I can't get past the opening screen. I have tried 3 different browsers, restarted, waited etc. It is very frustrating. I have used RP before and I am very disappointed that it is not working AT ALL no... See more
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I really hate being forced into using Artificial Intelligence (AI). I want to limit the number of stops and days manually until I get the trip that would be perfect to me. In other words, a simple cli... See more
This program has done nothing but torment me and I must like torture because I keep going back and trying again. I find it slow to respond, and I've done everything to enable it to work at its best -... See more
Company replied
I used this company back in 2015 and to do a road trip through France, Excellent web site to use and excellent and would have given it 5*. I have just tried the site to do a similar trip, the site... See more
Company details
Written by the company
Routeperfect is an online trip planning tool that helps you easily plan & book a custom trip based on your travel preferences, budget and personal style.
Contact info
Kemp House, 152-160 City Road London, EC1V 2NX, London, United Kingdom
- +442033189970
- support@routeperfect.com
- routeperfect.com
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Perfect way to plan any trip.
August 23, 2017
Unprompted review
Reply from Routeperfect
Hi Joe,
Thanks for your kind words! We hope to be able to help you again in the future :-)
All my best,
Alex
The Routeperfect Team
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I was happy with the process and …
I was happy with the process and pricing, whoever I was not happy with some of the hotels. First I arrived in Rome and was unable to get into the hotel, no one answered. I was left standing outside in the dark, I had to call Route Perfect cust. service to gain access. Second I booked a moderate expense trip and some of the hotels I stayed were more like a hosts hotel, I was not very happy and one in Naples I was not even comfortable sleeping in the bed, I was worried about bed bugs. But over all I had a great trip.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Dennis,
We're very glad to hear that you enjoyed your trip despite having an unpleasant experience at some of these hotels, and also can understand clearly how they were troublesome. However, it's important to note that our site has to maintain hotels of all types for travelers to choose from, and does not choose hotels on anyone's behalf because we feel it's very important to choose hotels that reflect your personal interests. In order to enable this, each hotel is listed with different room types, facilities, a map view, and user reviews to let you know if the hotel's quality matches their presentation based on other peoples experiences. Often, you can find recent accounts of issues such as bed bugs listed here as a warning.
Most importantly, the time that you book plays a huge role in which hotels will fit into your selected budget. Each budget we offer reflects current rates available as much as it reflects hotel quality. Since booking close to travel dates means you will be booking a more expensive package, the quality of the hotels which fit into the moderate budget will naturally decrease to match your economic preference. In your case, the trip was booked only 2 weeks before the travel dates, which means there were much fewer good rates and good quality hotels were harder to fit into the moderate budget. Booking 2+ months ahead of time can really improve the rates and availability of your hotel options!
In the future, we would truly love to work with you ahead of time to make sure that the quality of your selected hotels matches your expectations as much as possible, so please be sure to let us know!
All my best,
Robyn
The RoutePerfect Team
Booking our Italian Holiday through …
Booking our Italian Holiday through this website was easy and trouble free. The after care service was prompt and hassle free. Would recommend this service to everyone.
Thanks for all your help!!
August 23, 2017
Unprompted review
Reply from Routeperfect
Hi Casper,
Thank you for your wonderful review, and I'm really happy to hear that you enjoyed booking your Italian holiday through us. We look forward to helping you plan your future trips :-)
All my best,
Alex
The Routeperfect Team
For the once I have used personally it …
For the once I have used personally it was the most amazing app. Then I had been able to assist other friend to use it and there was no disappointment there.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Garry,
I'm really pleased to hear that you had a great experience booking with us, and we're truly grateful for recommending us to a friend! I hope you get the chance to travel again soon, and that you choose to book with Routeperfect again in the future :-)
All my best,
Alex
The Routeperfect Team
Half of my experience was absolutely great…
Half of my experience was absolutely great, programing my trip by the hand of routeperfect, was really great!!!
On the other hand I had in my entire trip (16 nights) 2 absolutely terrible hotel nights, 2 terrible experience in so "called" "hotels", but they weren't. No front desk, scary and dangerous spots. That was really a bad experience, had to book on the fly hotels that costed more than I was willing to pay but had no choice. What I thought we save with routperfect, we spend it that 2 nights.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Cesar,
We remember your party and your trip well, and are distressed to hear of these events occurring since we do not have any record of having heard from you regarding any check-in or location issues before! We truly regret that there were any such surprises on your trip, however it's important to note that many hotels/BnB's have restricted check-in hours, which should be listed on our site ahead of time when you are selecting your hotels, or at the very least on their own sites. Though we wish we could erase the bad past experiences, we hope at least this information will be helpful in the future before making new bookings.
Last minute reservations are extremely expensive, and we truly regret that you ultimately resorted to this. Next time we hope you will contact support for assistance, as if there had been any faulty information on our site we would have absolutely compensated your stay in new accommodations.
We hope you have smooth and happy travels in the future!
All our best,
Robyn | Travel Advisor
& The RoutePerfect Team
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Some hotels were very disappointing
Some hotels were very disappointing. The Paris one location was horrible. I spend a lot os euros in Uber to go the the city, very limited restaurant options around the hotel.
The Hotel in Basel on the other hand was great. Great room, great location, very very clean.
The B&B in Venice was a trash!!!! Mold all over the bathroom, no air conditioning not even a fan! Very cheap linen and towels. It was really hard to find the place. The B&B owner said Routeperfrct had the instructions to get there, but we never received any! The only thing I was happy with was the location. I hated the place so much that I wrote an email for the Route Perfect and got NO answer. Very bad service from you guys. We were so angry that we cut the Venice stay short and left earlier than planned.
The Hotel in Florence was ok. Excellent location, clean, reasonably price continental breakfast, nice staff.
The same with Anthony B&B in Rome. The location wasn't good but the metro station nearby was a great help and since we could park safelyin the street, that didn't bother us as much.
If someone asks me if I would recommend your services, I would answer no! I believe I could have better deals and better options at other traveling websites.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Mario and Ariana,
We are truly sorry to hear of your discontent with several of these hotels as you mentioned, and regret that we were not able to establish contact with each other at the time. We did in fact reply to your email the very same weekend, and with a follow-up a few days later requesting further information and documented evidence of your claims so that we could open a case for you. We proceeded to open the case for you despite this, and contacted you afterwards to inform you of the outcome, which was unfortunately not in your favor as there was a lack of sufficient evidence to support it; because we did not have any reply from you, we could not push the case further.
We hope it is understood that we have hotels of all qualities and ratings presented on our site, along with TripAdvisor reviews for each hotel, so that our users can choose what they are comfortable with and feel reassured that the quality the hotel presents themselves with matches other traveler experiences. We would love to be of assistance in the future in making sure that your hotel selections match your expectations, and hope that you have the chance to travel again soon.
If you have any further questions regarding this particular case or our correspondence please feel free to contact us and we will be happy to assist.
All our best,
The RoutePerfect Team
the hotel in Paris was not as advertise …
the hotel in Paris was not as advertise "three stars"
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Alejandro,
We're very sorry to hear this hotel didn't live up to your expectations! Unfortunately RoutePerfect has no jurisdiction to rate or star hotels; their star ratings are determined by internationally recognized organizations. Two hotels with 3 star ratings can be of completely different style and quality. RoutePerfect simply lists them on our site as they present themselves, with as much additional information as possible, such as facilities, map views, and user reviews to give a better indication of a hotel's quality to our travelers.
In the future, we would be happy to help you review your hotel selections and make sure they meet your standards.
All my best,
Robyn
The RoutePerfect Team
Found routeperfect to be a very easy …
Found routeperfect to be a very easy and reliable trip planner. Had a wonderful holiday with my family.
August 23, 2017
Unprompted review
Reply from Routeperfect
Hi Deirdre,
This is exactly what our site sets out to do, and we're thrilled you benefited from what we have to offer. We look forward to helping you and your family plan and book your next trip :-)
All my best,
Alex
The Routeperfect Team
Easy and Simple to use
My experience with RoutePerfect was better than I expected it to be. The website was intuitive and detailed, the staff were extremely helpful and I can't think of a single bad experience with regard to the RoutePerfect service.
August 23, 2017
Unprompted review
Reply from Routeperfect
Hi Stephen,
Thanks for your kind feedback! I'm thrilled to hear you had a great experience using our site, and enjoyed dealing with our customer support team. We look forward to helping you again in the future :-)
All my best,
Alex
The Routeperfect Team
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Brilliant service
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Dmytro,
Thanks for the lovely feedback!
All my best,
Alex
The Routeperfect Team
Great experience with RoutePerfect
Great experience with RoutePerfect. The hotel locations were often a little further away from the "action" but that was fine by us. It allowed us to walk a bit and get exposed to more of each city than just the tourist areas. We went to 4 cities in 2 countries and had no issues. Thank you and can't wait for our next trip with you all.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Danny,
We couldn't be happier that you had a smooth trip, and think it's awesome that you took advantage of your hotel locations to appreciate a more diverse travel experience! We can't wait for your next trip with us as well.
We just want to give you one planning tip, which is that all of our hotels are plotted on a map for our users to review before they confirm the selected hotel. If you aren't totally satisfied with the location of an automatically selected hotel, you can explore our other options and use the "map view" to zoom in and narrow down your options to only those within the exact area you prefer.
Let us know if we can further assist!
All my best,
Robyn
The Routeperfect Team
Worst experience I ever had with a …
Worst experience I ever had with a travel company. Booked me at the wrong hotel in a totally different part of the country. Took zero responsibility and made me pay the difference in cost, which was $600 extra dollars. Awful company.
August 23, 2017
Unprompted review
Europe road trip made easy
I had the best road trip ever across Europe. Thanks routeperfect team for making this possible without a glitch!
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Kishore Kumar,
You're very welcome, and thanks for the lovely feedback! I'm happy you enjoyed your road trip, and we look forward to helping you again in the future :-)
All my best,
Alex
The Routeperfect Team
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I have just planned a 3 month …
I have just planned a 3 month road/rail/ferry trip around Europe using RoutePerfect. It is a great app for providing ideas and options before making any choices. The automatic links to Trip Advisor are also very convenient and provide further options. Highly recommended.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Ian,
Thanks so much for recommending our site! We hope your 3 months of traveling were amazing. We are so glad to hear about our travelers making the most out of these useful features that so often go unnoticed.
We hope you have the chance to travel again soon and check out our site's brand-new design. Let us know if we can be of assistance.
All my best,
Robyn
The Routeperfect Team
Some hotels we booked were less than …
Some hotels we booked were less than desirable and felt were not 3-4 stars as indicated.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Caterina,
Thanks for reaching out.
We can absolutely sympathize with the lack of consistency in hotel ratings, as many different hotels have the same rating but seem to be of very different qualities from one to the next to many travelers. That's because this is actually true - star ratings do not automatically reflect the quality of a hotel, but rather the facilities listed. When it comes to choosing a hotel, the best way to find hotels that meet your expectations is not to look at the star rating but to check the facilities and the user reviews, which are more exact - and this is why we include all of this information on our website, so that our users can make the most accurate choices!
We hope you have the chance to travel again soon and will reach out if you'd like any further guidance on optimal hotel selections.
All my best,
Robyn | Travel Advisor
& The RoutePerfect Team
Could have been much better
RoutePerfect is far from perfect. When trying to create a trip you are all the time overruled by the program, which untimely suggests places that never had entered your mind as places you had wanted to go. Those often pretty weird places will later be stored as unwanted places on the initierary instead of being deleted completely.
The suggested hotels are often limited to a few which do not include the ones you have found on your own, and there doesn't seem to be a way to include such personal choises. There are futhermore not possible to personalize wishes about a hotel room, for instance if you would like to have two single beds instead of the narrow two persons beds too often offered to guests seeking comfort.
A very good thing about the program is that it tells the distance between the places you'd like to travel but it doesn't consider that different people may choose to drive at different speeds when it calculates to the minute the time one will spend on the road. It would be nice to know what speed is used to calculate the trip's time. Does it perhaps mean a car driven at exacly the allowed maximum speed all the way?
Personally I think a good traveller's program should give the user road alternatives, as a GPS does. When on holiday lots of people would like to stay away from motorways at least part of the time to allow for changes of scenery and impromptu stops at places that suddenly seem attractive. It's true that the program may suggest sights along the route, but these sights are often far too far from the preffered road one travels and can easily double the distance if one doesen't pay attention.
The program is basically a good idea, but it lacks to much compared to what it could have been. The graphics are maybe meant to be a bit merry and festive, but to a lot of people it probably looks rather oldfashioned. Fonts in a program like this should be simple and easy read as a means to make the whole thing more pracical and userfriendly.
August 23, 2017
Unprompted review
Reply from Routeperfect
Dear Eirik,
We appreciate you taking the time to list your reflection on our program in detail, as you make many good points, which I will address here in order for further understanding between us!
Regarding our planner, we have two different planning settings: Auto and Manual. In Auto mode works as you described above, as it's designed to create a trip for people who do not know where they want to go. Manual mode works as you explained you would prefer our site to work, and is designed for people who know where they want to go already! It seems the planning mode option went unnoticed in this case, but you can always read about it further in our FAQs.
Regarding room types, the specific bedding is actually listed with the room before booking, so it's totally your choice! Rooms will either be labeled with room type, bedding type, or both. You can also find more information about this readily available in our FAQs.
Regarding hotel options, our site only works with hotels who have offered discounted rates as part of our mission is to help people find affordable accommodations. As such, we cannot include every hotel in our system, but we do work with hundreds of suppliers and have around 350,000 hotels to choose from.
Regarding the distance, our calculations are based on either public transportation schedules or the speed limits of the #1 recommended routes. Unfortunately, we cannot list multiple distances and estimations.
Regarding our graphics - we do in fact totally agree that the site was outdated, which is why we were working the better part of last year on a new design, which has now been launched! We hope you'll come check it out, and contact our support if you have any planning questions that we may be able to help you resolve ahead of time.
Wish you a happy new year and hope you have the chance to travel again soon.
All my best,
Robyn
The RoutePerfect Team
Be wary of the hotels
Be wary of the hotels, though we chose a moderate budget, the hotels were very variable in standards. Some of them particularly the one that was selected in Berlin did not even have basic services including toiletries in the bathroom....
August 17, 2017
Unprompted review
Reply from Routeperfect
Dear Shrijit,
Thanks for reaching out.
We can absolutely sympathize with the lack of consistency in hotel ratings, as many different hotels have the same rating but seem to be of very different qualities from one to the next to many travelers. That's because this is actually true - star ratings do not automatically reflect the quality of a hotel, but rather the facilities listed. When it comes to choosing a hotel, the best way to find hotels that meet your expectations is not to look at the star rating but to check the facilities and the user reviews, which are more exact - and this is why we include all of this information on our website, so that our users can make the most accurate choices!
We hope you have the chance to travel again soon and will reach out if you'd like any further guidance on optimal hotel selections.
All my best,
Robyn | Travel Advisor
& The RoutePerfect Team
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Further to my review under i can …
Further to my review under i can confirm that both Danny and Jake have been in contact with me regarding the issues i had .
i have accepted their explanation and a full refund is now in my account.
i was probably just unlucky with the two hotels that i had booked and having been emailed by both Danny and Jake i can now state that they handled the problem in a fair and professional manner.
it is only fair that if i put in a critical review i now also advise that they have handled the complaint fairly and that is a big positive.
The question remains would i book with them again ..........
Given they way they have handled this problem , yes i would.
kind regards
tony mcmillan
August 17, 2017
Unprompted review
Reply from Routeperfect
Hi Tony;
We truly appreciate you following up with a review of our further correspondence, and are so happy we were able to come to a mutually satisfying understanding! We hope you have the chance to travel again soon and will let us assist you in any way possible :)
All our best,
The RoutePerfect Team
Reply from Routeperfect
Dear Nicola,
We're glad to hear our site proved useful for you and hope you will have the chance to use it again soon! Let us know if we can help in any way.
All my best,
Robyn
The Routeperfect Team
Reply from Routeperfect
Dear Nadia,
Thanks for the lovely feedback! I'm thrilled to hear that you really benefited from our service, and we hope to help you again in the future :-)
All my best,
Alex
The Routeperfect Team
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