorly serviced and being unable to make contact with anyone. I can now advise that Andrew contacted me shortly thereafter, having apparently been on sabbatical, and arranged to collect, service and return the bicycle over two days. This he has done and I am totally delighted. Please ignore my previous review.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

So Reliable

After a different shop consistently didn’t fix my bike, Rothair Repair did a super-fast, affordable and miraculous repair. Sending all my mates here. Thank you!

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

Got in touch to get my Brompton repaired as the back end was all over the place. Andrew replaced the main hinge and gave it a service. My Brompton is good as new now - very happy

February 13, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fab service.

Fab service. Fast and efficient help to diagnose and solve a problem with the gears on my Brompton. Thanks.

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service!

Emailed Rothair Repair Friday morning and my bicycle was serviced and returned by Friday night! Amazing service, bicycle is running like a dream.

February 11, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company

Had a bike in need of a lot of TLC and Andrew gave it that and then some. I could ask for no more from the service provided. Professional, knowledgeable (which he freely shares), efficient and fairly priced what more could you want.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Andrew serviced two bikes for me

Andrew serviced two bikes for me. Both were in desperate need of some love and attention. I have only ridden one so far and it rode as smoothly as it did when it was new. The cost was in my opinion very reasonable and there were no hidden charges or complicated pricing structures. In addition, Andrew is easy to deal with and very responsive. He responded to my initial enquiry very quickly and fitted the first bike into his schedule within a week, at what is a very busy time. He also gave some useful tips on day-to-day maintenance which I am sure will prove useful over the next few months.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Fast thorough service, fixed lots of things I wasn't aware of. Very nice and professional bike enthusiast. Great value, highly recommended.

November 10, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look