Provided a competitive price. Once I ordered online was contacted by phone straight away, they didn’t have the product into stock at my local Branch but was informed it would be transferred from else... See more
Company replied
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See what reviewers are saying
Delivery was not complete when driver arrived. Box was open and part of the delivery was missing. I rejected the delivery from the driver and contacted Rowebb, who then phoned me to apologise and woul... See more
Company replied
Rowebb provide a first class customer service. Special thanks go to to John Cummings, who went out of his way to get colour samples to me in my very tight timescale, and to Joe McCready, who dealt w... See more
Company replied
I first visited the site to enquire about some render to repair a bit of damage on my house. John was very helpful and responsive, and was able to give me a very competitive price considering how litt... See more
Company replied
Company details
Written by the company
Rowebb are an independent specialist merchant and we have been supplying the rendering, construction and house-building market for almost 100 years. In recent years we have developed our product range to include factory batched renders from K-Rend, Scotrend and JUB. We also offer a range of other products such as render boards, drydash aggregates, insulated render systems, natural stone paving and cladding, decorative aggregates and a range of ancillary products.
Contact info
33-53 Charles Street, G21 2PR, Glasgow, United Kingdom
- 01415486010
- rowebb@rowebb.com
- rowebb.com
4.9
Excellent
153 reviews
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A great company willing to resolve customer issues
Was advised to order extra k-rend, then when I tried to return the extra I had left, they wouldn’t take it back as 2 weeks is their cut off so be mindful of this. I was not impressed, as their truck was broken down so delivery was cancelled twice so I put off booking the builder, then they just turned up with my order one day so how was I supposed to arrange the builder and him finish the job in 2 weeks! UPDATE: I did complain in my review and the wonderful John contacted me and resolved the situation! I do appreciate a company that respects and takes seriously a customers views. Thankyou so much John!
Also the colour enhancer paint that I have since purchased is amazing as it covers up any discrepancies and is so smooth and great to paint with 👍
August 6, 2023
Reply from Rowebb Ltd
Hi Yvonne,
Thank you for leaving some feedback for us. I'm really sorry to your experience, this is absolutely not the type of service we are looking to provide for our customers.
I have sent you an email so that we can organise to get this sorted out for you. I can only apologise again for the poor communication on our end and we will strive to make this clearer for our customers in the future.
I hope to hear back from you soon and we thank you for your patience!
John
UPDATE - Thank you again Yvonne for your feedback and I'm glad we could resolve this issue :)
Went above and beyond
They obtained more of the stock I required and delivered it exactly when I said I needed it.
August 6, 2023
Reply from Rowebb Ltd
Thanks for the kind words Len :)
Ordered materials and had a phone call…
Ordered materials and had a phone call within 15 minutes telling me my order was being loaded onto pallet for uplift
August 8, 2023
Reply from Rowebb Ltd
Thanks for the review Ian :)
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Excellent customer service
Excellent customer service. Stocked everything I needed and kept me up to date with delivery times. Can’t fault Rowebb.
August 3, 2023
Unprompted review
Reply from Rowebb Ltd
Thank you Jilly, appreciate the kind words!
Reply from Rowebb Ltd
Thanks for the kind words David!
Simple to order on web site
Simple to order on web site
An hour later they booked delivery
July 20, 2023
Reply from Rowebb Ltd
Thank you Drew :)
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Can't be improved.
Ordered K-rend and other stuff. Delivery in two days.
Simple ordering process. I really can't envisage any way that improvements could be made.
July 16, 2023
Reply from Rowebb Ltd
Thank you Steve, hope to see you again soon!
Very pleasant staff who were helpful…
Very pleasant staff who were helpful over the phone and at office when picking up material
July 16, 2023
Reply from Rowebb Ltd
Thanks James, hope to see you again!
Grey Slate
Great service from Rowebb,had grey slate chips,had them by end of week in time to complete work
Will use again if need building products
Thanks
July 9, 2023
Reply from Rowebb Ltd
Thank you :)
Friendly builders yard
They were great with me. Good comms, Quick service. Yards all over the place
June 7, 2023
Reply from Rowebb Ltd
Thanks Sonny!
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Excellent service
Excellent service. Called to confirm my online order and agree delivery date. All very smooth.
July 2, 2023
Reply from Rowebb Ltd
Thanks Ian, hope to see you again!
Human Touch, Excellent
I got a phone call after I ordered online to confirm my order, excellent service.
July 2, 2023
Reply from Rowebb Ltd
Thank you Graham, we're glad we could help :)
Easy online transaction
Easy online transaction, followed by a phone call from main branch to update me on order. Staff at local Inverurie branch very helpful when I went to collect the items.
April 10, 2023
Reply from Rowebb Ltd
Thank you, glad we could help!
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They stand on head to make me happy :D…
They stand on head to make me happy :D they sorted materials fastest then I thought:)
June 6, 2023
Reply from Rowebb Ltd
Thank you Pawel! It's always a pleasure :)
Superbly professional and helpful from…
Superbly professional and helpful from start to finish. Attended to a post-order amendment with very good grace!
May 5, 2023
Reply from Rowebb Ltd
Thank you Jack, we're glad we could help :)
Great service
Great service, delivered on time. Very helpful staff on enquiry and purchase
June 18, 2023
Reply from Rowebb Ltd
Thank you Philip, glad we could help!
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