Rouse Home Reviews 

Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) / False Advertising
Incident Summary:
I placed an order with Rouse Home for Small lights, relying on the product listing which explicitly advertised "Free Shipping & In Stock: Ships within 1 business day". Since other merchants notified me that the item was out of stock, I placed an order with RH due to their false advertising that they held the item in stock.

The seller failed to ship the merchandise within the advertised 1 business day timeframe and failed to send a proactive delay notification or offer a choice to cancel.

After receiving no shipping confirmation, I contacted customer support a few weeks later to inquire about status. Only then did the seller inform me that the items were not in stock and estimated delivery for over 3 months past the advertised ship date.

Prior to the remaining item shipping, I requested to cancel the unshipped balance of my order and receive a prompt full refund. The merchant refused my cancellation request, claiming the order was already "processed" and stating that I could only return the item after delivery.
The merchant subsequently shipped the item against my explicit cancellation request and is demanding a restocking fee/return expense to refund the delayed merchandise. Under 16 CFR Part 435, internal processing status does not override federal prompt shipping and refund mandates. Denying a pre-shipment cancellation and penalizing a consumer with restocking fees after failing to meet advertised delivery deadlines constitutes an unfair and deceptive trade practice.

Extremely Disappointing and Unprofessional Experience

I have never experienced such a frustrating, disorganized, and unprofessional customer service experience as I have with Rouse Home.

What should have been a straightforward delivery and replacement process has turned into an ongoing nightmare involving poor communication, repeated scheduling issues, missed deliveries, incorrect information, and an unacceptable lack of accountability.

We were repeatedly given different information about the delivery. Then, incredibly, the delivery team showed up at our home without an appointment and without even calling us to let us know they were coming. You simply cannot show up at a client’s home unannounced and expect this to be acceptable.

To make matters worse, the interaction with the client was extremely rude and unprofessional. The complete lack of communication between Rouse Home and the delivery company has created an enormous amount of unnecessary stress and frustration.

We have spent far too much time making phone calls, explaining the same situation repeatedly, confirming appointments, dealing with rescheduling, and trying to get different parties to communicate with one another. The customer should not have to manage the logistics between Rouse Home and its delivery company.

The most disappointing part is that there has been no sense of ownership or urgency in resolving the problem. Instead, we have been left to deal with the consequences of their internal communication failures. The product is really subpar based on what we paid. I would never want to buy from them again.

As a customer, I expect basic things:
• Clear communication
• Scheduled deliveries that actually happen
• Advance notice before someone comes to my home
• Professional and respectful treatment
• A company that takes responsibility when something goes wrong

Unfortunately, Rouse Home has failed on every one of these points.

I would strongly caution others against purchasing from Rouse Home unless you are prepared to spend an unreasonable amount of time chasing the company and dealing with delivery and customer service issues yourself.

Very disappointing experience from beginning to end.

I was a little hesitant to order from Rouse because of the reviews on here. I decided to share my experience because it was a positive one. I ordered a set of dining chairs from Rouse because they offered a great discount compared to other retailers. I was prepared for a long shipping time based on reviews here. The chairs arrived from overseas about 3 weeks after I placed the order. I think that’s totally reasonable, especially with free shipping. The chairs are great, and I don’t need to return any of them. I know others have had issues with the return process, and I can’t speak to that. I will say that I emailed customer service a couple of times (once about the discount and a second time to ask whether I needed to arrange a delivery date with the freight forwarder). Both times, they got back to me in less than 24 hours. My customer service experience was very good. All in all, I’m very pleased with Rouse and would order from them again.

Absolutely the worst company to order from. I ordered 2 pairs of pants on Feb 8th of 2026 it's now March 23rd of 2026 and I still have not received my product. I've emailed with shipping details sent back to me. The shipping details are bogus and not to mention UPS does not deliver at 1 am when both times shipping said delivered and it was 1 am my time. I contacted my bank and I've disputed the charge. I'm over it and will never order from them again. Hands down worst company ever to deal with. Good riddens

This company is incredibly scammy. First they said the merchandise was in stock but half the order arrived 3 months late. When it arrived I discovered they sent the wrong items and the box was full of other trash (tissues, batteries, etc). I reached out to exchange only to find out customers are responsible for coordinating and paying for shipping costs (including a requirement to insure the shipment), and they charge a 20% restocking fee for any returns or exchanges.

I assumed I somehow missed this in check out so I went back to look through the process and there is no where on the product page or check out process that states this policy. Even a checkbox before payment to acknowledge their policies but there is nothing.

After a lot of back and forth I decide to cut my losses and exchange for the item I wanted, but the address they gave me was not serviceable. The goods were returned and I reached out again and they maintain that was the address. So now I've spent $140 on top of the original purchase to have a box of their stuff I don't even want and they won't do anything to resolve this.

Every vendor on their site also sells elsewhere — do yourself a favor and shop through one of those.

NEVER ORDERING FROM THEM AGAIN. ORDER CAME VARIOUS MONTHS LATE. TERRIBLE CUSTOMER SERVICE. WORK ON A CALL BACK SYSTEM WITH NO SENSE OF URGENCY. SUPER UNHELPFUL AND NOT INFORMATIVE. O OF 5 IF I COULD.

Worst shopping experience I ever had! I ordered a coffee table , the item is not as the pictures. Different color and doesn't look fancy at alllll. It looks like a cheap furniture. I asked for a return and refund at the same day of arrival. And then things got even worse! Bottom line- Do yourself a favor and do not buy nothing from them! I wish I could add a pictures , just to show you how bad it looks.

I ordered 4 custom chairs by a Danish designer. They arrived just as I ordered them, and in perfect condition. Don't be discouraged by the long wait times for shipping and customs clearance. Once your items arrive in the United States, you will receive a tracking number. It was also really seamless to schedule my delivery through the logistics provider's website. After reading some reviews online, I got a bit nervous about my order and that the chairs might never come...but the two times I called Rouse, they answered immediately and reassured me that the chairs were on there way, and that tracking is only available after they arrive in the US. I would definitely order furniture from them again - they have a beautiful selection.

Don't order from this company. Nightmare experience. I placed an order for a knitting chair early April, the listing said it would ship out in 2 Weeks. A Week later, I received a email it would arrive in a few months and had to be custom made. Absolutely no mention of this at all. When I asked them why they advertise that it will be shipped in 2 weeks on their site and that it should be taken down, they had no response and now months later it still states this piece is available to ship within 2 weeks. I didn't get it until July 20. When I received it, it was the WRONG COLOR! A $5000.00 chair. Their argument was that the color I ordered was the color they shipped. But the images they used on the site were a completely different color then the one I received, it turns out they used the wrong images, and listed the sheepskin as "beige". What I received was a brown. A store in my town had the samples and showed me that the chair image they are using is actually "honey". But they are posting as "Sahara Desert" No response, no accountability and refused to give me the manufacturer contact so I could try to get it remedied. My local store gave it to me instead. BEWARE. DO NOT ORDER FROM THIS BUSINESS.

Do not order from this website! Zero customer service and sent me a defective product and would not correct the problem.

Bought the Gubi Beetle Chair and I am so happy with my purchase. All of my questions were answered super quick and was able to get a ton of swatches to choose from which was so helpful. LOVE LOVE LOVE!

Do not purchase from Rouse Home. I received two defective chairs that cost over $1,000 at Rouse Home, and after 7 months, they still haven't processed a return or refund. They kept on saying they will, but now they are not even replying to my emails. Rouse Home is fraud. I will delete this message if Rouse Home responds and process my full refund.

My lamp arrived shattered to pieces! Got a replacement, free of charge. Thanks Rouse Home!

I am very happy with my Rouse Home purchase! I was very worried because I read reviews about products being damaged only after I ordered 6 Gubi chairs. I even wanted to cancel my order but decided to give the company a chance. Shipping does take a long time which is indicated only after you purchase, but this is pretty standard when ordering Nordic/Scandinavian designer furniture. My order was delivered within the estimated delivery time and customer service replied to me within 24h every time I inquired about my order. Most importantly, my 6 chairs arrived today in pristine condition. Each chair was wrapped and protected in the designer box. 100% authentic and in perfect condition, and this is the best price I found online in addition to be able to pay with Affirm. I will buy again from Rouse Home if they continue to offer competitive prices. I'm very glad that I had a very different experience than other customers and I would highly recommend.

Return policies are a bit stricter than other retailers. So read them carefully. Otherwise, a good experience.

I purchased the Wishbone Chairs from Rouse Home for my dining room and LOVE THEM! Was a bit skeptical at first..not sure if they were 100% authentic. But they are. No knock offs or copycat designs here.

Hands down worst company on the internet to order ANYTHING from. It’s been an absolute nightmare, please read the reviews available online before purchasing a thing from them. Learn from many others mistakes.

Theives, They gave me a promo lamp with purchase and waited a month to steal the money from my credit card. Then refused to honor their own promotion!!! My sideboard was 3 months late no apologies.Terrible and crooks. I am reporting them to many outlets as thieves!

DO NOT order from this shady website, the reviews below are all accurate. I ordered an expensive table toward the end of last year, my first order with this company. Kept getting automated monthly emails that I could expect the item within the next month and the order couldn't be cancelled. By the 4th revised ETA, I had had enough and was told I could cancel. Once I said I wanted to cancel, they tried to pretend as if the item had already shipped and delayed cancellation. Finally they relented - But yes I waited over 4 months for nothing. No apologies for the lies and delays. I never leave reviews, but the total intentional dishonesty and utter lack of respect for your time at these prices is seriously disturbing.

wouldnt order from Rouse. Missing delivery deadlines by 1mth+ and customer service for very expensive furniture