Rowan Energy Reviews 145

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties in contacting the company, with emails and messages going unanswered, and phone numbers being unresponsive or disconnected. This lack of communication extends to customer service, which many find to be unhelpful and unresponsive, leading to unresolved issues and frustration. People frequently mention problems with payment systems, including delays in receiving funds and an inability to withdraw money, especially after changes in payment methods. Some people were dissatisfied with the product itself, citing concerns about its functionality, the accuracy of advertised information, and the sudden discontinuation of associated tokens. Conversely, a few other people also felt that the product initially worked well, with prompt payments received for a period, and some even reached a break-even point on their investment.

What people talk about most

Customer communications

Consumers find contact to be negative, with many reporting that it is impossible to reach the company.... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reporting issues such as funds not... See more

Product

Users describe ambiguous interactions with the product, with some noting that batteries and panels were fine,... See more

Response time

People report negative experiences with response times, with many stating they have not received replies to... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting that no one from customer... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been trying to redeem My points for the last 3 months, I was told in September there was an issue that would be fixed at the end of the week, but the issue remains. I have emailed, logged it... See more

Rated 1 out of 5 stars

September 2024 approached by row an to buy Miner unit our details given to them by Solar company. Older gentleman came to persuade us to buy although had misgivings. I thought at our age(70s) we wou... See more

Rated 1 out of 5 stars

There is no connection between smart miner and blockchain. Rowan Energy CEO promised us that the new chain would be created with all the transparency. It turns out that he deceived his investors who b... See more

Company replied

Rated 1 out of 5 stars

I lost everything I put into this project — and even went into debt believing in their vision. They kept making public promises of recovery while silently inflating the token supply, causing the price... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier
  2. Electric Vehicle Charging Station
  3. Solar Energy Company

Written by the company

Rowan Energy rewards people for living a more sustainable life. Rowan increases your rewards from rooftop solar by giving you an extra 10p for every kWh generated within your kWp package size. You only need solar, and a small, low-powered device called a Rowan SmartMiner. A SmartMiner is a SmartMeter and blockchain Miner in one. It's easy and quick to install. Rowan Rewards do not affect any subsidies or feed-in tariffs you are already paid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Resolved carbon meter issue

The installer of the carbon meter wired it so it worked in reverse. Omar and Claire provided excellent and immediate help to resolve the issue and ensure I had the correct readings

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

A warning

Rowan Energy recently “retired” their crypto coin, which they sold to investors under false marketing while secretly printing more tokens to dump on the market. Unfortunately it seems like the company has been a front for a scheme to extract money through its token, and I would be extremely careful about the longevity of your SmartMiner payouts.

April 18, 2025
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

The decision to retire the Rowan token was made after extensive internal review and external consultation. While we remain committed to transparent, green energy solutions, the public blockchain model was no longer commercially or technically viable.

Rowan Rewards are not affected by the decision to retire our token. For any further questions, please contact support.

Rated 1 out of 5 stars

I would be VERY cautious buying a…

I would be VERY cautious buying a SmartMiner through Rowan Energy. They currently pay their customer rewards with revenue from selling their SmartMiners...

A quick online search also reveals some pretty serious allegations against their CEO, David Duckworth, spanning all the way back a decade, up until 2025.

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

My experience with Rowan Energy was a…

My experience with Rowan Energy was a bad one due to their ethics. Would not recommend

June 26, 2025
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

The decision to retire the Rowan token was made after extensive internal review and external consultation. While we remain committed to transparent, green energy solutions, the public blockchain model was no longer commercially or technically viable.

Rowan Rewards are not affected by the decision to retire our token. For any further questions, please contact support.

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Rated 5 out of 5 stars

I have been woth Rowan Rewarda as a…

I have been woth Rowan Rewarda as a smart miner customer for Almost 3 years and was a early Adopter. The scheme so far has doubled my original investment. I have had support issues with 1 miner with power cuts but it was replaced quickly
A few software glitches sorted easily as well.

It's nice to have the extra for my Solar Generation and it works well.

Best of luck to David and the team.

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

This is based on my personal experience

Rowan Energy CEO David Duckworth left all his investors in lurch retiring Rowan Coin. The company's coin was hacked by a white hacker and the hacker wrote an article. He has provided us with a lot of evidences that the information about the circulation supply has not been told correctly so far. As investors, we were waiting for a statement from Rowan Energy CEO David Duckworth to refute these evidences. He told us that he had reached an agreement with an auditing firm for two months. He said that the final puzzle pieces were taking some time to complete. Investors waited patiently. While we were waiting for an explanation about the hack, he decided to retire a coin whose price had already fallen by 95% without giving any information about the hack. He left all investors alone with serious losses. We have screenshots of all the incorrect updates he gave regarding this process and we can share them.

June 23, 2025
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

The decision to retire the Rowan token was made after extensive internal review and external consultation. While we remain committed to transparent, green energy solutions, the public blockchain model was no longer commercially or technically viable.

Rowan Rewards are not affected by the decision to retire our token. For any further questions, please contact support.

Rated 1 out of 5 stars

I had to edit multiple times this…

I had to edit multiple times this review because it keeps getting flagged.
Im trying again!

David Duckworth, the Ceo of Rowan Energy, after making many promises and false claims, decided to shut down the crypto side of the company leaving many people with nothing after investing millions of dollars.

He started to delete all evidence on every social network about those promises (its a fact, and i can prove it)

Personally i wouldn’t recommend Rowan Energy even to my worst enemy.

Response to Rowan Energy:

If you are in good faith let’s made public your blockchain and see who was keeping selling tokens, those mysterious wallets that were keeping selling on Mexc.
Or the Enflux deal, or why you deleted all the evidence on your social networks.

Remember we backed up everything and we have ex Rowan Energy employees with a lot of evidence.

Good luck with HMRC, FCA, the Fraud department and on and on

June 24, 2025
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

The decision to retire the Rowan token was made after extensive internal review and external consultation. While we remain committed to transparent, green energy solutions, the public blockchain model was no longer commercially or technically viable.

Rowan Rewards are not affected by the decision to retire our token. For any further questions, please contact support.

Rated 1 out of 5 stars

Rowan Energy abruptly shut down its token — investors left with heavy losses

Rowan Energy recently announced the permanent retirement of the Rowan token and the end of all support and development.

The team had promised a long-term vision for transparent, green energy solutions, but after serious technical issues and poor communication, the project was shut down.

June 25, 2024
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

The decision to retire the Rowan token was made after extensive internal review and external consultation. While we remain committed to transparent, green energy solutions, the public blockchain model was no longer commercially or technically viable.

We appreciate all who supported the project in good faith. For any further questions, please contact support

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Rated 1 out of 5 stars

Pure scam company

Pure scam company. The crypto side has been nothing but a money scam scheme.
Especially CEO David needs to be held accountable for this.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service and serious security concerns

I had major security concerns with the Rowan Energy product and contacted their support multiple times via email — but never received any response. The lack of communication is extremely unprofessional. The service and support are absolutely terrible. I would strongly advise others to be very cautious with this company.

September 3, 2024
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

Dear Kanal - please can you contact support citing reference A-273 in the subject line as we have no record of a customer with your name and the situation you have described above is highly unusual and not in line with our support service levels, nor the security record of our SmartMiner Product.

Update - Dear Kanal - we have checked the email you have since supplied and we cannot identify you as a Rowan SmartMiner Customer, so I'm afraid we are unable to assist you further unless you contact us as per the above section of reply.

Rated 1 out of 5 stars

Bold Vision, Zero Accountability

Rowan Energy had a bold idea: merging blockchain with clean energy. But after their blockchain got hacked, the CEO disappeared into thin air. It has been almost 2 months and still: no explanation or statement about what happened, no plan for how to go forward. If ghosting investors was a renewable resource, Rowan would be carbon-negative.

Edit: Rowan flagged my review for “defamatory content.” Instead of quietly trying to censor criticism, maybe try responding to the review like professionals. Trying to censor negative feedback instead of addressing it only makes things look worse.

June 4, 2025
Unprompted review
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Rated 1 out of 5 stars

I cashed in points for unacceptable charges!!!

I cashed in points for pounds only to find the charge went up the points I cashed in !!!!!

May 30, 2025
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

Dear Chris - there have been no changes to the processing fee for Rowan Rewards Payments beyond those that are clearly stated in the T&C's that you will have accepted upon entering the programme. If you feel that this is not the case - please can you contact support@rowanenergy.com in order for a case to be opened with our tech team to investigate your account.

Rated 1 out of 5 stars

two businesses: a solar service and a crypto scheme.

This company appears to have two businesses: a solar service and a crypto scheme.
Crypto scheme has provided cause for me to write this warning to potential investors:
This project attracted many well-meaning investors with promises of a smart, rewards-based solar mining system. However, after numerous concerning signs, payouts have ceased and the token value has collapsed. In our opinion, this reflects serious mismanagement and a lack of transparency from the leadership team. Proceed with extreme caution.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Claire for helping me through…

Thank you Claire for helping me through the resetting of the wifi connection, due to the upgraded router from Virgin media. My problem was not using the full stop at the end of the password.... excellent assistance from Claire, thank you.

January 17, 2025
Unprompted review
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Rated 5 out of 5 stars

We had a new Network connected and…

We had a new Network connected and needed to update the details. Claire arranged a call at a time convenient to myself, she rang at the appointed time and everything was resolved quickly and easily. Well done Claire and the rest of the Rowan Energy team.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

What a breath of fresh air

What a breath of fresh air to have a company resolve a problem so quickly and efficiently with regards to my SmartMiner not recording. The customer support (Claire) department is to be congratulated upon their professional response.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

I have had cause to contact Claire on several occasions and the customer service she delivers is faultless. Always friendly and polite she knows her stuff and is an undoubted asset to Rowan Energy.

December 19, 2024
Unprompted review

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