Blueberry muffins (cake) no butter used , swapped for palm oil which is very bad for humans and a cake should have butter , no richness, dry and crumbling, no moistness and inwould avoid this bra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently ordered a gift for a friend from Rowan & Hill and I found the process super streamlined and efficient. The gift arrived by post beautifully packaged and I was kept up to date of the trackin... See more
Company replied
Just to say a massive thank you to the team at RH for following up my order and it arriving all be it late thanks to Royal Mail but gorgeous and in lovely condition as always. Great service and will... See more
Company replied
I was really impressed that i received a phone call advising me that one of the items i had ordered was out of stock and was given the option of either waiting or choosing something else. This kind o... See more
Company replied
Company details
Written by the company
Official Site: We are a home fragrance company that Specializes in handcrafted scented products. Our product line includes candles, diffusers, sprays, tealights, wax melts, and ceramic melt burners.
Contact info
United Kingdom
- 07493139118
- hello@rowanandhill.com
- rowanandhill.com
3.8
Great
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
First time ordering from this company. I'm always wary of ordering from new companies I've not used before but I need not have worried. In this day & age you have got to shop around and found this company and price was great. My order arrived quickly & company kept me up to date with progress. Would use again should the need arise.
November 8, 2023
Reply from ROWAN & HILL®
Hi, Thank you so much for your kind review, we really appreciate it. Look out for our Black Friday SALE. Don't forget to sign up and start earning loyalty points. Team ROWAN & HILL
Advertisement
Quick dispatch
October 25, 2023
Reply from ROWAN & HILL®
Hi, Thank you so much for your kind review, we really appreciate it. Team ROWAN & HILL
Reply from ROWAN & HILL®
Hi Louise, Thank you so much for your kind review. We truly appreciate it. Team ROWAN & HILL®
Quality product at best price
The best price I could see on the Internet for gents Gucci by Gucci. Delivery though it took 4 or 5 days was free
September 22, 2023
Reply from ROWAN & HILL®
Hi, A Great Big thank you for your kind review. Apologies for the late delivery, we have to do better. Gucci by Gucci is one of our favourites too! Team ROWAN & HILL®
Delighted with purchase
Great wax melts- smell amazing and neatly boxed - fast delivery and lovely packing. Delighted to get some sample scents to try too as always hard to choose new scents online! - highly recommend and will order again thank you
January 11, 2023
Reply from ROWAN & HILL®
Hi, thank you so much for your kind review, we really appreciate it. We are so glad you love our new wax melt packs. Look out for our sample size packs, coming soon.
Team
ROWAN & HILL
Advertisement
Issue resolved quickly and goods received with thanks - Not great it hasn’t arrived
Just to say a massive thank you to the team at RH for following up my order and it arriving all be it late thanks to Royal Mail but gorgeous and in lovely condition as always. Great service and will definitely be back.
OLD POST. Well it’s a one as my parcel still hasn’t arrived nor have you told me it has been despatched.
September 17, 2022
Reply from ROWAN & HILL®
Dear Debbie
Firstly thank you so much for returning back to us for a second order, we really appreciate this. Secondly we want to personally apologise on behalf of Royal Mail Group for not sending your order out to you. Unfortunately that is out of our control. You would of received shipping confirmation as we posted your item. Nothing leaves our warehouse without a tracking number. Please check your emails, we have just re emailed you all the information including the Tracking number.
Kind Regards,
Claude
ROWAN & HILL
Very good service and lovely fragrance
April 2, 2022
Reply from ROWAN & HILL®
Thank you for your kind review, we really appreciate it.
Team
ROWAN & HILL
Reply from ROWAN & HILL®
Thank you for your kind review. New diffuser's will be available soon.
Team
ROWAN & HILL
Great service loved the free samples…
Great service loved the free samples too nice surprise :)
January 27, 2022
Reply from ROWAN & HILL®
Thank you for your kind review, we really appreciate it.
Team
ROWAN & HILL
Advertisement
well packaged
well packaged, good value and fast postage. What more could you ask!
Loved the little wax melt sample
January 20, 2022
Reply from ROWAN & HILL®
Thank you so much for your kind review.
We really appreciate it.
Remember, Download our App and earn points, free gifts and much more.
R&H
Good quality
January 20, 2022
Reply from ROWAN & HILL®
Thank you for your kind review. We hope you enjoy our products.
Team
ROWAN & HILL
Over the moon!
I bought a few items as part of my Christmas's presents list. They are all beautifully packaged. I will be definitely recommending them and purchasing again! Over the moon!
November 6, 2021
Unprompted review
Reply from ROWAN & HILL®
Good afternoon thank you so much for your kind review. We really appreciate it. Remember, Download our App and earn points, free gifts and much more.
Fast delivery
Fast delivery, products r first class , u can see how much care they have put into these products . Excellent
October 23, 2021
Reply from ROWAN & HILL®
Good afternoon thank you so much for your kind review. We really appreciate it. Remember, Download our app and earn points, free gifts and much more.
Advertisement
Beautiful items and the smells are…
Beautiful items and the smells are absolutely gorgeous! Superb package and delivery
August 24, 2021
Reply from ROWAN & HILL®
Thank you for your kind review. We hope you enjoy our products.
Love these wax melts
Love these wax melts, they smell so strong and some lovely smells 😍 ☆☆☆☆☆ my favourites, and believe me I've purchased a lot ov melts over the years this is tops by far thank you ROWAN&HILL
July 29, 2021
Reply from ROWAN & HILL®
Hi Cathy Thank you so much for your kind review. We really appreciate it.
We are so glad you are enjoying our products. Look out for our autumn collection coming soon.
Kind Regards
Rowan & Hill
Excellent service and lovely products
June 8, 2021
Reply from ROWAN & HILL®
Dear Jane,
Thanks for supporting our business, it truly means a lot to our team!
Enjoy our products!
Kind Regards
Claudie
Bought as a gift and loved
April 28, 2021
Reply from ROWAN & HILL®
Hi Emma,
Thank you so much for your kind words. We are so pleased you are loving our products.
Many Thanks
Rosa
Rowan and Hill
Advertisement
I love Rowan and hill the products are…
I love Rowan and hill the products are gorgeous. That always give me sample wax melts too and I live up the road so get super fast home delivery a brilliant service. Many thanks xx
April 16, 2021
Reply from ROWAN & HILL®
Dear Laura,
Thank you so much for your kind words and the 5* review!
Enjoy our products!
Kind Regards
Rosa
Rowan&Hill
SO impressed! Highly Recommend ✨
I just can’t recommend this brand enough, the attention to detail given to orders I’ve received has been impeccable ✨ The scented wax melts smell SO incredible and are fantastic value for money ✨ the burners and melts make perfect gifts, Its my new go to treat for birthdays for family and friends 🤩✨ Lucky them ✨💫 I must just lastly mention how beautiful the packaging is, the gift boxes are very high end making any purchase from this company a very impressive looking gift for someone ✨ Thank you Rowan & Hill it’s so great to find a small business getting it SO right 🙌🏼💫👏🏼 Recommend recommend recommend! ✨✨✨✨✨
April 12, 2021
Reply from ROWAN & HILL®
Dear Lucy,
Thank you so much for your kind words and the 5* review! We really appreciate it.
Enjoy our products :)
Kind Regards,
Mia
Rowan&Hill
Good quality and fast delivery
April 7, 2021
Reply from ROWAN & HILL®
Dear Stefanie,
Thanks for the kind review.
Kind Regards,
Rosa
Rowan&Hill
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.